1
TEXAS WASTEWATER D Exam 2 Comprehensive
Questions and Verified Detailed Solutions 100%
Correct
Operators have a responsibility to provide drinking water
that meets federal and state
standards. (true/false)
true
Water must be disinfected, delivered at inadequate pressure,
and be ample in quantity. (true/false)
false (adequate pressure)
Utility employees should guard the water supply and
facilities from contamination, public
tours, and even terrorism. (true/false)
false (public tours)
The state requires bacteriological sample results be kept
_____ years.
5 years
The state requires chemical analysis be kept at least _____
years.
10 years
EPA requires a water system to keep a copy of each
consumer confidence report at least _____
years.
5 years
A public water system provides the public with piped water
for human consumption, serves
at least _____ service connections, and regularly serves at
least _____ individuals daily at least _____
days out of the year.
15 service connections
25 individuals
60 days out of the year
,2
The water utility field affects everyone because _____.
water is essential to life and health
The water utility employee should remember customers are
entitled to _____ and _____.
courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the
_____.
TCEQ
All public water systems are required to employ licensed
operators even if the system only
_____ treated water bought from another source.
redistributes treated water
Public water systems include cities, municipal utility
districts, rural water supply
corporations, mobile home parks, and _____.
campgrounds
Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above
e. all of the above
A federal agency impacting the water utility industry is the
_____.
EPA
The most important federal law impacting the water utility
industry is the _____.
Safe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking
water covered in the Safe
Drinking Water Act are physical, chemical, ________ and
radiological.
bacteriological
,3
The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the ________.
TCEQ
Water utility system personnel are required to notify the
TCEQ of changes or alterations of
the system, a new facility to be built, and water supply
________.
health hazards
Some regional and local agencies impacting the water utility
industry are municipal utility
districts, rural water supply corporations, drainage districts,
________, groundwater
conservation districts, and subsidence districts.
river authorities
Public relations (PR) is the relationship between YOU, the
water utility employee, and the _____.
customer
The keys to good customer relations are (1) everything the
utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a
PR person. (true/false)
true
Meter readers are the persons with whom customers have
the least contact. (true/false)
false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false)
true
Maintenance crews can warn customers of service
interruptions and provide signs and
barriers to protect the public. (true/false)
true
The plant operator is responsible for treating the water to
assure it is safe to drink and use. (true/false)
true
, 4
Water bills should be accurate, itemized, and neat, and
payment should be optional. (true/false)
false (payment not optional)
All employees should be kept informed of utility plans and
policies. (true/false)
true
Complaints should be treated as "griping" and investigated
as a last priority. (true/false)
false
In small water systems the operator is often _____, _____
and _____.
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may
contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
d. all listed
EPA requires community water systems to provide
customers with a ________ report on the
system's water quality.
yearly
If water quality reports are attractive and easy to ________,
they can build goodwill and trust with
the customer.
understand
TEXAS WASTEWATER D Exam 2 Comprehensive
Questions and Verified Detailed Solutions 100%
Correct
Operators have a responsibility to provide drinking water
that meets federal and state
standards. (true/false)
true
Water must be disinfected, delivered at inadequate pressure,
and be ample in quantity. (true/false)
false (adequate pressure)
Utility employees should guard the water supply and
facilities from contamination, public
tours, and even terrorism. (true/false)
false (public tours)
The state requires bacteriological sample results be kept
_____ years.
5 years
The state requires chemical analysis be kept at least _____
years.
10 years
EPA requires a water system to keep a copy of each
consumer confidence report at least _____
years.
5 years
A public water system provides the public with piped water
for human consumption, serves
at least _____ service connections, and regularly serves at
least _____ individuals daily at least _____
days out of the year.
15 service connections
25 individuals
60 days out of the year
,2
The water utility field affects everyone because _____.
water is essential to life and health
The water utility employee should remember customers are
entitled to _____ and _____.
courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the
_____.
TCEQ
All public water systems are required to employ licensed
operators even if the system only
_____ treated water bought from another source.
redistributes treated water
Public water systems include cities, municipal utility
districts, rural water supply
corporations, mobile home parks, and _____.
campgrounds
Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above
e. all of the above
A federal agency impacting the water utility industry is the
_____.
EPA
The most important federal law impacting the water utility
industry is the _____.
Safe Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking
water covered in the Safe
Drinking Water Act are physical, chemical, ________ and
radiological.
bacteriological
,3
The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the ________.
TCEQ
Water utility system personnel are required to notify the
TCEQ of changes or alterations of
the system, a new facility to be built, and water supply
________.
health hazards
Some regional and local agencies impacting the water utility
industry are municipal utility
districts, rural water supply corporations, drainage districts,
________, groundwater
conservation districts, and subsidence districts.
river authorities
Public relations (PR) is the relationship between YOU, the
water utility employee, and the _____.
customer
The keys to good customer relations are (1) everything the
utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a
PR person. (true/false)
true
Meter readers are the persons with whom customers have
the least contact. (true/false)
false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false)
true
Maintenance crews can warn customers of service
interruptions and provide signs and
barriers to protect the public. (true/false)
true
The plant operator is responsible for treating the water to
assure it is safe to drink and use. (true/false)
true
, 4
Water bills should be accurate, itemized, and neat, and
payment should be optional. (true/false)
false (payment not optional)
All employees should be kept informed of utility plans and
policies. (true/false)
true
Complaints should be treated as "griping" and investigated
as a last priority. (true/false)
false
In small water systems the operator is often _____, _____
and _____.
meter reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may
contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
d. all listed
EPA requires community water systems to provide
customers with a ________ report on the
system's water quality.
yearly
If water quality reports are attractive and easy to ________,
they can build goodwill and trust with
the customer.
understand
