IFSM 300 STUDY GUIDE 2026 EXAM QUESTIONS AND
ANSWERS RATED A+
✔✔Which of the following is the key benefit of effective organizational change
management strategies? - ✔✔Help individuals transition to the future state successfully
✔✔Which of the following are the five characteristics of resilient people? - ✔✔Positive,
focused, flexible, organized, and proactive
✔✔True or false: Since today's employees are used to using social media, an
organization can implement a good collaboration tool and employees will use it
effectively. - ✔✔False
✔✔True or false: Leadership can be demonstrated only by those in positions of
authority. - ✔✔False
✔✔Which of the following represents a natural progression of an individual's emotional
response to change? - ✔✔Immobilization, denial, depression, acceptance
✔✔Which of the following are criteria for effective metrics? (select all that apply) - ✔✔A)
is easy to measure and report
B) is important to the CIO
C) measures a single condition or event
D) is tied to a business goal
Answer: A, C, & D
✔✔Which of the following is not a principle of effective leadership? -
✔✔Competitiveness
✔✔True or false: Things that you have deleted from your Facebook page are gone and
no longer available to Facebook itself or any other users. - ✔✔False
✔✔The "parts" part of the four Ps of managing transitions refers to which of the
following? - ✔✔The roles individuals play in the plan and outcome
✔✔Which of the following are true of the mobile industry? (select all that apply) - ✔✔A)
it is getting ingrained in everyday objects
B) it is going through significant transition from being voice-centric to data-centric
C) there are more developers focused on mobile than ever before
D) while the global markets were feeling the pain of a brutal recession, the wireless
industry for the most part was unaffected
Answer: All apply
, ✔✔What is the term for individuals who legitimize or authorize a change? - ✔✔Change
sponsors
✔✔Cascading sponsorship is critical to a change initiative's success because of which
of the following? - ✔✔A)it provides a consistent, ongoing message about the
importance of the initiative
B) it provides communication and alignment throughout the organization
C) employees will do whatever the boss says
D) both a and b
Answer: D
✔✔Which of the following are enabling the Internet of Things? (select all that apply) -
✔✔A) advances in wireless networking technology
B) the greater standardization of communications protocols
C) ever-smaller silicon chips
D) massive increases in storage and computing power
Answer: All apply
✔✔True or false: Leadership is among the highest-weighted criterion for the Malcolm
Baldrige National Quality Award. - ✔✔True
✔✔Builders who are using open-source methods and the latest technology, such as 3D
printing are called what? - ✔✔Makers
✔✔True or false: Companies like Target only collect the customer data they need to
process credit card transactions. - ✔✔False
✔✔ Which of the following is defined as the ability of customers to drive down the price
of goods and services? - ✔✔A. Supplier power
B. Buyer power or the bargaining power of customers
C. Rivalry among competitors
D. Threat of price reduction
Answer: B
✔✔Are there any direct variables that have no effect on a business' competitive
position? - ✔✔A. yes
B. no
Answer: no
ANSWERS RATED A+
✔✔Which of the following is the key benefit of effective organizational change
management strategies? - ✔✔Help individuals transition to the future state successfully
✔✔Which of the following are the five characteristics of resilient people? - ✔✔Positive,
focused, flexible, organized, and proactive
✔✔True or false: Since today's employees are used to using social media, an
organization can implement a good collaboration tool and employees will use it
effectively. - ✔✔False
✔✔True or false: Leadership can be demonstrated only by those in positions of
authority. - ✔✔False
✔✔Which of the following represents a natural progression of an individual's emotional
response to change? - ✔✔Immobilization, denial, depression, acceptance
✔✔Which of the following are criteria for effective metrics? (select all that apply) - ✔✔A)
is easy to measure and report
B) is important to the CIO
C) measures a single condition or event
D) is tied to a business goal
Answer: A, C, & D
✔✔Which of the following is not a principle of effective leadership? -
✔✔Competitiveness
✔✔True or false: Things that you have deleted from your Facebook page are gone and
no longer available to Facebook itself or any other users. - ✔✔False
✔✔The "parts" part of the four Ps of managing transitions refers to which of the
following? - ✔✔The roles individuals play in the plan and outcome
✔✔Which of the following are true of the mobile industry? (select all that apply) - ✔✔A)
it is getting ingrained in everyday objects
B) it is going through significant transition from being voice-centric to data-centric
C) there are more developers focused on mobile than ever before
D) while the global markets were feeling the pain of a brutal recession, the wireless
industry for the most part was unaffected
Answer: All apply
, ✔✔What is the term for individuals who legitimize or authorize a change? - ✔✔Change
sponsors
✔✔Cascading sponsorship is critical to a change initiative's success because of which
of the following? - ✔✔A)it provides a consistent, ongoing message about the
importance of the initiative
B) it provides communication and alignment throughout the organization
C) employees will do whatever the boss says
D) both a and b
Answer: D
✔✔Which of the following are enabling the Internet of Things? (select all that apply) -
✔✔A) advances in wireless networking technology
B) the greater standardization of communications protocols
C) ever-smaller silicon chips
D) massive increases in storage and computing power
Answer: All apply
✔✔True or false: Leadership is among the highest-weighted criterion for the Malcolm
Baldrige National Quality Award. - ✔✔True
✔✔Builders who are using open-source methods and the latest technology, such as 3D
printing are called what? - ✔✔Makers
✔✔True or false: Companies like Target only collect the customer data they need to
process credit card transactions. - ✔✔False
✔✔ Which of the following is defined as the ability of customers to drive down the price
of goods and services? - ✔✔A. Supplier power
B. Buyer power or the bargaining power of customers
C. Rivalry among competitors
D. Threat of price reduction
Answer: B
✔✔Are there any direct variables that have no effect on a business' competitive
position? - ✔✔A. yes
B. no
Answer: no
