IAHSS Advanced Training for
Healthcare Security Personnel
4th Edition Exam Questions and
Answers 100% PASS
What is the primary role of a security officer in crime prevention? -
CORRECT ANSWER-Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime
risk. It also involves what? - CORRECT ANSWER-Initiating some action to
remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard
surveillance tour? - CORRECT ANSWER-Correct them immediately.
What is the purpose of crime analysis? - CORRECT ANSWER-Identify
problems and develop strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? -
CORRECT ANSWER-Building in security systems during the building
design.
, Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations. - CORRECT ANSWER-
Excellent
Process improvement in customer service can be measured how? -
CORRECT ANSWER-Surveys, Monitoring Performance, Benchmarking, and
Service Standards.
___________ can be an excellent way to measure customer service and
improve performance. - CORRECT ANSWER-Feedback
What are elements in improving customer service? - CORRECT ANSWER-
Identify Customers, Attitude, Communication and Training.
Communication is ______________. - CORRECT ANSWER-93% body language
and 7% words.
Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations? - CORRECT
ANSWER-Totality of circumstances.
The major source of premise liability in healthcare is from _________ . -
CORRECT ANSWER-Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - CORRECT ANSWER-legal... reasonably safe
What elements are necessary to establish negligence in a premise liability
case? - CORRECT ANSWER-Duty to the plaintiff, failure to meet the duty
and breech of a duty caused an injury.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law
Healthcare Security Personnel
4th Edition Exam Questions and
Answers 100% PASS
What is the primary role of a security officer in crime prevention? -
CORRECT ANSWER-Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime
risk. It also involves what? - CORRECT ANSWER-Initiating some action to
remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard
surveillance tour? - CORRECT ANSWER-Correct them immediately.
What is the purpose of crime analysis? - CORRECT ANSWER-Identify
problems and develop strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? -
CORRECT ANSWER-Building in security systems during the building
design.
, Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations. - CORRECT ANSWER-
Excellent
Process improvement in customer service can be measured how? -
CORRECT ANSWER-Surveys, Monitoring Performance, Benchmarking, and
Service Standards.
___________ can be an excellent way to measure customer service and
improve performance. - CORRECT ANSWER-Feedback
What are elements in improving customer service? - CORRECT ANSWER-
Identify Customers, Attitude, Communication and Training.
Communication is ______________. - CORRECT ANSWER-93% body language
and 7% words.
Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations? - CORRECT
ANSWER-Totality of circumstances.
The major source of premise liability in healthcare is from _________ . -
CORRECT ANSWER-Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - CORRECT ANSWER-legal... reasonably safe
What elements are necessary to establish negligence in a premise liability
case? - CORRECT ANSWER-Duty to the plaintiff, failure to meet the duty
and breech of a duty caused an injury.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law
