NHA CCMA Exam Practice Test 2 (2026/2027) | Actual Exam-Style Questions with Verified Answers, Correct Solutions, and Detailed Rationales | Achieve 100% Accuracy

NHA CCMA Exam Practice Test 2 (2026/2027) | Actual Exam-Style Questions with Verified Answers, Correct Solutions, and Detailed Rationales | Achieve 100% Accuracy 1. When a procedure requires informed consent, which steps should occur prior to pt signing the form? - ANSWER Provider should include info about alternative procedures before informed consent is obtained from pt 2. Which quadrant is gallbladder located in? - ANSWER Right Upper Quadrant (RUQ) 3. Which info should MA verify at every OV? - ANSWER Allergies 4. What age do kids receive their HPV vaccine? - ANSWER 11-12 years of age 5. A pt informs a ma that he gets headaches when he reads from a computer monitor. The assiatnt should place this information in which of the followeing locations when suing the SOAP approach to organizing medical records - ANSWER Subjective 6. MA is using a butterfly needle set to obtain a blood sample. Which action should MA take? - ANSWER Hold needle by its wings 7. MA is performing a pt interview, it is important that the MA understands the pt's msg so they can relay it accurately to the provider. Which technique is the MA using when they state "I hear that you are saying...." - ANSWER Paraphrasing 8. Which action is within the scope of practice for a MA? - ANSWER Providing first aid procedures 9. MA is billing a patient's third party payer. Which document does this require? - ANSWER An 837P/CMS-1500 form 10. Which statement describes the doctrine of professional discretion? - ANSWER When a pt requests a copy of their medical records, the provider may choose not to disclose all of the pt information 11. Which supplies are required for proper handwashing technique? - ANSWER Paper towels 12. MA has a provider order to draw blood for an 18 month old toddler. Which site should the MA choose for the venipuncture? - ANSWER Superficial dorsal hand veins 13. MA experiences exposure to an infectious disease via human bite, which step should they take first? - ANSWER Immediately flush the exposed area 14. When performing surgical asepsis, which steps should a MA take to prevent contamination of the sterile field? - ANSWER Place all sterile items in the center of the sterile field 15. MA is administering an ID injection for allergy testing. Which action should MA take? - ANSWER Locate te middle portion of the anterior forearm 16. MA is processing a referral for a patient who has less than 6 months to live. Which facility will the MA refer the pt to? - ANSWER Hospice care facility 17. Which part of Medicare covers DME? - ANSWER Part B 18. Overwhelming experiences often cause which condition? - ANSWER Posttraumatic stress disorder (PTSD) 19. MA is preparing to perform capillary puncture from a pt who has poor circulation in their hands. which technique should MA use to increase circulation? - ANSWER Warm the pt's hand 20. MA is collecting forensic specimen at the request of an employer. Which of the following people should sign the documentation for the specimen, according to the chain of custody protocol? - ANSWER All personnel that come in contact with the specimen 21. MA is creating templates for a provider to send electronic RX's. Which is the most commonly included in electronic prescription templates? - ANSWER The medication type 22. MA has acquired a pre auth for a pt's referral to a specialist. Which is the reason that the insurer may deny the claim submitted by the specialist? - ANSWER The specialist provided service after the expiration date of the preauthorization 23. MA is removing sutures from a patient, after setting up sterile field, which action should MA take? - ANSWER Grasp and lift the knot away from the skin 24. In venipuncture, which is the correct order of draw? - ANSWER Green, lavender, gray 25. MA is performing an EKG on pt, which describes the appropriate placement of the electrodes? - ANSWER Tabs downward on the arm 26. Which finger should MA choose for a capillary puncture on an adult? - ANSWER Middle finger 27. Which screening should the MA provide information about to the 45 year old female patient? - ANSWER Mammography screening 28. MA is preparing a patient for urine creatinine test. Over which periods of time should the assistant instruct the patient to collect the specimen? - ANSWER 24 hr 29. Which position should MA place patient when preparing to perform EKG in the office? - ANSWER Supine 30. Which term refers to the process of making sure the balance of a financial account matches the balance on a bank statement? - ANSWER Reconciliation 31. PRN stands for - ANSWER As needed 32. MA is helping provider with colposcopy procedure, which position should the MA place the pt? - ANSWER Lithotomy position 33. Adverse reaction - ANSWER Anaphylaxis 