PAS PRACTICE EXAM QUESTIONS AND
ANSWERS. VERIFIED 2026.
You may report suspected fraud & abuse anonymously by phone, email, fax, mail, and on the
Office of Inspector General (OIG) website. - ANS true
Health care providers who self-disclose fraud & abuse violations are protected from sanctions
and prosecutions - ANS true
The Federal laws that address fraud & abuse include: - ANS all of the above
Health care providers can prevent fraud & abuse in the Medicare Program by: - ANS all of the
above
You can help prevent Medicare fraud & abuse by properly and thoroughly documenting all
services provided to Medicare beneficiaries. - ANS true
Using ABN's, insurance waivers, notices of non-covered services, promissory notes is against the
law? - ANS false
First time callers base up to 90 % of what they think of your company on their experience with
that one phone call. Callers have only two things to go on when they call—your attitude and
your voice. - ANS true
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,You only get one chance to make a first impression. Effective phone answering skills are
essential to creating a positive first impression that sets the tone for the rest of the customer's
interaction within our organization. Always answer the phone in a professional manner by doing
all but? - ANS if the customer is taking too long, interrupt them and tell them to hurry.
What statements should you avoid? - ANS "I'm sorry; Mrs. Jones is still at lunch" The key
word is "Still". This implies a long lunch.
He is taking care of a crisis now, can I take a message".
For dress code policies in Organizations, Human Resource Manual has the policy and procedures
identify what can and cannot be worn. - ANS true
In order to provide effective care for all different types of patients, we need to understand the
patients' views and include them in their care when possible. - ANS true
Patient Rights:
The Patient has the right to: Consent to or refuse treatment or alternatives to treatments. -
ANS true
A ______________is an unexpected occurrence involving death or serious physical or
psychological injury of a patient which needs immediate investigation and response. These also
include medication errors, operative and postoperative complications, wrong site surgery, and
patient suicides. - ANS sentinel event
When do you wash your hands? - ANS After body fluid exposure
Before Patient Contact
After Patient Contact
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, When caring for patients with tuberculosis, what type of mask should be worn? - ANS n95
mask
Standard Precautions are practiced only on patients that have open sores or wounds? -
ANS false
Hazardous Materials
Employees with the potential for initial contact with a hazmat victim should: List all that apply. -
ANS • Notify appropriate emergency staff per hospital policy to secure the area of possible
contamination, investigate the site and determine the need for decontamination procedures
• Report any symptoms that may be associated with the suspected contaminant to the clinical
staff Correct
• Not handle any items (telephone, pen, papers, etc.) the patient may have touched prior to
identifying a possible contamination
Data quality not only ensures the financial viability of an organization, but the level of patient
satisfaction achieved once services have been provided and an account is billed. Johnston
estimates that upwards of 50 percent of claims denials can be traced to patient access due to
failure to gain precertification or failure to verify insurance and benefit levels. If data is
inaccurate or incomplete and billing problems result, further patient contact is typically
required. Patient frustration builds, and patient satisfaction declines. What percent of claims
can be traced back to patient access. - ANS 50
A growing portion of a provider's revenue is self-pay due to the dollars coming from patients
through coinsurance, copayments, and deductibles. It's estimated that 20 percent of provider
revenues are coming from patients. What category does this best fall under? - ANS point of
service collection
Registration professionals do not have one of the most important positions at a healthcare
facility. How well they perform all aspects of their jobs will greatly affect the future of their
facility - ANS false
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
ANSWERS. VERIFIED 2026.
You may report suspected fraud & abuse anonymously by phone, email, fax, mail, and on the
Office of Inspector General (OIG) website. - ANS true
Health care providers who self-disclose fraud & abuse violations are protected from sanctions
and prosecutions - ANS true
The Federal laws that address fraud & abuse include: - ANS all of the above
Health care providers can prevent fraud & abuse in the Medicare Program by: - ANS all of the
above
You can help prevent Medicare fraud & abuse by properly and thoroughly documenting all
services provided to Medicare beneficiaries. - ANS true
Using ABN's, insurance waivers, notices of non-covered services, promissory notes is against the
law? - ANS false
First time callers base up to 90 % of what they think of your company on their experience with
that one phone call. Callers have only two things to go on when they call—your attitude and
your voice. - ANS true
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,You only get one chance to make a first impression. Effective phone answering skills are
essential to creating a positive first impression that sets the tone for the rest of the customer's
interaction within our organization. Always answer the phone in a professional manner by doing
all but? - ANS if the customer is taking too long, interrupt them and tell them to hurry.
What statements should you avoid? - ANS "I'm sorry; Mrs. Jones is still at lunch" The key
word is "Still". This implies a long lunch.
He is taking care of a crisis now, can I take a message".
For dress code policies in Organizations, Human Resource Manual has the policy and procedures
identify what can and cannot be worn. - ANS true
In order to provide effective care for all different types of patients, we need to understand the
patients' views and include them in their care when possible. - ANS true
Patient Rights:
The Patient has the right to: Consent to or refuse treatment or alternatives to treatments. -
ANS true
A ______________is an unexpected occurrence involving death or serious physical or
psychological injury of a patient which needs immediate investigation and response. These also
include medication errors, operative and postoperative complications, wrong site surgery, and
patient suicides. - ANS sentinel event
When do you wash your hands? - ANS After body fluid exposure
Before Patient Contact
After Patient Contact
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, When caring for patients with tuberculosis, what type of mask should be worn? - ANS n95
mask
Standard Precautions are practiced only on patients that have open sores or wounds? -
ANS false
Hazardous Materials
Employees with the potential for initial contact with a hazmat victim should: List all that apply. -
ANS • Notify appropriate emergency staff per hospital policy to secure the area of possible
contamination, investigate the site and determine the need for decontamination procedures
• Report any symptoms that may be associated with the suspected contaminant to the clinical
staff Correct
• Not handle any items (telephone, pen, papers, etc.) the patient may have touched prior to
identifying a possible contamination
Data quality not only ensures the financial viability of an organization, but the level of patient
satisfaction achieved once services have been provided and an account is billed. Johnston
estimates that upwards of 50 percent of claims denials can be traced to patient access due to
failure to gain precertification or failure to verify insurance and benefit levels. If data is
inaccurate or incomplete and billing problems result, further patient contact is typically
required. Patient frustration builds, and patient satisfaction declines. What percent of claims
can be traced back to patient access. - ANS 50
A growing portion of a provider's revenue is self-pay due to the dollars coming from patients
through coinsurance, copayments, and deductibles. It's estimated that 20 percent of provider
revenues are coming from patients. What category does this best fall under? - ANS point of
service collection
Registration professionals do not have one of the most important positions at a healthcare
facility. How well they perform all aspects of their jobs will greatly affect the future of their
facility - ANS false
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
