DELL CERTIFICATION TEST
Questions and Answers
1.If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be
Answer Corrupt or missing operating system
2.State true or false: WLAN stands for Wide Local Area Network:
Answer False
3.When do you select the BT disabled setting in Service Menu of Manufac-
turing Mode? (SMMM):
Answer If BT Disabled label is present inside the bottom door or
chassis
4.Choose all that Apply: Which of the following platform uses both Key
and Button Sequence Trigger? Select the correct responses and click
submit.: - Answer Convertible Platform and Detachable Platform
1/
6
, 5.Choose all that apply: Which of the following statements are true about
the New PSU BIST
Answer 1.) To restart the PSU BIST: Disconnect the AC Power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power cord 2.)
To start the PSU BIST: Plug in the AC power cord and note the LED light
status 3.) Ensure to disconnect the AC power cord from the PSU, before
starting the PSU BIST
6.If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS recovery 2 tool select
Answer Recovery image from external USB key
7.Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO
Desktop and determine that the LCD panel is faulty. What troubleshooting
steps you will follow before replacing the LCD Assembly
Answer 1.) Run ePSA, but press esc to stop testing and regain control of
the cursor. Double tap on the screen and see if the cursor moves to
your pressed location. That will determine if hardware is needed to be
2/
6
Questions and Answers
1.If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be
Answer Corrupt or missing operating system
2.State true or false: WLAN stands for Wide Local Area Network:
Answer False
3.When do you select the BT disabled setting in Service Menu of Manufac-
turing Mode? (SMMM):
Answer If BT Disabled label is present inside the bottom door or
chassis
4.Choose all that Apply: Which of the following platform uses both Key
and Button Sequence Trigger? Select the correct responses and click
submit.: - Answer Convertible Platform and Detachable Platform
1/
6
, 5.Choose all that apply: Which of the following statements are true about
the New PSU BIST
Answer 1.) To restart the PSU BIST: Disconnect the AC Power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power cord 2.)
To start the PSU BIST: Plug in the AC power cord and note the LED light
status 3.) Ensure to disconnect the AC power cord from the PSU, before
starting the PSU BIST
6.If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS recovery 2 tool select
Answer Recovery image from external USB key
7.Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO
Desktop and determine that the LCD panel is faulty. What troubleshooting
steps you will follow before replacing the LCD Assembly
Answer 1.) Run ePSA, but press esc to stop testing and regain control of
the cursor. Double tap on the screen and see if the cursor moves to
your pressed location. That will determine if hardware is needed to be
2/
6