34. Who dictates the operations of physician office clinical laboratories? - ANSWER Centers for Medicare and Medicaid Services (CMS) 35. Which diagnostic statement is appropriate for outpatient setting? - ANSWER Fever of unknown origin 36. A snellen chart measures? - ANSWER Visual acuity 37. When obtaining BP, how high should MA inflate the cuff? - ANSWER Approximately 30 mm Hg above the previously measured radial pulse reading 38. what should PROVIDER do before informed consent is obtained from pt - ANSWER include information about ALTERNATIVE procedures 39. What should a medical assistant do after assisting with a biopsy? - ANSWER Place caps back on needles to reduce the risk of puncturing the sharps container and dispose of a scalpel in a properly labeled, puncture-proof container. 40. What should a patient do prior to gowning for a physical examination to ensure comfort? - ANSWER Have the patient empty their bladder. 41. What condition can cause a pulse oximeter to register an artificially low oxygen saturation? - ANSWER Cold fingers. 42. What type of scheduling involves scheduling three patients at the top of each hour to be seen in the order they arrive? - ANSWER Wave scheduling. 43. Which cell structure provides energy for cells? - ANSWER Mitochondria. 44. What type of advance directive provides information about a person delegated to make health care decisions? - ANSWER Health care proxy. 45. In which position should a patient be placed for a flexible sigmoidoscopy examination? - ANSWER Left lateral position. 46. What should a medical assistant do when collecting health history from a patient with moderate hearing loss? - ANSWER Face the patient and speak clearly. 47. What is the correct order of draw for venipuncture? - ANSWER Lavender, green, gray. 48. Which diagnostic statement is appropriate in an outpatient setting? - ANSWER Suspected strep throat. 49. What information is required on an 837P/CMS-1500 claim form for a burn injury? - ANSWER Current procedural terminology code. 50. How should a medical assistant confirm a patient's identity before venipuncture? - ANSWER Ask the patient to state and spell their full name and provide their date of birth. 51. Which organization dictates the operations of physician office clinical laboratories? - ANSWER Centers for Medicare and Medicaid Services (CMS). 52. When is it necessary for a medical assistant to use personal protective equipment (PPE)? - ANSWER When administering injections. 53. What does the abbreviation PRN stand for? - ANSWER As needed. 54. What should a medical assistant do to increase circulation at a capillary collection site for a patient with poor circulation? - ANSWER Warm the patient's hand. 55. Which screening should a medical assistant provide information about for a 45-year-old female patient during an annual physical? - ANSWER Mammography screening. 56. What direct identifier should a medical assistant verify to protect a patient's PHI when printing an after-visit summary? - ANSWER Mailing address. 57. What aseptic technique uses sound waves to vibrate and cleanse surgical instruments? - ANSWER Ultrasonic sanitization. 58. What is the purpose of utilizing a clinical centrifuge? - ANSWER To separate a specimen into different components. 59. Which of the following is considered an adverse reaction? - ANSWER Anaphylaxis. 60. What is the correct spacing for small amounts of allergen scratched onto the skin during a scratch test? - ANSWER 1 to 1 ½ inches. 61. When should a medical assistant read the diastolic pressure while deflating a blood pressure cuff? - ANSWER When the sound disappears. 62. What legal principle does failing to document a patient's preference for not using blood products fall under? - ANSWER Negligent torts. 63. To which entity should a communicable disease be reported? - ANSWER The specific state's public health department. 64. What is most commonly included in electronic prescription templates? - ANSWER An allergy list. 65. What tort has a medical assistant committed by placing a dropped instrument back on a sterile field? - ANSWER Negligence. 66. What should a medical assistant do when confronted by an angry patient in the reception area? - ANSWER Escort the patient to a more private area. 67. When bandaging a wound with a roller bandage, which technique should a medical assistant use? - ANSWER Wrap the wound from distal to proximal. 68. What does 'nothing by mouth' mean in a medical context? - ANSWER The patient should not eat or drink anything. 69. What does 'as needed' refer to in medical instructions? - ANSWER Medications or treatments administered only when required. 70. What does 'before eating' indicate in medical instructions? - ANSWER A procedure or medication should be done prior to meals. 71. What is the significance of bone density screening for patients? - ANSWER It assesses the risk of osteoporosis and fractures. 