COM 312 Test 2 with precise detailed answers ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What are emotions? - correct answer✔✔1) a felt physiological experience in the body
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
2)thinking and interpretation is based on our appraisal of what has happened
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
3)emotional expressions involving verbal & nonverbal ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How are emotions most often expressed? - correct answer✔✔non-verbal cues
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What do emotions do in conflict? - correct answer✔✔provide motivation,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
can alert us to problems,
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vary within the conflict,
||\\//|| ||\\//|| ||\\//|| ||\\//||
some relationships become defined by emotional expressions
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What are the general misconceptions of emotions? - correct answer✔✔irrational,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
uncontrollable, hinder decision-making, should be ignored to resolve conflict, for the ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
powerless, escalate conflict ||\\//|| ||\\//||
What is anger? - correct answer✔✔a morale emotion that is connected with a perceived
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
unfairness/ injustice ||\\//||
What does venting do? - correct answer✔✔increases anger
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is fear and anxiety? - correct answer✔✔fear threatens your identity, relationship, well-
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
being & your position and is associated with anxiety
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is hurt? - correct answer✔✔a perceived injury, difficult to experience without blame
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, What is the most common hurt emotion in close relationships? - correct answer✔✔betrayal
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of confidence ||\\//||
What do emotions trigger? - correct answer✔✔familiar patterns||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is needed in order to effectively engage with emotions in conflict ? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔maturity
Do emotions help or hinder decision-making, if you know how to deal with them? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔They help in decision-making ||\\//|| ||\\//|| ||\\//||
What is an XYZ statement? - correct answer✔✔when you do X in a situation Y I feel Z
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What does middle-way mean? - correct answer✔✔to verbally state/describe the anger, focus
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
on the person not the process, use "we" language and distinguish between venting and
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
acknowledging anger ||\\//||
What are the gender differences in the emotion of sadness? - correct answer✔✔Men- more
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
likely to express anger and cover up sadness ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Women- more likely to express sadness and cover up anger ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Core Concerns - correct answer✔✔- appreciation: recognition of value
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- autonomy: freedom to think. feel & take action
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- affiliation: emotional connection to others
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- status: standing compared to others
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- Role: effectiveness and meaningfulness of job label
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What are emotions? - correct answer✔✔1) a felt physiological experience in the body
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
2)thinking and interpretation is based on our appraisal of what has happened
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
3)emotional expressions involving verbal & nonverbal ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How are emotions most often expressed? - correct answer✔✔non-verbal cues
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What do emotions do in conflict? - correct answer✔✔provide motivation,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
can alert us to problems,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
vary within the conflict,
||\\//|| ||\\//|| ||\\//|| ||\\//||
some relationships become defined by emotional expressions
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What are the general misconceptions of emotions? - correct answer✔✔irrational,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
uncontrollable, hinder decision-making, should be ignored to resolve conflict, for the ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
powerless, escalate conflict ||\\//|| ||\\//||
What is anger? - correct answer✔✔a morale emotion that is connected with a perceived
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
unfairness/ injustice ||\\//||
What does venting do? - correct answer✔✔increases anger
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is fear and anxiety? - correct answer✔✔fear threatens your identity, relationship, well-
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
being & your position and is associated with anxiety
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is hurt? - correct answer✔✔a perceived injury, difficult to experience without blame
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, What is the most common hurt emotion in close relationships? - correct answer✔✔betrayal
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of confidence ||\\//||
What do emotions trigger? - correct answer✔✔familiar patterns||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is needed in order to effectively engage with emotions in conflict ? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔maturity
Do emotions help or hinder decision-making, if you know how to deal with them? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔They help in decision-making ||\\//|| ||\\//|| ||\\//||
What is an XYZ statement? - correct answer✔✔when you do X in a situation Y I feel Z
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What does middle-way mean? - correct answer✔✔to verbally state/describe the anger, focus
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
on the person not the process, use "we" language and distinguish between venting and
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
acknowledging anger ||\\//||
What are the gender differences in the emotion of sadness? - correct answer✔✔Men- more
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
likely to express anger and cover up sadness ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Women- more likely to express sadness and cover up anger ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Core Concerns - correct answer✔✔- appreciation: recognition of value
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- autonomy: freedom to think. feel & take action
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- affiliation: emotional connection to others
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- status: standing compared to others
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- Role: effectiveness and meaningfulness of job label
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
