USPS SSA 421 WINDOW CLERK EXAM 2026
PRACTICE QUESTION SET TWO
◉ What are 4 violations of security and sanctity of the mail Answer:
Theft, Open, Damage or Delay
◉ The first opportunity for a SSA to start the customer experience
on a positive is: Answer: Deliver 1st Impression
◉ Type of communication that can enhance or contradict messages:
Answer: Non-Verbal Communication
◉ The approach a SSA can use to engage our customer and ensure
needs are met is: Answer: A+GIST
◉ Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service? Answer: To instill customer
confidence
◉ Successful sales transactions occur when the SSA: Answer: Makes
an informed mutual decision with customer on products and
services
,◉ What is the most positive way to impact customer perception of
the post office? Answer: Provide world class service
◉ The US Postal Service is the only delivery that reaches: Answer:
Every address in the nation 6 days a week
◉ An organized workstation creates a more __________________
workpace Answer: Effiecient
◉ How a SSA conducts themselves on the job effects the? Answer:
Postal Brand
◉ An active listening technique used to create a successful
transaction is called Answer: Clarifying
◉ One of the first things a customer notices about a SSA is Answer:
Personal Appearance
◉ The primary law enforcement for USPS is the Answer: United
States Postal Inspection Service (USPIS)
◉ Preferred service that usually offer the customer the best value is
Answer: Priority Mail Express and Priority Mail
,◉ Customer wants to mail fewer then 5000 flat sized to everyone in
a specific area. What would you offer? Answer: Every Door Direct
Mail (EDDM)
◉ First class mail consists of greeting cards, statements bills and
what? Answer: Business Documents
◉ Any mailable item weighing _______ or less can be sent first class
mail Answer: 13 oz
◉ A Priority Mail Express customer is entitled to a refund if:
Answer: Delivered Late
◉ Regardless of weight up to 70lbs the price that applies to Retail
Ground parcels over 108" but no more than 130" is: Answer:
Oversized Pricing
◉ The max length and girth for Priority Mail is Answer: 108"
◉ What type of mail consists of items sent within the United States
Answer: Domestic
◉ What pricing may be charged for PM items measuring over one
cubic foot designating to Zone 6? Answer: Dimensional
, ◉ What can you offer customers for their mailing and shipping
needs? Answer: Solutions
◉ Which category of products do premier products belong? Answer:
Shipping
◉ Which category of products does First Class Mail belong Answer:
Mailing
◉ What type of products are offered to provide the best value to the
customer? Answer: Premier
◉ Which product provides the fastest delivery service? Answer:
Express
◉ What must customers provide for every item mailed? Answer:
Address
◉ Which USPS service is automatically included for PME, PM, FCM,
Retail Ground, library mail and media mail Answer: Tracking
◉ Which charts are used to calculate PME, PM, and USPS Retail
Ground Prices? Answer: Zone
PRACTICE QUESTION SET TWO
◉ What are 4 violations of security and sanctity of the mail Answer:
Theft, Open, Damage or Delay
◉ The first opportunity for a SSA to start the customer experience
on a positive is: Answer: Deliver 1st Impression
◉ Type of communication that can enhance or contradict messages:
Answer: Non-Verbal Communication
◉ The approach a SSA can use to engage our customer and ensure
needs are met is: Answer: A+GIST
◉ Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service? Answer: To instill customer
confidence
◉ Successful sales transactions occur when the SSA: Answer: Makes
an informed mutual decision with customer on products and
services
,◉ What is the most positive way to impact customer perception of
the post office? Answer: Provide world class service
◉ The US Postal Service is the only delivery that reaches: Answer:
Every address in the nation 6 days a week
◉ An organized workstation creates a more __________________
workpace Answer: Effiecient
◉ How a SSA conducts themselves on the job effects the? Answer:
Postal Brand
◉ An active listening technique used to create a successful
transaction is called Answer: Clarifying
◉ One of the first things a customer notices about a SSA is Answer:
Personal Appearance
◉ The primary law enforcement for USPS is the Answer: United
States Postal Inspection Service (USPIS)
◉ Preferred service that usually offer the customer the best value is
Answer: Priority Mail Express and Priority Mail
,◉ Customer wants to mail fewer then 5000 flat sized to everyone in
a specific area. What would you offer? Answer: Every Door Direct
Mail (EDDM)
◉ First class mail consists of greeting cards, statements bills and
what? Answer: Business Documents
◉ Any mailable item weighing _______ or less can be sent first class
mail Answer: 13 oz
◉ A Priority Mail Express customer is entitled to a refund if:
Answer: Delivered Late
◉ Regardless of weight up to 70lbs the price that applies to Retail
Ground parcels over 108" but no more than 130" is: Answer:
Oversized Pricing
◉ The max length and girth for Priority Mail is Answer: 108"
◉ What type of mail consists of items sent within the United States
Answer: Domestic
◉ What pricing may be charged for PM items measuring over one
cubic foot designating to Zone 6? Answer: Dimensional
, ◉ What can you offer customers for their mailing and shipping
needs? Answer: Solutions
◉ Which category of products do premier products belong? Answer:
Shipping
◉ Which category of products does First Class Mail belong Answer:
Mailing
◉ What type of products are offered to provide the best value to the
customer? Answer: Premier
◉ Which product provides the fastest delivery service? Answer:
Express
◉ What must customers provide for every item mailed? Answer:
Address
◉ Which USPS service is automatically included for PME, PM, FCM,
Retail Ground, library mail and media mail Answer: Tracking
◉ Which charts are used to calculate PME, PM, and USPS Retail
Ground Prices? Answer: Zone
