Page 1 of 60
“C429 HEALTHCARE OPERATIONS
MANAGEMENT WGU 2026 ”LATEST EXAM 2026
– 2027 SOLVED QUESTIONS & ANSWERS
VERIFIED 100% GRADED A+ (LATEST VERSION)
WELL REVISED 100% GUARANTEE PASS
C429 Healthcare Operations Management WGU
You are the newly appointed CEO of a health care organization, In the first few
weeks in your new position, you are concerned by the lack of consistent
understanding of the organization's strategy on the part of your executives.
Some have even commented that "it doesn't seem to make any difference
anyway...people do what they've always done and feel they need to do." You
have discovered that, while there is a strategic plan for your organization,,
there is no formal planning process and the setting of the strategic directions
was historically the pursue of the past CEO and the VP Finance. You would
like to create a formal strategic planning process that is more inclusive, and is
a meaningful guide to the actions of your executives and their staff.
At what stage of the strategic planning process should you involve your
executives?
a) the strategy formation stage, where the initial ideas around what the
, Page 2 of 60
strategy should be are developed
b) after the point of receiving approval to develop your strategy further from
your Board
c) the strategy implementation stage, where you present your strategy and
seek assistance in implementing it
d) the strategy evaluation stage, where you formulate the strategy, put it in
place, and call upon your executives six months later to comment on its
effectiveness
a
There are several activities which are essential to effective strategic planning.
They include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored
a) 1, 2, and 3
b) 1, 2, and 4
c) 2, 3, and 4
d) all of the above
c
A.5
Many program evaluation systems have focused on program outputs (goods
and services), but there has been a definite shift towards recognizing the need
to evaluate program outcomes (the impact of a service on clients).
Which of the following are program outcomes?
1. to discharge 85 percent of patients after four days
2. to increase the number of patients seen weekly from 70 to 100
3. to increase patients' knowledge of how to minimize lower back pain
4. to increase exercise tolerance of cardiac patients
a) 1,2 and 3
b) 3 & 4
, Page 3 of 60
c) 1 & 2
d) 2, 3, and 4
b
Emotional self-awareness involves:
1. recognizing one's emotions and their impact on others;
2. assessing one's emotional strengths;
3. striving to understand one's emotional triggers;
4. leveraging negative feelings to drive motivation and action.
a) 1 and 2;
b) 1, 2, 3;
c) 1, 3, 4;
d) 1, 2, 4
b
A health care leader who navigates socio-political environments does the
following:
1. collaborates to address emerging issues;
2. forms partnerships to achieve positive outcomes for all stakeholders;
3. anticipates situations in which concensus is not attainable to resolve
matters between conflicting parties;
4. rejects public-private partnerships in order to avoid conflict among
stakeholders.
a) 1, 2, 3;
b) 2, 3, 4;
c) 1, 3, 4;
d) 1, 2, 4
a
What is marketing mix?
A. Product/service, price, promotion and place.
B. Television, radio, print and electronic media.
, Page 4 of 60
C. Demographic population.
D. Budget, plan, mission and vision.
a
Who is a stakeholder in the medical practice?
A. Only people who own stock in the medical practice.
B. Anyone who is affected by the medical practice.
C. Patients, employees and owners of the medical practice.
D. Only an owner or employee of the medical practice.
b
An employee physician is MOST strongly motivated to remain with a group
when he
or she feels:
A. Gratitude toward the group.
B. Obligated to the group.
C. Fear of finding a comparable position.
D. Invested in the group.
d
Which of the following is NOT considered in determining the staffing ratio for
an
ambulatory setting?
A. Square footage per FTE employee.
B. Ability and skill level of staff.
C. Volume of patients.
D. Complexity of patients.
a
What is the term used for a job duty that is important to your company's
operations, is
performed frequently and cannot be assigned or performed in another way?
A. Critical.
B. Marginal.
“C429 HEALTHCARE OPERATIONS
MANAGEMENT WGU 2026 ”LATEST EXAM 2026
– 2027 SOLVED QUESTIONS & ANSWERS
VERIFIED 100% GRADED A+ (LATEST VERSION)
WELL REVISED 100% GUARANTEE PASS
C429 Healthcare Operations Management WGU
You are the newly appointed CEO of a health care organization, In the first few
weeks in your new position, you are concerned by the lack of consistent
understanding of the organization's strategy on the part of your executives.
Some have even commented that "it doesn't seem to make any difference
anyway...people do what they've always done and feel they need to do." You
have discovered that, while there is a strategic plan for your organization,,
there is no formal planning process and the setting of the strategic directions
was historically the pursue of the past CEO and the VP Finance. You would
like to create a formal strategic planning process that is more inclusive, and is
a meaningful guide to the actions of your executives and their staff.
At what stage of the strategic planning process should you involve your
executives?
a) the strategy formation stage, where the initial ideas around what the
, Page 2 of 60
strategy should be are developed
b) after the point of receiving approval to develop your strategy further from
your Board
c) the strategy implementation stage, where you present your strategy and
seek assistance in implementing it
d) the strategy evaluation stage, where you formulate the strategy, put it in
place, and call upon your executives six months later to comment on its
effectiveness
a
There are several activities which are essential to effective strategic planning.
They include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored
a) 1, 2, and 3
b) 1, 2, and 4
c) 2, 3, and 4
d) all of the above
c
A.5
Many program evaluation systems have focused on program outputs (goods
and services), but there has been a definite shift towards recognizing the need
to evaluate program outcomes (the impact of a service on clients).
Which of the following are program outcomes?
1. to discharge 85 percent of patients after four days
2. to increase the number of patients seen weekly from 70 to 100
3. to increase patients' knowledge of how to minimize lower back pain
4. to increase exercise tolerance of cardiac patients
a) 1,2 and 3
b) 3 & 4
, Page 3 of 60
c) 1 & 2
d) 2, 3, and 4
b
Emotional self-awareness involves:
1. recognizing one's emotions and their impact on others;
2. assessing one's emotional strengths;
3. striving to understand one's emotional triggers;
4. leveraging negative feelings to drive motivation and action.
a) 1 and 2;
b) 1, 2, 3;
c) 1, 3, 4;
d) 1, 2, 4
b
A health care leader who navigates socio-political environments does the
following:
1. collaborates to address emerging issues;
2. forms partnerships to achieve positive outcomes for all stakeholders;
3. anticipates situations in which concensus is not attainable to resolve
matters between conflicting parties;
4. rejects public-private partnerships in order to avoid conflict among
stakeholders.
a) 1, 2, 3;
b) 2, 3, 4;
c) 1, 3, 4;
d) 1, 2, 4
a
What is marketing mix?
A. Product/service, price, promotion and place.
B. Television, radio, print and electronic media.
, Page 4 of 60
C. Demographic population.
D. Budget, plan, mission and vision.
a
Who is a stakeholder in the medical practice?
A. Only people who own stock in the medical practice.
B. Anyone who is affected by the medical practice.
C. Patients, employees and owners of the medical practice.
D. Only an owner or employee of the medical practice.
b
An employee physician is MOST strongly motivated to remain with a group
when he
or she feels:
A. Gratitude toward the group.
B. Obligated to the group.
C. Fear of finding a comparable position.
D. Invested in the group.
d
Which of the following is NOT considered in determining the staffing ratio for
an
ambulatory setting?
A. Square footage per FTE employee.
B. Ability and skill level of staff.
C. Volume of patients.
D. Complexity of patients.
a
What is the term used for a job duty that is important to your company's
operations, is
performed frequently and cannot be assigned or performed in another way?
A. Critical.
B. Marginal.
