COMMUNICATION AND CONFLICT MANAGEMENT NSG 4100 EXAM / LATEST
2026/2027 NSG 4100 COMMUNICATION AND CONFLICT MANAGEMENT ACTUAL
EXAM 3 COMPLETE ACCURATE TEST EXAM APPROVED QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES (100% CORRECT
VERIFIED SOLUTIONS) CURRENTLY UPDATED VERSION|GUARANTEED PASS
A+ |FULL REVISED EXAM
Which of the following is an example of therapeutic communication?
a. “You should feel better soon.”
b. “Tell me more about how you’re feeling.”
c. “Don’t worry about it.”
d. “I know exactly what you mean.”
correct answer: b. “Tell me more about how you’re feeling.”
rationale: Therapeutic communication encourages patients to share feelings and
fosters understanding.
Which barrier can hinder effective communication between nurse and patient?
a. active listening
b. cultural differences
c. maintaining eye contact
d. clarifying statements
correct answer: b. cultural differences
rationale: Language, culture, and beliefs may create misunderstandings if not
addressed.
Which communication technique demonstrates active listening?
a. interrupting to give advice
,b. maintaining eye contact and nodding
c. ignoring the patient’s comments
d. changing the subject quickly
correct answer: b. maintaining eye contact and nodding
rationale: Active listening shows attention and validates the patient’s concerns.
Which is an example of nonverbal communication?
a. tone of voice
b. body language
c. facial expressions
d. all of the above
correct answer: d. all of the above
rationale: Nonverbal communication includes body language, gestures, facial
expressions, and tone, which influence meaning.
Which statement is an example of assertive communication?
a. “I don’t care what you do.”
b. “I feel concerned when medications are delayed; let’s find a solution.”
c. “You always make mistakes.”
d. “I guess it doesn’t matter.”
correct answer: b. “I feel concerned when medications are delayed; let’s find a
solution.”
rationale: Assertive communication expresses feelings and needs respectfully
while seeking resolution.
,Which of the following is a passive communication style?
a. avoiding conflict entirely
b. expressing opinions confidently
c. using “I” statements
d. collaborating to solve problems
correct answer: a. avoiding conflict entirely
rationale: Passive communication avoids expressing needs or defending rights,
often leading to unresolved issues.
Which conflict resolution style is win-win and collaborative?
a. compromising
b. competing
c. collaborating
d. avoiding
correct answer: c. collaborating
rationale: Collaboration seeks solutions that satisfy both parties, creating mutual
benefit.
A nurse uses SBAR during a handoff. Which element provides background
information?
a. situation
b. background
c. assessment
d. recommendation
correct answer: b. background
, rationale: The background section provides context, such as medical history or
recent events, for safe handoffs.
Which of the following is an effective strategy for de-escalating a patient?
a. maintaining a calm voice and posture
b. shouting to gain control
c. physical intimidation
d. ignoring patient concerns
correct answer: a. maintaining a calm voice and posture
rationale: Calm, respectful communication reduces tension and promotes safety.
Which communication barrier occurs when a nurse assumes understanding
without clarification?
a. filtering
b. selective listening
c. misinterpretation
d. stereotyping
correct answer: c. misinterpretation
rationale: Misinterpretation arises when meaning is assumed rather than
clarified.
Which is a key principle in interprofessional communication?
a. respect for all team members
b. speaking only to supervisors
c. avoiding documentation
2026/2027 NSG 4100 COMMUNICATION AND CONFLICT MANAGEMENT ACTUAL
EXAM 3 COMPLETE ACCURATE TEST EXAM APPROVED QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES (100% CORRECT
VERIFIED SOLUTIONS) CURRENTLY UPDATED VERSION|GUARANTEED PASS
A+ |FULL REVISED EXAM
Which of the following is an example of therapeutic communication?
a. “You should feel better soon.”
b. “Tell me more about how you’re feeling.”
c. “Don’t worry about it.”
d. “I know exactly what you mean.”
correct answer: b. “Tell me more about how you’re feeling.”
rationale: Therapeutic communication encourages patients to share feelings and
fosters understanding.
Which barrier can hinder effective communication between nurse and patient?
a. active listening
b. cultural differences
c. maintaining eye contact
d. clarifying statements
correct answer: b. cultural differences
rationale: Language, culture, and beliefs may create misunderstandings if not
addressed.
Which communication technique demonstrates active listening?
a. interrupting to give advice
,b. maintaining eye contact and nodding
c. ignoring the patient’s comments
d. changing the subject quickly
correct answer: b. maintaining eye contact and nodding
rationale: Active listening shows attention and validates the patient’s concerns.
Which is an example of nonverbal communication?
a. tone of voice
b. body language
c. facial expressions
d. all of the above
correct answer: d. all of the above
rationale: Nonverbal communication includes body language, gestures, facial
expressions, and tone, which influence meaning.
Which statement is an example of assertive communication?
a. “I don’t care what you do.”
b. “I feel concerned when medications are delayed; let’s find a solution.”
c. “You always make mistakes.”
d. “I guess it doesn’t matter.”
correct answer: b. “I feel concerned when medications are delayed; let’s find a
solution.”
rationale: Assertive communication expresses feelings and needs respectfully
while seeking resolution.
,Which of the following is a passive communication style?
a. avoiding conflict entirely
b. expressing opinions confidently
c. using “I” statements
d. collaborating to solve problems
correct answer: a. avoiding conflict entirely
rationale: Passive communication avoids expressing needs or defending rights,
often leading to unresolved issues.
Which conflict resolution style is win-win and collaborative?
a. compromising
b. competing
c. collaborating
d. avoiding
correct answer: c. collaborating
rationale: Collaboration seeks solutions that satisfy both parties, creating mutual
benefit.
A nurse uses SBAR during a handoff. Which element provides background
information?
a. situation
b. background
c. assessment
d. recommendation
correct answer: b. background
, rationale: The background section provides context, such as medical history or
recent events, for safe handoffs.
Which of the following is an effective strategy for de-escalating a patient?
a. maintaining a calm voice and posture
b. shouting to gain control
c. physical intimidation
d. ignoring patient concerns
correct answer: a. maintaining a calm voice and posture
rationale: Calm, respectful communication reduces tension and promotes safety.
Which communication barrier occurs when a nurse assumes understanding
without clarification?
a. filtering
b. selective listening
c. misinterpretation
d. stereotyping
correct answer: c. misinterpretation
rationale: Misinterpretation arises when meaning is assumed rather than
clarified.
Which is a key principle in interprofessional communication?
a. respect for all team members
b. speaking only to supervisors
c. avoiding documentation
