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WGU D118 Objective Assessment Final
ACTUAL EXAM 2026/2027 | Verified
Questions and Correct Detailed Answers |
Pass Guaranteed - A+ Graded
DOMAIN 1 – STRATEGIC ANALYSIS & PROBLEM-SOLVING (1-15)
Q1
A. Benchmark the company’s perfect-order rate against industry median.
B. Map the end-to-end fulfilment process and calculate cycle-time contribution per step.
C. Survey customers to learn whether complaints concern price or service.
D. Compare overtime pay rates with local competitors to test for labor-cost causation.
Correct Answer: B – see original for full rationale.
Q2
A. Run an A/B test doubling marketing spend for two months.
B. Segment MRR growth by customer acquisition cohort and plot expansion vs. contraction
revenue.
C. Increase inside-sales headcount by 15 % and monitor pipeline.
D. Lower subscription price 10 % industry-wide and measure elasticity.
Correct Answer: B – full rationale in original.
Q3
A. Benchmark gross-margin % month-over-month.
B. Construct a waterfall chart of price, volume, mix, and input-cost variances.
C. Interview warehouse staff for anecdotal cost drivers.
D. Increase selling price 2 % to restore margin.
Correct Answer: B – waterfall isolates drivers; other choices either miss causality or jump to
solution.
Q4
A. Conduct 5S in the night-shift break area.
, 2
B. Rotate all night-shift operators to day shift.
C. Perform a chi-square test comparing defect counts by shift while controlling for batch,
operator, and supplier.
D. Institute daily motivational huddles.
Correct Answer: C – statistical test isolates shift effect; others are shots in the dark.
Q5
A. Add more buses to every route.
B. Blame traffic congestion publicly.
C. Reduce stops by 20 % without analysis.
D. Apply linear regression with route length, stops per mile, and traffic density as predictors.
Correct Answer: D – data-driven identification of delay drivers.
Q6
A. Segment baskets by SKU count and promo usage, then test for interaction effects.
B. Immediately roll out 10 % discount on entire store.
C. Cut under-performing SKUs.
D. Increase advertising spend.
Correct Answer: A – pinpoints behavioural cause; others are premature fixes.
Q7
A. Blame the software vendor in a town-hall meeting.
B. Code ticket text and run Pareto analysis to identify top 20 % issue types.
C. Hire 20 % more help-desk agents.
D. Turn off the new software.
Correct Answer: B – Pareto focuses remediation effort; rest are either blame or expensive
blanket actions.
Q8
A. Launch new loyalty program immediately.
B. Conduct driver analysis regressing NPS against support-response time and onboarding
satisfaction.
C. Offer $50 gift cards to all respondents.
D. Publicly dispute the survey methodology.
Correct Answer: B – statistical drivers show where to act; others treat symptom or erode
credibility.
Q9
A. Buy faster machines.
B. Add weekend overtime.
WGU D118 Objective Assessment Final
ACTUAL EXAM 2026/2027 | Verified
Questions and Correct Detailed Answers |
Pass Guaranteed - A+ Graded
DOMAIN 1 – STRATEGIC ANALYSIS & PROBLEM-SOLVING (1-15)
Q1
A. Benchmark the company’s perfect-order rate against industry median.
B. Map the end-to-end fulfilment process and calculate cycle-time contribution per step.
C. Survey customers to learn whether complaints concern price or service.
D. Compare overtime pay rates with local competitors to test for labor-cost causation.
Correct Answer: B – see original for full rationale.
Q2
A. Run an A/B test doubling marketing spend for two months.
B. Segment MRR growth by customer acquisition cohort and plot expansion vs. contraction
revenue.
C. Increase inside-sales headcount by 15 % and monitor pipeline.
D. Lower subscription price 10 % industry-wide and measure elasticity.
Correct Answer: B – full rationale in original.
Q3
A. Benchmark gross-margin % month-over-month.
B. Construct a waterfall chart of price, volume, mix, and input-cost variances.
C. Interview warehouse staff for anecdotal cost drivers.
D. Increase selling price 2 % to restore margin.
Correct Answer: B – waterfall isolates drivers; other choices either miss causality or jump to
solution.
Q4
A. Conduct 5S in the night-shift break area.
, 2
B. Rotate all night-shift operators to day shift.
C. Perform a chi-square test comparing defect counts by shift while controlling for batch,
operator, and supplier.
D. Institute daily motivational huddles.
Correct Answer: C – statistical test isolates shift effect; others are shots in the dark.
Q5
A. Add more buses to every route.
B. Blame traffic congestion publicly.
C. Reduce stops by 20 % without analysis.
D. Apply linear regression with route length, stops per mile, and traffic density as predictors.
Correct Answer: D – data-driven identification of delay drivers.
Q6
A. Segment baskets by SKU count and promo usage, then test for interaction effects.
B. Immediately roll out 10 % discount on entire store.
C. Cut under-performing SKUs.
D. Increase advertising spend.
Correct Answer: A – pinpoints behavioural cause; others are premature fixes.
Q7
A. Blame the software vendor in a town-hall meeting.
B. Code ticket text and run Pareto analysis to identify top 20 % issue types.
C. Hire 20 % more help-desk agents.
D. Turn off the new software.
Correct Answer: B – Pareto focuses remediation effort; rest are either blame or expensive
blanket actions.
Q8
A. Launch new loyalty program immediately.
B. Conduct driver analysis regressing NPS against support-response time and onboarding
satisfaction.
C. Offer $50 gift cards to all respondents.
D. Publicly dispute the survey methodology.
Correct Answer: B – statistical drivers show where to act; others treat symptom or erode
credibility.
Q9
A. Buy faster machines.
B. Add weekend overtime.
