TEST BANK for Operations Management,
m m m m
14th Edition by William J Stevenson
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Chapters 1 - 19
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,TablemofmContents
Chapterm01mIntroductionmtomOperationsmManagementmCh
apterm02mCompetitiveness,mStrategy,mandmProductivitymC
hapterm03mForecasting
Chapterm04mProductmandmServicemDesig
nmChapterm04SmReliability
Chapterm05mStrategicmCapacitymPlanningmformProductsmandmServic
esmChapterm05SmDecisionmTheory
Chapterm06mProcessmSelectionmandmFacilitymLayo
utmChapterm07mWorkmDesignmandmMeasurementmC
hapterm07SmLearningmCurves
Chapterm08mLocationmPlanningmandmAnalysi
smChapterm08SmThemTransportationmModelm
Chapterm09mManagementm ofmQualitymChapt
erm10mQualitymControl
Chapterm10SmAcceptancemSampling
Chapterm11mAggregatemPlanningmandmMastermSchedulin
gmChapterm12mMRPmandmERP
Chapterm13mInventorymManagementm
Chapterm14mJITmandmLeanmOperation
smChapterm14SmMaintenance
Chapterm15mSupplymChainmManagemen
tmChapterm16mScheduling
Chapterm17mProjectmManagement
,Chapterm18mManagementmofmWaitingmLine
smChapterm19mLinearmProgramming
Chapter 01 Introduction to Operations Management
m m m m m
Student:
1. Operationsmmanagersmaremresponsiblemformassessingmconsumermwantsmandmneedsmandmsellingma
ndmpromotingmthemorganization'smgoodsmormservices.
True False
2. Often,mthemcollectivemsuccessmormfailuremofmcompanies'moperationsmfunctionsmwillmimpactmt
hemabilitymofmamnationmtomcompetemwithmothermnations.
True False
3. Companiesmaremeithermproducingmgoodsmormdeliveringmservices.mThismmeansmthatmonlymonemofm
themtwomtypesmofmoperationsmmanagementmstrategiesmaremused.
True False
4. Operations,mmarketing,mandmfinancemfunctionmindependentlymofmeachmotherminmm
ostmorganizations.
True False
5. Themgreatermthemdegreemofmcustomerminvolvement,mthemmoremchallengingmthemdesignma
ndmmanagementmofmoperations.
True False
, 6. Goodsmproducingmorganizationsmaremnotminvolvedminmservicemactivitie
s.mTrue False
7. Servicemoperationsmrequiremadditionalminventorymbecausemofmthemunpredictabilitymofmconsum
ermdemand.
True False
8. Themvaluemofmoutputsmismmeasuredmbymthempricesmcustomersmaremwillingmtompaymformgood
smormservices.
True False
9. Themusemofmmodelsmwillmguaranteemthembestmpossiblemdecisio
ns.mTrue False
10. Peoplemwhomworkminmthemfieldmofmoperationsmshouldmhavemskillsmthatmincludembothmknowle
dgemandmpeoplemskills.
True False
11. Assemblymlinesmachievedmproductivitymbutmatmthemexpensemofmstandardmofmlivi
ng.mTrue False
12. Themoperationsmmanagermhasmprimarymresponsibilitymformmakingmoperationsmsystemmdesi
gnmdecisions,msuchmasmsystemmcapacitymandmlocationmofmfacilities.
True False
13. Themwordm"technology"mismusedmonlymtomrefermtom"informationmtechnology".
True False
m m m m
14th Edition by William J Stevenson
m m m m m
Chapters 1 - 19
m m m
,TablemofmContents
Chapterm01mIntroductionmtomOperationsmManagementmCh
apterm02mCompetitiveness,mStrategy,mandmProductivitymC
hapterm03mForecasting
Chapterm04mProductmandmServicemDesig
nmChapterm04SmReliability
Chapterm05mStrategicmCapacitymPlanningmformProductsmandmServic
esmChapterm05SmDecisionmTheory
Chapterm06mProcessmSelectionmandmFacilitymLayo
utmChapterm07mWorkmDesignmandmMeasurementmC
hapterm07SmLearningmCurves
Chapterm08mLocationmPlanningmandmAnalysi
smChapterm08SmThemTransportationmModelm
Chapterm09mManagementm ofmQualitymChapt
erm10mQualitymControl
Chapterm10SmAcceptancemSampling
Chapterm11mAggregatemPlanningmandmMastermSchedulin
gmChapterm12mMRPmandmERP
Chapterm13mInventorymManagementm
Chapterm14mJITmandmLeanmOperation
smChapterm14SmMaintenance
Chapterm15mSupplymChainmManagemen
tmChapterm16mScheduling
Chapterm17mProjectmManagement
,Chapterm18mManagementmofmWaitingmLine
smChapterm19mLinearmProgramming
Chapter 01 Introduction to Operations Management
m m m m m
Student:
1. Operationsmmanagersmaremresponsiblemformassessingmconsumermwantsmandmneedsmandmsellingma
ndmpromotingmthemorganization'smgoodsmormservices.
True False
2. Often,mthemcollectivemsuccessmormfailuremofmcompanies'moperationsmfunctionsmwillmimpactmt
hemabilitymofmamnationmtomcompetemwithmothermnations.
True False
3. Companiesmaremeithermproducingmgoodsmormdeliveringmservices.mThismmeansmthatmonlymonemofm
themtwomtypesmofmoperationsmmanagementmstrategiesmaremused.
True False
4. Operations,mmarketing,mandmfinancemfunctionmindependentlymofmeachmotherminmm
ostmorganizations.
True False
5. Themgreatermthemdegreemofmcustomerminvolvement,mthemmoremchallengingmthemdesignma
ndmmanagementmofmoperations.
True False
, 6. Goodsmproducingmorganizationsmaremnotminvolvedminmservicemactivitie
s.mTrue False
7. Servicemoperationsmrequiremadditionalminventorymbecausemofmthemunpredictabilitymofmconsum
ermdemand.
True False
8. Themvaluemofmoutputsmismmeasuredmbymthempricesmcustomersmaremwillingmtompaymformgood
smormservices.
True False
9. Themusemofmmodelsmwillmguaranteemthembestmpossiblemdecisio
ns.mTrue False
10. Peoplemwhomworkminmthemfieldmofmoperationsmshouldmhavemskillsmthatmincludembothmknowle
dgemandmpeoplemskills.
True False
11. Assemblymlinesmachievedmproductivitymbutmatmthemexpensemofmstandardmofmlivi
ng.mTrue False
12. Themoperationsmmanagermhasmprimarymresponsibilitymformmakingmoperationsmsystemmdesi
gnmdecisions,msuchmasmsystemmcapacitymandmlocationmofmfacilities.
True False
13. Themwordm"technology"mismusedmonlymtomrefermtom"informationmtechnology".
True False