72. What is the role of a medical assistant in patient education regarding lung cancer screening? - ANSWER Provide information on the importance and process of screening. 73. What is the importance of verifying a patient's insurance carrier? - ANSWER To ensure proper billing and coverage for services. 74. What is the function of an autoclave in medical settings? - ANSWER To sterilize instruments using high-pressure steam. 75. What is the correct method for wrapping a wound? - ANSWER Wrap the wound from distal to proximal and bandage fingers and toes to prevent further injury. 76. What is the recommended extension of the wound dressing beyond the bandage? - ANSWER Extend the wound dressing 3 to 5 inches beyond the bandage. 77. What should be done before bandaging a wound? - ANSWER Moisten and apply ointment before bandaging. Which cardiac procedure can a medical assistant perform without needing a licensed technician or provider? - ANSWER A Holter monitor application. What is a component of standard precautions in the use of personal protective equipment (PPE)? - ANSWER Masks. What does the term 'reconciliation' refer to in financial contexts? - ANSWER The process of ensuring the balance of a financial account matches the balance on a bank statement. How high should a medical assistant inflate the blood pressure cuff for an accurate reading? - ANSWER To approximately 30 mm Hg above the previously measured radial pulse reading. Who should sign the documentation for a forensic specimen according to chain of custody protocol? - ANSWER All personnel that come in contact with the specimen. What should a medical assistant do if a patient faints after an injection? - ANSWER Place the patient in a supine position. What can prevent a patient from comprehending informed consent? - ANSWER Language barrier. What is a preanalytical error that can affect test results during a venipuncture? - ANSWER Applying the tourniquet 3 inches above the elbow. Which example of patient coaching addresses disease prevention? - ANSWER Providing information on the importance of recommended vaccines. What position should a medical assistant choose when speaking to a hard of hearing patient? - ANSWER Face the patient when speaking. What should a medical assistant instruct a patient to do for hemostasis after a venipuncture? - ANSWER The assistant should instruct the patient to hold pressure on the site with their arm below their heart. Which body systems work together to move hormones throughout the body? - ANSWER Circulatory and endocrine. For a urine creatinine test, over what period should a patient collect the specimen? - ANSWER 24 hr. What is the weight of a patient who is 72 kg converted to pounds? - ANSWER Approximately 158.73 pounds. What can result from the use of outdated codes on a billing claim? - ANSWER Delay of laboratory results, reduction of payer reimbursement, incomplete discharge summary, misfiled progress notes. Which blood pressure reading is considered elevated according to the stages of hypertension? - ANSWER 128/78 mm Hg. What symptoms should a medical assistant recognize as manifestations of gonorrhea? - ANSWER Dysuria, discharge from the penis, and pain in the lower abdomen. What is an example of a root word? - ANSWER Col. What is the first step a medical assistant should take when scheduling a procedure? - ANSWER Verify insurance will cover the procedure. What measurement is taken to determine if a child has microcephaly during a well-child exam? - ANSWER Head circumference. How do you convert a patient's weight from kilograms to pounds? - ANSWER Multiply the number of kilograms by 2.2. When should a medical assistant read the diastolic pressure during a blood pressure check? - ANSWER When the sound disappears. What pulmonary function test measures oxygen saturation by placing a probe on the finger? - ANSWER Pulse oximetry. What should a medical assistant do if they forget to draw a prothrombin time (PT) test after collecting other specimens? - ANSWER Keep the specimens previously collected and draw the PT. When a procedure requires informed consent, which steps should occur prior to pt signing the form? - ANSWER Provider should include info about alternative procedures before informed consent is obtained from pt Which quadrant is gallbladder located in? - ANSWER Right Upper Quadrant (RUQ) Which info should MA verify at every OV? - ANSWER Allergies What age do kids receive their HPV vaccine? - ANSWER 11-12 years of age A pt informs a ma that he gets headaches when he reads from a computer monitor. The assiatnt should place this information in which of the followeing locations when suing the SOAP approach to organizing medical records - ANSWER Subjective MA is using a butterfly needle set to obtain a blood sample. Which action should MA take? - ANSWER Hold needle by its wings MA is