CIC AGENCY MANAGEMENT ALL LESSONS
2026 EXAMINATION TEST COMPLETE
QUESTIONS AND ANSWERS GRADED A+
◉ An agency uses its value statement to accomplish several goals.
Answer: 1. Communicate the agency's core principles to shape its
direction and organizational goals
2. Focus on aspirations and behavioral issues that matter most to the
agency's leadership
3. Define the standards of conduct and expectations for all agency
members
4. Communicate these statements orally, written, and electronic
form
◉ Value statement answers the questions. Answer: Who we are?
What we are?
How we do it?
◉ An example of a value statement. Answer: The smith Agency
values helping local businesses succeed
,◉ An agency's vision statement should. Answer: 1. Communicate a
clear picture of what an agency is trying to achieve
2. Identifies characteristics that:
-reflect the long-range goals of the agency's policyholders
-project the view of what the agency aspires to be
-guide the agency's strategic development
◉ An agency's vision statement answers. Answer: Where do we
want to go?
◉ An example of a vision statement. Answer: The vision of the Smith
Agency is to be a fully employee-owned agency that is recognized as
the premier commercial lines agency in the region
◉ An agency's mission statement should. Answer: -provide a clear
statement of an agency's purpose and focus
-Identify characteristics that are broadly stated in terms of service,
income, and profit
-establish clear growth goals serving its key stakeholders, clients,
and employees
,◉ An example of a mission statement. Answer: ABC Agency will
provide quality personal and commercial insurance products to the
clients located within our trade area to help them achieve their
financial security goals
◉ Several considerations that contribute to establishing an agency's
goals. Answer: -Target market niches
-Agency personnel and productivity
-Market territory
-Multiple locations
-Marketing and Sales
◉ Long-Range Planning. Answer: occurs over 3 to 5 years
-establishes purpose, continuity, and direction
-focuses on broad goals that will remain relevant years later
-provides a broad picture of where an agency is headed
◉ Short-Range Planning. Answer: Usually extends over a 12 month
period
-more specific and provides details that fit within the framework of
the long-term plan
, -Involves the production of detailed action plans that organize and
prioritize action steps
-Communicate roles and responsibilities
-offers guidance
-provides an agency's daily/weekly/monthly action agendas
◉ S-M-A-R-T. Answer: Specific - Measurable - Attainable - Realistic -
Timely
◉ An agency's 5 growth stages. Answer: 1. Start-Up
2. Development & Growth
3. Success
4. Expansion
5. Maturity
◉ Start-up companies. Answer: owner or management team handles
everything
-the agency is only beginning to establish its client base, production,
and service is unstable
◉ Development & Growth. Answer: -an increased number of
clients/account
-make efforts to balance revenue and expenses
2026 EXAMINATION TEST COMPLETE
QUESTIONS AND ANSWERS GRADED A+
◉ An agency uses its value statement to accomplish several goals.
Answer: 1. Communicate the agency's core principles to shape its
direction and organizational goals
2. Focus on aspirations and behavioral issues that matter most to the
agency's leadership
3. Define the standards of conduct and expectations for all agency
members
4. Communicate these statements orally, written, and electronic
form
◉ Value statement answers the questions. Answer: Who we are?
What we are?
How we do it?
◉ An example of a value statement. Answer: The smith Agency
values helping local businesses succeed
,◉ An agency's vision statement should. Answer: 1. Communicate a
clear picture of what an agency is trying to achieve
2. Identifies characteristics that:
-reflect the long-range goals of the agency's policyholders
-project the view of what the agency aspires to be
-guide the agency's strategic development
◉ An agency's vision statement answers. Answer: Where do we
want to go?
◉ An example of a vision statement. Answer: The vision of the Smith
Agency is to be a fully employee-owned agency that is recognized as
the premier commercial lines agency in the region
◉ An agency's mission statement should. Answer: -provide a clear
statement of an agency's purpose and focus
-Identify characteristics that are broadly stated in terms of service,
income, and profit
-establish clear growth goals serving its key stakeholders, clients,
and employees
,◉ An example of a mission statement. Answer: ABC Agency will
provide quality personal and commercial insurance products to the
clients located within our trade area to help them achieve their
financial security goals
◉ Several considerations that contribute to establishing an agency's
goals. Answer: -Target market niches
-Agency personnel and productivity
-Market territory
-Multiple locations
-Marketing and Sales
◉ Long-Range Planning. Answer: occurs over 3 to 5 years
-establishes purpose, continuity, and direction
-focuses on broad goals that will remain relevant years later
-provides a broad picture of where an agency is headed
◉ Short-Range Planning. Answer: Usually extends over a 12 month
period
-more specific and provides details that fit within the framework of
the long-term plan
, -Involves the production of detailed action plans that organize and
prioritize action steps
-Communicate roles and responsibilities
-offers guidance
-provides an agency's daily/weekly/monthly action agendas
◉ S-M-A-R-T. Answer: Specific - Measurable - Attainable - Realistic -
Timely
◉ An agency's 5 growth stages. Answer: 1. Start-Up
2. Development & Growth
3. Success
4. Expansion
5. Maturity
◉ Start-up companies. Answer: owner or management team handles
everything
-the agency is only beginning to establish its client base, production,
and service is unstable
◉ Development & Growth. Answer: -an increased number of
clients/account
-make efforts to balance revenue and expenses
