Six Sigma Black Belt Study Guide with Complete Solutions.
What's Contained on the Charter? correct answers Problem Description, Scope, Project Goals,
Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule
What are the Three Pillars of PE? correct answers Lean, DMAIIC, DMADV
What is used to set Specification Limits? correct answers Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart? correct
answers Activity Flowchart: displays complexity & decision points in a process done by 1
person.
Deployment Flowchart: highlights handoff areas in processes between people or functions.
Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or
deliverables from each phase. correct answers Define: Business case/problem to be addressed
and how, Measure: Establish a baseline, Analyze: Identify root cause and confirm with data,
Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation? correct answers Marketing strategy that divides broad target
market into subsets that have common needs and priorities.
What's the difference between proactive and reactive VOC? correct answers Reactive:
Information comes to you whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
CTQ's are derived from what? correct answers Customer specifications/requirements used to
create a CTQ tree to translate broad requirements into specific requirements.
VOC.
What's a Stakeholder's Analysis? correct answers Identification of individuals/groups that affect
or are affected by a proposed action, and sorting them according to their impact on the action and
the impact the action will have on them.
What's the difference between a SIPOC and a Process Flow Map? correct answers A SIPOC is
high level process map which takes suppliers, inputs, outputs, and customers into account. A
Process Flow Map is detailed flow diagram of the process that drills further detail.
What's an Affinity Diagram? correct answers A tool that gathers large amounts of language data
(ideas, opinions, issues) and organizes them into groups based on their natural relationships.
Often used to group ideas generated by brainstorming.
What do Lean Principles focus on? correct answers Eliminating waste
, Why do we need a Charter? correct answers Clarify expectations of team, Keep team aligned
with organization, Keep team within scope- "scope creep", Gives authorization to work on
project
What's the Kano Model? correct answers Method of obtaining VOC. It charts customer
satisfaction vs presence of a characteristic or other item.
What's the filter for evaluating proper Process Excellence project? correct answers OO'SMART
(owned by you, output, specific, measurable, attainable, relevant, time-bound)
What's Six Sigma? correct answers Methodology used to attack process variability in order to
eliminate defects. Ruthless/relentless identification and elimination of sources of variation for
positive business impact.
What are the objectives during the Define Phase? correct answers Develop the business case,
scope, and charter
How do I calculate Sigma? correct answers Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process? correct answers Fishbone diagram (cause
and effect, Ishikawa)
What are considered Funneling Tools for X's up front? correct answers Fishbone diagram (cause
and effect, Ishikawa)
What are the 6 Sources of Variation? correct answers 1. Within Unit- Different measurements at
different points on same part
2. Unit to Unit- One part to the next
3. Sub Group to Sub group
4. Stream to Stream- Supplier to supplier, line to line, machine to machine
5. Time- Short term to long term
6. Measurement- Gage R&R
What are the 4 Capability Indices and what do they tell you? correct answers Cp/Cpk: Process
Potential
Pp/Ppk: Current Performance
What's the difference between Cp and Pp? What's the difference between Cp and Cpk? correct
answers Cp: measures potential process capability against specification
(short-term)
Pp: measures potential process performance against specification (long-term)
Cpk/Ppk: considers the location of the mean. Calculates capability or performance relative to the
spec limit nearest the mean.
What's Contained on the Charter? correct answers Problem Description, Scope, Project Goals,
Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule
What are the Three Pillars of PE? correct answers Lean, DMAIIC, DMADV
What is used to set Specification Limits? correct answers Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart? correct
answers Activity Flowchart: displays complexity & decision points in a process done by 1
person.
Deployment Flowchart: highlights handoff areas in processes between people or functions.
Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or
deliverables from each phase. correct answers Define: Business case/problem to be addressed
and how, Measure: Establish a baseline, Analyze: Identify root cause and confirm with data,
Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation? correct answers Marketing strategy that divides broad target
market into subsets that have common needs and priorities.
What's the difference between proactive and reactive VOC? correct answers Reactive:
Information comes to you whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
CTQ's are derived from what? correct answers Customer specifications/requirements used to
create a CTQ tree to translate broad requirements into specific requirements.
VOC.
What's a Stakeholder's Analysis? correct answers Identification of individuals/groups that affect
or are affected by a proposed action, and sorting them according to their impact on the action and
the impact the action will have on them.
What's the difference between a SIPOC and a Process Flow Map? correct answers A SIPOC is
high level process map which takes suppliers, inputs, outputs, and customers into account. A
Process Flow Map is detailed flow diagram of the process that drills further detail.
What's an Affinity Diagram? correct answers A tool that gathers large amounts of language data
(ideas, opinions, issues) and organizes them into groups based on their natural relationships.
Often used to group ideas generated by brainstorming.
What do Lean Principles focus on? correct answers Eliminating waste
, Why do we need a Charter? correct answers Clarify expectations of team, Keep team aligned
with organization, Keep team within scope- "scope creep", Gives authorization to work on
project
What's the Kano Model? correct answers Method of obtaining VOC. It charts customer
satisfaction vs presence of a characteristic or other item.
What's the filter for evaluating proper Process Excellence project? correct answers OO'SMART
(owned by you, output, specific, measurable, attainable, relevant, time-bound)
What's Six Sigma? correct answers Methodology used to attack process variability in order to
eliminate defects. Ruthless/relentless identification and elimination of sources of variation for
positive business impact.
What are the objectives during the Define Phase? correct answers Develop the business case,
scope, and charter
How do I calculate Sigma? correct answers Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process? correct answers Fishbone diagram (cause
and effect, Ishikawa)
What are considered Funneling Tools for X's up front? correct answers Fishbone diagram (cause
and effect, Ishikawa)
What are the 6 Sources of Variation? correct answers 1. Within Unit- Different measurements at
different points on same part
2. Unit to Unit- One part to the next
3. Sub Group to Sub group
4. Stream to Stream- Supplier to supplier, line to line, machine to machine
5. Time- Short term to long term
6. Measurement- Gage R&R
What are the 4 Capability Indices and what do they tell you? correct answers Cp/Cpk: Process
Potential
Pp/Ppk: Current Performance
What's the difference between Cp and Pp? What's the difference between Cp and Cpk? correct
answers Cp: measures potential process capability against specification
(short-term)
Pp: measures potential process performance against specification (long-term)
Cpk/Ppk: considers the location of the mean. Calculates capability or performance relative to the
spec limit nearest the mean.
