SUPPLY CHAIN
MANAGEMENT EXAM #1
VERIFIED QUESTIONS
AND ANSWERS
, SUPPLY CHAIN MANAGEMENT EXAM #1 VERIFIED
QUESTIONS AND ANSWERS
___ Are ___ And ___ From "The Firm's Suppliers' Suppliers To Its Customers' Customers )i.e.,
Second Tier Suppliers And Customers.) - - Answer --Boundaries are dynamic and extend
Acceptance Sampling - - Answer ---When shipments are received from suppliers, samples are
taken and measured against the quality acceptance standard. Shipment is assumed to have the
same quality
-Sampling is less time-consuming than testing every unit but can result in errors
According to the Six Sigma philosophy, the Six Sigma goal is to have ___ defects per million
measurement opportunities. - - Answer --3.4
All Participants In The Supply Chain ___. - - Answer --Benefit
Applications In Airlines - - Answer --Flight delays, lost luggage, flight attendant courtesy
Applications In Catalog-Order Companies - - Answer --Order accuracy, delivery time, phone
order waiting time
Applications In Grocery Stores - - Answer --Waiting time to check out. frequency of out-of-stock
items, checkout register errors
Applications In Hospitals - - Answer --Timelines and quickness of care, accuracy of lab tests,
speed of admittance, and check outs
Applications In Insurance Companies - - Answer --Billing accuracy, timeliness of claim
processing, response time
Appraisal Costs - - Answer --Evaluating products
ASQ Quality - - Answer --Product characteristics and features that affect customer satisfaction
Batch And Queue - - Answer --It allows companies to better match production to customer
demand, avoid large inventory buildups, and ensure uninterrupted movement of WIP through
the production system
Bill owns Speedy Deliveries and keeps track of customer complaints. For each delivery, there
are two possible complaints: a late delivery and a wrong delivery. Bill tracks the delivery
"defects" and then uses this information to determine his company's Six Sigma quality level.
During the past week, his company made 322 deliveries. His drivers received 8 late delivery
complaints and 4 incorrect delivery complaints. What is Bill's defects per million opportunities
(DPMO)? - - Answer --18,634
Both Lean And Six Sigma Are Focused On ___ ___ Of The ___ - - Answer --Continuous
improvement of the system
C-Chart - - Answer --Measures the proportion of defects in one service or product
MANAGEMENT EXAM #1
VERIFIED QUESTIONS
AND ANSWERS
, SUPPLY CHAIN MANAGEMENT EXAM #1 VERIFIED
QUESTIONS AND ANSWERS
___ Are ___ And ___ From "The Firm's Suppliers' Suppliers To Its Customers' Customers )i.e.,
Second Tier Suppliers And Customers.) - - Answer --Boundaries are dynamic and extend
Acceptance Sampling - - Answer ---When shipments are received from suppliers, samples are
taken and measured against the quality acceptance standard. Shipment is assumed to have the
same quality
-Sampling is less time-consuming than testing every unit but can result in errors
According to the Six Sigma philosophy, the Six Sigma goal is to have ___ defects per million
measurement opportunities. - - Answer --3.4
All Participants In The Supply Chain ___. - - Answer --Benefit
Applications In Airlines - - Answer --Flight delays, lost luggage, flight attendant courtesy
Applications In Catalog-Order Companies - - Answer --Order accuracy, delivery time, phone
order waiting time
Applications In Grocery Stores - - Answer --Waiting time to check out. frequency of out-of-stock
items, checkout register errors
Applications In Hospitals - - Answer --Timelines and quickness of care, accuracy of lab tests,
speed of admittance, and check outs
Applications In Insurance Companies - - Answer --Billing accuracy, timeliness of claim
processing, response time
Appraisal Costs - - Answer --Evaluating products
ASQ Quality - - Answer --Product characteristics and features that affect customer satisfaction
Batch And Queue - - Answer --It allows companies to better match production to customer
demand, avoid large inventory buildups, and ensure uninterrupted movement of WIP through
the production system
Bill owns Speedy Deliveries and keeps track of customer complaints. For each delivery, there
are two possible complaints: a late delivery and a wrong delivery. Bill tracks the delivery
"defects" and then uses this information to determine his company's Six Sigma quality level.
During the past week, his company made 322 deliveries. His drivers received 8 late delivery
complaints and 4 incorrect delivery complaints. What is Bill's defects per million opportunities
(DPMO)? - - Answer --18,634
Both Lean And Six Sigma Are Focused On ___ ___ Of The ___ - - Answer --Continuous
improvement of the system
C-Chart - - Answer --Measures the proportion of defects in one service or product