performing a pt interview, it is important that the MA understands the pt's msg so they can relay it accurately to the provider. Which technique is the MA using when they state "I hear that you are saying...." - ANSWER Paraphrasing Which action is within the scope of practice for a MA? - ANSWER Providing first aid procedures MA is billing a patient's third party payer. Which document does this require? - ANSWER An 837P/CMS-1500 form Which statement describes the doctrine of professional discretion? - ANSWER When a pt requests a copy of their medical records, the provider may choose not to disclose all of the pt information Which supplies are required for proper handwashing technique? - ANSWER Paper towels MA has a provider order to draw blood for an 18 month old toddler. Which site should the MA choose for the venipuncture? - ANSWER Superficial dorsal hand veins MA experiences exposure to an infectious disease via human bite, which step should they take first? - ANSWER Immediately flush the exposed area When performing surgical asepsis, which steps should a MA take to prevent contamination of the sterile field? - ANSWER Place all sterile items in the center of the sterile field MA is administering an ID injection for allergy testing. Which action should MA take? - ANSWER Locate te middle portion of the anterior forearm MA is processing a referral for a patient who has less than 6 months to live. Which facility will the MA refer the pt to? - ANSWER Hospice care facility Which part of Medicare covers DME? - ANSWER Part B Overwhelming experiences often cause which condition? - ANSWER Posttraumatic stress disorder (PTSD) MA is preparing a pt to have a mole excised. Which action should MA take? - ANSWER Cleanse site with surgical soap and an antiseptic A MA is cleaning countertops and other surfaces after a surgical procedure in a provider's office. Which of the following disinfectants should the assistant use for this purpose? - ANSWER A 1:10 bleach and water solution Which of the following defines the process of sterilization? - ANSWER Killing all pathogenic organisms and spores Which coaching recommendation should MA provide when educating a pt and their family on reducing the spread of infection? - ANSWER Routinely wash hands before and after meals Which action should MA take when dealing with an angry patient? - ANSWER Allow the pt to talk through their anger Which is a positive nonverbal behaviour? - ANSWER Leaning towards the patient Which of the following should the MA verify with the pt prior to the pt receiving a rx for their acute ear infection? - ANSWER Medication allergies Which type of artifact does the tracing above contain? - ANSWER Wandering baseline Which of the following stages by the Kubler-Ross grieving process indicates that the pt may attempt to give something up to gain more time? - ANSWER Bargaining stage Which of the following actions will ensure accurate reimbursement of a claim? - ANSWER Reporting codes that are supposed by the encounter documentation A pt reports feeling depressed due to recent loss of their partner, which of the 5 stages of grief does depression present itself? - ANSWER Fourth stage Which conditions require pt's to avoid gluten? - ANSWER Celiac disease Which formula is used to convert a pt's weight from KG to Lbs? - ANSWER Multiply the number of KG by 2.2 MA has BP cuff inflated and partially opens the valve to deflate as they listen with a stethoscope. When should you read the diastolic pressure? - ANSWER When the sound disappears Which of the following pulmonary function tests involves measuring oxygen saturation of a patient's blood by placing a probe on their finger? - ANSWER Pulse oximetry A MA has orders to collect blood cultures, a CBC, a prothrombin time, and iron panel. They forget to draw for the PT. Which action should MA take? - ANSWER Keep the specimens previously collected and draw the PT In addition to receiving a paper copy of their rx, a pt has requested that the rx be called in to their pharmacy. After calling the pharmacy, which action should MA take to complete this request? - ANSWER Provide the patient with a copy of the RX with "COPY ONLY" written on it Which of the following aids in gathering additional details from the pt regarding their CC? - ANSWER Asking open ended questions Which is used to collect a specimen during a Pap test? - ANSWER Cervical spatula Which of the following is a component of med term used to ensure the ease of pronounciation? - ANSWER Combining vowel MA is cleaning exam room after assisting provider with a biopsy. Which action should the MA take? - ANSWER Dispose of a scalpel in a properly labeled, puncture-proof container Which of the following tasks should a MA have a patient complete prior to gowning for a PE to ensure that the pt is more comfortable and to make examination easier for the provider? - ANSWER Have