INEN 4301 EXAM 2 | QUESTIONS AND ANSWERS | LATEST UPDATE WITH COMPLETE SOLUTION

INEN 4301 EXAM 2 | QUESTIONS AND ANSWERS | LATEST
UPDATE WITH COMPLETE SOLUTION
________ is the collection, analysis and interpretation of data for use in quality activities. - -
SQC

--ASQ is an acronym for ____________. - -the American Society for Quality

--Benchmarking requires a constant testing of external process against the industries best
practices. - -False

--Quality Assurance is process oriented and focuses on defect prevention, while quality
control is product oriented and focuses on defect identification. - -True

--You are part of a multidisciplinary team that is designing a new tractor. Areas that the
team must consider are service conceptions and product planning. This is an example of
________________. - -All answers are correct

--______________ is a system that identifies and sets the priorities for product, service and
process improvement opportunities that lead to increased customer satisfaction. - -QFD

--Washing clothes, starting your car, reconciling inventory are all examples of a process. - -
True

--A customer can be _____________. - -all answers are correct

--The basics of lean are types of ____________. - -waste

--A bakery delivers an average of 100 cakes per hour, but has a range of 80-120 cakes per
hour is an example of what type of lean manufacturing waste. - -Type 3

--_______ are examples of activities that do not add value to the product or service. - -
Administration
inspection
freight

--The author lists ________ categories of waste. - -Seven

--The second type of waste is described as _______, but necessary for the system to
function. - -non-value added

--One-piece flow forces employees to concentrate on the process rather than the non-value
activities of transportation, inventory, delay, and other forms of waste. - -True

--The last step in 5S is ___________. - -Sustain

, --Kaizen is used in continuous improvement. - -True

--__________ is a highly focused, action oriented, 3 to 5 day improvement workshop where
a team takes immediate action to improve a specific process. - -Kaizen blitz

--In the author s concept of flow one-piece flow is the same as batch processing. - -False

--Continually operating equipment without proper maintenance is an example of ________
waste. - -Type 4

--The first step in 5S is sort. - -True

--The author describes __________ types of waste. - -Four

--Transportation is not considered waste. - -False

--A customer can be _____. - -All of the above

--With regards to the definition of a "process" by the author, the term "supplier" refers to
companies providing goods and services. - -False

--One of the benefits of _____ is faster product development. - -

--Extra processing is not an example of waste - -False

--D M A I C and P D S A are problem solving techniques - -True

--The author describes the concept of flow as the time the first action begins until the
product or services is completed at the plant - -False

--Most lean concepts were practiced at Ford Motor Company in the 1920's - -True

--Waste is defined as any extra labor, capital, space, facilities, or material that does not add
value to the product or service for the customer - -True

--The 5s s are ________. - -Sort, Straighten, Shine, standarize, and sustain

--Producing earlier than necessary is an example of ______ waste. - -OVERPRODUCTION

--In cell technology machines that are the same and performing the same task are placed in
a tight sequence to permit only one piece flow. - -FALSE

--An example of the third type of waste is given by Taguchi s loss function. - -TRUE

--The author mentions that many organizations now add a sixth S and a seventh S to the 5S
program. - -FALSE