1
OPERATIONS MANAGEMENT EXAM 3 LATEST
QUESTIONS WITH ANSWERS (100% CORRECT
ANSWERS)
Top Quality Management (TQM) Answer: managing the entire organization to excel in all
dimensions important to the customer
two core goals of TQM Answer: good design quality, systems that consistently produce the
design (conformance)
Quality at the source Answer: workers are responsible for ensuring quality as they work
Design Quality Answer: the inherent value of the product in the market place
Conformance quality Answer: the degree to which the product or service design specifications
are met
Cost of Quality Answer: expenses a firm incures to ensure products or servies meet quality
standards
Categories of COQ Answer: prevention (training) , appraisal (inspections), internal (rework,
scrap), external (returns, warranty claims)
ISO standards Answer: focuses on consistency, customer focus, leadership, and continual
improvement
Six Sigma Quality Answer: approach to improve processes by reducing variation, + defects. no
more than 3.4 defects per million
DMAIC Method Answer: Define, Measure, Analyze, Improve, Control
Key concept of DMAIC Answer: managers aim to remove special cause variation and reduce
common cause variation
© 2025 All rights reserved
, 2
Statistical process control Answer: monitoring process output using samples to determine if
the process is in control
Control charts Answer: used to distinguish types of variation and signal when a process is out
of control
x bar Answer: control chart that tracks changes in a process's average (mean) over time to
detect shifts in central tendency
R chart Answer: control chart that tracks changes in process's range (variability) over time to
detect shifts in dispersion
Lean Production Answer: Philosophy focused on eliminating waste and improving flow to
deliver value efficiency
Value added Answer: customer will pay for it, transform the product, and it is done right the
first time
Non value added Answer: activities the customer would not pay for (pure waste)
Essential Non Value Added Answer: required for quality or regulation (inspection)
Toyota Production System (TPS) Answer: a foundational lean system emphasizing waste
elimination and respect for people
7 wastes Answer: transportation, inventory, motion, waiting, over-processing, over-
production, defects
respect for people Answer: view workers as assets, company unions, stable payouts, bonuses,
emphasis on long term employment
Waste in Service Operations Answer: waste caused by uncertainty in service environments
Lean Logic (pull systems) Answer: producing based on actual demand, not forecasts. products
are pulled only when needed, limits overproduction, inventory stays low, address problems
© 2025 All rights reserved
OPERATIONS MANAGEMENT EXAM 3 LATEST
QUESTIONS WITH ANSWERS (100% CORRECT
ANSWERS)
Top Quality Management (TQM) Answer: managing the entire organization to excel in all
dimensions important to the customer
two core goals of TQM Answer: good design quality, systems that consistently produce the
design (conformance)
Quality at the source Answer: workers are responsible for ensuring quality as they work
Design Quality Answer: the inherent value of the product in the market place
Conformance quality Answer: the degree to which the product or service design specifications
are met
Cost of Quality Answer: expenses a firm incures to ensure products or servies meet quality
standards
Categories of COQ Answer: prevention (training) , appraisal (inspections), internal (rework,
scrap), external (returns, warranty claims)
ISO standards Answer: focuses on consistency, customer focus, leadership, and continual
improvement
Six Sigma Quality Answer: approach to improve processes by reducing variation, + defects. no
more than 3.4 defects per million
DMAIC Method Answer: Define, Measure, Analyze, Improve, Control
Key concept of DMAIC Answer: managers aim to remove special cause variation and reduce
common cause variation
© 2025 All rights reserved
, 2
Statistical process control Answer: monitoring process output using samples to determine if
the process is in control
Control charts Answer: used to distinguish types of variation and signal when a process is out
of control
x bar Answer: control chart that tracks changes in a process's average (mean) over time to
detect shifts in central tendency
R chart Answer: control chart that tracks changes in process's range (variability) over time to
detect shifts in dispersion
Lean Production Answer: Philosophy focused on eliminating waste and improving flow to
deliver value efficiency
Value added Answer: customer will pay for it, transform the product, and it is done right the
first time
Non value added Answer: activities the customer would not pay for (pure waste)
Essential Non Value Added Answer: required for quality or regulation (inspection)
Toyota Production System (TPS) Answer: a foundational lean system emphasizing waste
elimination and respect for people
7 wastes Answer: transportation, inventory, motion, waiting, over-processing, over-
production, defects
respect for people Answer: view workers as assets, company unions, stable payouts, bonuses,
emphasis on long term employment
Waste in Service Operations Answer: waste caused by uncertainty in service environments
Lean Logic (pull systems) Answer: producing based on actual demand, not forecasts. products
are pulled only when needed, limits overproduction, inventory stays low, address problems
© 2025 All rights reserved