the pt empty their bladder A pulse oximeter can register an artificially low oxygen saturation measurement for a pt with which of the following conditions? - ANSWER Cold fingers A provider wants to ensure that late pt's do not impact the appt schedule in a negative way so they request that 3 pt's be scheduled at the top of each hour to be seen in the order in which they arrive. Which types of scheduling does this describe? - ANSWER Wave scheduling MA is replacing a sharps container in an exam room and receives a small laceration on their arm from the plastic lid. Which types of documentation should the MA complete as a result of this incident? - ANSWER Incident report MA is speaking with a pt about their social history and the MA notices the pt is fidgeting and appears anxious. Which of the following non verbal communication style is the pt exhibiting? - ANSWER Passive communication Which cell structure provides energy for cells? - ANSWER Mitochondria When assisting a pt from a different culture, which of the following should the MA do to help the pt feel more comfortable in the medical office setting? - ANSWER Try to understand their beliefs about disease A pt.'s ability to walk, groom themselves, bathe and eat is evaluated by which of the following screenings? - ANSWER Functional status screening MA is processing blood samples obtained for a DNA analysis and paternity testing? Which information must they include on the document in order to maintain chain of custody? - ANSWER Initials of the person transporting the specimen MA is working with a patient who has a cognitive impairment that causes them to display short term memory loss. In which of the following ways should the MA adapt to this barrier? - ANSWER Provide easy to read handouts Which of the following forms of health information exchange (HIE) does the Office of the National Coordinator for Health Information Technology (ONC) promote in order to provide pt's with the ability to control the use of their health information - ANSWER Consumer--mediated exchange Which of the following types of advance directives provide information about the person that a pt delegated to make health care decisions on their behalf if they are unable to do so? - ANSWER health care proxy 24 year old pt has BMI of 30.5 based on their ht and wt. Which describes their BMI weight status category? - ANSWER Obese class I A MA is helping a provider who is caring for a pt with a laceration. Which of the following should the MA recognize is the first step of first aid administration in this situation? - ANSWER Ensure bleeding of the laceration is under control Which of the following is the normal setting for the standardization mark on an EKG? - ANSWER 10 mm/mV MA is preparing a pt for flexible sigmoidoscopy exam. Which position should the MA place the patient? - ANSWER Left lateral position A patient's insurance company calls the office to obtain additional info regarding a recently submitted claim. WHich regulation allows the office to release this info to an insurance company without written authorization? - ANSWER HIPAA privacy rule What is the correct placement for lead V4 - ANSWER Fifth intercostal space at the midclavicular line Which fire extinguisher should be used on flammable liquids? - ANSWER Class B MA is collecting a health history from a pt who exhibits moderate hearing loss, which action should MA take? - ANSWER MA should face the pt and speak clearly MA is performing drug test on a patient. The temp of the urine sample should be within which range? - ANSWER 90-100 degrees F What is the purpose of utilizing a clinical centrifuge? - ANSWER To separate the specimen into different components Which aseptic technique involves using sound waves to vibrate and cleanse surgical instruments - ANSWER Ultrasonic sanitization MA is preparing exam room for a pt's general PE, which instrument should be available to the provider for the exam? - ANSWER Otoscope Which of the following do team members take into consideration within a patient-centered medical home (PCMH)? - ANSWER Respecting a pt's culture with their health care needs MA is performing a scratch allergy test on a pt's back. What distance describes the correct spacing for the small amounts of allergen scratched onto the skin? - ANSWER 1.5 to 2 inches Which can prevent a pt from comprehending an informed consent? - ANSWER Language barrier Which element is a component of the standard precautions use of PPE? - ANSWER Masks A MA in an outpatient facility is preparing a pt for a venipuncture. Which of the following actions should the assistant take to confirm the pt's identity? - ANSWER Ask the pt to state and spell their full name and provide their DOB MA is weighing a pt that is 72 kg. What is the pt's weight in pounds? - ANSWER 158.4 lbs When performing routine follow up calls to pt's, which action should MA take