CRCR Test Review
Important revenue cycle activities in the pre-service stage include; - Answer-Obtaining or updating
patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and
benefits are used to calculate; - Answer-The amount the patient may be expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient Access area.
Census activity is processed, Discharges are completed and correctly coded. These activities are
considered - Answer-Point-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - Answer-With a written
statement of the conversation
HFMA's patient financial communications best practices specify that patients should be told about the
types of services provided and; - Answer-Who participates in providing the service, e.g. surgeons,
radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; - Answer-The annual
observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - Answer-The first statement is sent to the patient
The soft cost of a dissatisfied customer is - Answer-The customer passing on information about their
negative experience to potential patients or through social media channels
Important revenue cycle activities in the pre-service stage include; - Answer-Obtaining or updating
patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and
benefits are used to calculate; - Answer-The amount the patient may be expected to pay after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient Access area.
Census activity is processed, Discharges are completed and correctly coded. These activities are
considered - Answer-Point-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - Answer-With a written
statement of the conversation
HFMA's patient financial communications best practices specify that patients should be told about the
types of services provided and; - Answer-Who participates in providing the service, e.g. surgeons,
radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; - Answer-The annual
observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - Answer-The first statement is sent to the patient
The soft cost of a dissatisfied customer is - Answer-The customer passing on information about their
negative experience to potential patients or through social media channels
