WGU C208 Change Management and Innovation – Assessment V2 (Updated & Verified)

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Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? -
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CORRECT ANSWER✔✔Refreezing
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Which of the following does not characterize the management style known as empowerment? - CORRECT
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ANSWER✔✔Reliance on hierarchy
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What is the first step in John Kotter's eight-step process for transformational change? - CORRECT ANSWER✔
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✔Establish a sense of urgency s s s s




Which of the following is not an explanation for why people resist change at work? - CORRECT ANSWER✔✔
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Management has explained and demonstrated the need for change.
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Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? - CORRECT
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ANSWER✔✔They help to create a feeling of progress as well as an opportunity to reward employees
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The development of the Internet is an example of - CORRECT ANSWER✔✔radical innovation
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Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
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rewarded by the organization for doing so? - CORRECT ANSWER✔✔Refreezing
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, Which of the following is not one of the four stages of change in the Black and Gregersen model? - CORRECT
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ANSWER✔✔Do the new right thing, and do it fairly well at first
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Sustaining organizational change through continued focus occurs during which step in the ADKAR model? -
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CORRECT ANSWER✔✔Reinforcement
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A manager who is comfortable with risk will be more likely to lead which sort of change effort? - CORRECT
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ANSWER✔✔Revolutionary
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The third step of the Cisco Change Roadmap (CCR) is - CORRECT ANSWER✔✔Manage
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Lower and middle-level managers are generally not tasked with leading which of the following kinds of change?
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- CORRECT ANSWER✔✔Invention of new organizational missions or economic models
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Which of the following statements about change efforts is not true? - CORRECT ANSWER✔✔Managers who
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expect resistance to change rarely become defensive
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Willingness to support and participate in change effort comes during which step in the ADKAR model? -
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CORRECT ANSWER✔✔Desire
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Which of the following is not one of the three factors driving change that make it more challenging, according to
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Black and Gregersen? - CORRECT ANSWER✔✔Fear of change
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The majority of people spend their time experiencing which of the following sorts of change? - CORRECT
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ANSWER✔✔Reactive change
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Embracing alternative ways of looking at a problem and generating ideas rather than evaluating is considered -
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CORRECT ANSWER✔✔divergent thinking
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