to first notify the provider if the patient provides an unsatisfactory progress report? - ANSWER Notify the provider immediately Which of the following is a safeguard for all health care employees and patients who may be at risk of exposure to potentially infectious materials? - ANSWER Standard precautions Which is a CLIA waived lab test? - ANSWER Human chorionic gonadotropin (hCG) test MA is providing instructions to a pt who is hard of hearing. Which position should the MA choose when speaking to the pt? - ANSWER Face the patient when speaking Which of the following should a MA do to assist with homeostasis following completion of a venipuncture procedure? - ANSWER MA should tell the pt to hold pressure on the site and elevate their arm Hand sanitizer should contain what percentage of alcohol? - ANSWER 60% alcohol MA is talking with a pt experiencing home displacement following a hurricane. Which resource should the MA refer the pt to? - ANSWER American Red Cross Which of the following is defined by 9 calories per gram? - ANSWER The number of calories from fat Which is an example of patient coaching that addresses disease prevention? - ANSWER Providing info on the importance of recommended vaccines When taking a pt's BP, which of the following is the highest pressure level that occurs, as indicated by the first sound heard? - ANSWER Systolic pressure Which processes provides the ability to send prescriptions electronically? - ANSWER E-prescribing MA administers an injection and the patient faints. What action should MA take? - ANSWER Place the pt in a supine position An angry pt confronts a MA in the reception area. Which action should the MA take? - ANSWER Escort the pt to a more private area Which vaccine should pt's receive after 7 years of age? - ANSWER Tetanus, diphtheria, and pertussis (Tdap) MA receives denial of payment for a pt's cholecystectomy. The reason states "preauthorization required". If the provider deems this procedure emergent, which action does MA take next? - ANSWER Submit appeal for the denied claim When taking rectal temp from an infant, how far should MA insert the probe? - ANSWER 1/2 inch into the rectum MA calls a pt from the waiting area to obtain a specimen. Which action should MA do first? - ANSWER Identify the pt Pt arrives at the office with a laceration and provider determines the pt will need sutures. Which supplies should the MA hand to the provider? - ANSWER Needle holder with suture attached MA has just completed a blood draw, which information should they record on the labels of the venipuncture tubes prior to transport? - ANSWER Initials of collector and the time collected MA is examining pt who has a third-degree burn on their hands. Which is a first aid procedure a MA can perform? - ANSWER Separate the pt's burned fingers MA is sorting mail and is not sure where a particular piece of mail should go. What steps should MA take next? - ANSWER Ask the office manager or provider how to distribute the item Which of the following cardiac procedures is within a MA's scope of practice and does not require a licensed tech or provider to assist with or perform the procedure? - ANSWER A holter monitor application Which statement describes the purpose of the right route as a part of the rights of medication administration? - ANSWER Administering medication using the physical technique identified by the providers written order MA is scheduling a procedure at a local facility for a pt. Which steps should MA take first? - ANSWER Verify insurance will cover the procedure Prior to running an EKG tracing, which of the following is the final step a medical assistant should take to ensure the tracing will be clear with a horizontal baseline? - ANSWER Double check the electrodes' attachment Which is a root word? - ANSWER Col A patient is having an EKG performed and is experiencing dyspnea. Which position should the MA place the pt? - ANSWER Fowler's position Which instrument is appropriate for removing stitches? - ANSWER Suture scissors Which measurements would a MA take during a routine well child exam when determining if the child has microcephaly? - ANSWER Head circumference MA is reviewing the medical hx of a pt who regularly comes into contact with coal and wood dust. The MA should recognize that this pt is at increased risk for developing which disorder? - ANSWER Emphysema During which activity is it necessary for a MA to use PPE? - ANSWER Administering injections As the body processes medications, which term best represents absorption, distribution, metabolism and excretion? - ANSWER Pharmacokinetics MA is preparing to print an after-visit summary for a patient. Which direct identifiers should the MA verify to protect the pt's protected health information (PHI)? - ANSWER Mailing address Which letter formats uses indented paragraphs? - ANSWER Semi-block letter Which terms should MA use to tell a provider that a pt is having discomfort and difficulty breathing? - ANSWER Dyspnea MA is preparing to administer buccal medication to a pt. The MA should instruct the pt to place the medication in which of the following places? - ANSWER Between the cheek and gums Which of the following fasting blood sugar lab results should the MA recognize as abnormal? - ANSWER 101 mg/dL for a nondiabetic MA is preparing an 837P/CMS-1500 claim form for a pt treated for a burn injury. Which of the following information is required? - ANSWER Current procedural terminology code (CPT) According to OSHA guidelines for proper waste disposal, which of the following should a MA dispose of in a regular waste container? - ANSWER Empty urine container MA is collecting data from a patient who is experiencing heatstroke. Which manifestations should the MA expect to find? - ANSWER Hot skin Which of the following sections of the clinical medical record includes a collection of the pt's subjective data obtained by a MA during the clinical intake process? - ANSWER Health history Which of the following instructions should a MA give a patient when administering an enteric-coated tablet? - ANSWER "swallow the tablet whole with a glass of water" Which cell structure is instrumental in helping the body mobilize and secrete mucus from respiratory tract? - ANSWER Cilia A pt comes to the clinic with dysuria, discharge from penis, and pain in lower abdomen. These are manifestations of which disorder? - ANSWER Gonorrhea Which can result from the use of outdated or incorrect codes on a billing claim? - ANSWER Reduction of payer reimbursement Which community resource should be given to a pt who's partner bent their arm backwards until it broke? - ANSWER Domestic violence shelter Which medication is available in sublingual form? - ANSWER Nitroglycerin A pt has been diagnosed with a communicable disease. Which is true regarding reporting of the disease? - ANSWER The disease is reported directly to the specific state's public health department Which term means the absence of infection or infectious material? - ANSWER Asepsis In which position should a MA place an 18 month old when administering ear drops to the right ear? - ANSWER Right ear facing up with the earlobe pulled down and back and adolescent is covered by two insurance policies under her divorced parents who have birthdays in May and August and have joint custody. which policy is the primary policy for the adolescent? - ANSWER The policy of the parent who has the earliest birth month According to the stages of hypertension, which BP reading is considered to be in the elevated stage? - ANSWER 128/78 Which techniques should a MA use when bandaging a wound with a roller bandage? - ANSWER Wrap the wound from distal to proximal MA fails to document a pt's preference for not using any blood products during their procedure. The error falls under which legal principle? - ANSWER Negligent tort MA is performing a venipuncture, which is a preanalytical error that can affect the test results? - ANSWER Adjusting the order of draw Which aseptic technique can be achieved using dry heat, moist heat, ultraviolet light, gas, chemicals or ionizing radiation? - ANSWER Sterilization MA needs to draw a blood glucose level on a patient, which tube should you use? - ANSWER Gray top tube MA drops an instrument on the floor while setting up a sterile tray for a procedure/ They pick up the instrument and place it back on the sterile field. A few days later the pt calls the office concerned that the area is infection. Which tort has MA committed? - ANSWER Negligence Which of the following is a MA required to document in the EHR when administering immunizations to a pt? - ANSWER Lot number MA is talking with a pt who sustained a foot fracture in a fall, they report managing most tasks at home well, but they have difficulty navigating with their crutches and currently homebound. Which resources should MA refer the pt to? - ANSWER Meals on Wheels MA is preparing hemostats for sterilization for an invasive procedure. Which technique should MA use? - ANSWER Autoclave Which body systems work together to move hormones throughout the body? - ANSWER Circulatory and endocrine MA is preparing to perform capillary puncture from a pt who has poor circulation in their hands. which technique should MA use to increase circulation? - ANSWER Warm the pt's hand MA is collecting forensic specimen at the request of an employer. Which of the following people should sign the documentation for the specimen, according to the chain of custody protocol? - ANSWER All personnel that come in contact with the specimen MA is creating templates for a provider to send electronic RX's. Which is the most commonly included in electronic prescription templates? - ANSWER The medication type MA has acquired a pre auth for a pt's referral to a specialist. Which is the reason that the insurer may deny the claim submitted by the specialist? - ANSWER The specialist provided service after the expiration date of the preauthorization MA is removing sutures from a patient, after setting up sterile field, which action should MA take? - ANSWER Grasp and lift the knot away from the skin In venipuncture, which is the correct order of draw? - ANSWER Green, lavender, gray MA is performing an EKG on pt, which describes the appropriate placement of the electrodes? - ANSWER Tabs downward on the arm Which finger should MA choose for a capillary puncture on an adult? - ANSWER Middle finger Which screening should the MA provide information about to the 45 year old female patient? - ANSWER Mammography screening MA is preparing a patient for urine creatinine test. Over which periods of time should the assistant instruct the patient to collect the specimen? - ANSWER 24 hr Which position should MA place patient when preparing to perform EKG in the office? - ANSWER Supine Which term refers to the process of making sure the balance of a financial account matches the balance on a bank statement? - ANSWER Reconciliation PRN stands for - ANSWER As needed MA is helping provider with colposcopy procedure, which position should the MA place the pt? - ANSWER Lithotomy position Adverse reaction - ANSWER Anaphylaxis Who dictates the operations of physician office clinical laboratories? - ANSWER Centers for Medicare and Medicaid Services (CMS) Which diagnostic statement is appropriate for outpatient setting? - ANSWER Fever of unknown origin A snellen chart measures? - ANSWER Visual acuity When obtaining BP, how high should MA inflate the cuff? - ANSWER Approximately 30 mm Hg above the previously measured radial pulse reading What should a medical assistant provide to a patient after calling in a prescription to the pharmacy? - ANSWER Provide the patient with a copy of the prescription with 'Copy only' written on it. What method aids in gathering additional details from a patient regarding their chief complaint? - ANSWER Asking open-ended questions. What is a first aid procedure for a patient with a third-degree burn? - ANSWER Remove burned clothing stuck to the patient's skin. Which insurance policy is primary for an adolescent covered by two policies from divorced parents? - ANSWER The policy of the parent who has the earliest birth month. What information should be recorded on venipuncture tube labels prior to transport? - ANSWER Initials of collector and the time collected. Which vaccination should newborn patients receive at birth? - ANSWER Hepatitis B. What must a medical assistant document in the EHR when administering immunizations? - ANSWER Lot number. What disinfectant should be used for cleaning surfaces after a surgical procedure? - ANSWER A 1:10 bleach and water solution. What is the appropriate instrument for removing stitches? - ANSWER Suture scissors. Which instrument should be available for a general physical examination? - ANSWER Otoscope. Which tube should be used to draw a blood glucose level? - ANSWER Gray top tube. What describes the appropriate placement of electrodes during an EKG? - ANSWER Tabs downward on the arm. What is a reason for an insurer to deny a claim submitted by a specialist? - ANSWER The preauthorization does not include the specialty provider's National Provider Identifier (NPI). What should a medical assistant do first when calling a patient to obtain a specimen? - ANSWER Identify the patient. What is the final step before running an EKG tracing to ensure a clear baseline? - ANSWER Remove artifacts. stomach is in which quadrant - ANSWER LUQ descending colon is in which quadrant - ANSWER LLQ The appendix is in which quadrant? - ANSWER RLQ gallbladder is in what quadrant - ANSWER RUQ age to recieve HPV - ANSWER 11-12 clarification - ANSWER cma asks PT to REPEAT in different way paraphrasing - ANSWER cma tells pt what they think pt is saying reflection - ANSWER cma demonstrates they understand pt's thoughts and feelings summarazing - ANSWER CMA REPEATS info to pt helps pt isolate relevant info billing a 3rd party payer needs what forms - ANSWER 837P/CMS-1500 professional discretion - ANSWER provider will use professional judgment when giving patient info about mental or emotional conditions if they believe INFO may HARM PT drawing site for a 18mth old - ANSWER superficial dorsal hand veins patient exhibiting passive communication will - ANSWER fidget and appear anxious pt exhibiting passive-agressive communication will - ANSWER appear warm and friendly pt exhibiting manipulative communication will - ANSWER use high-pitched voice pt exhibinting assertive communication will - ANSWER use fast gestures adaptive equipment is useful for - ANSWER pt's with a psychomotor impairment what forms of HIE health information exchange does the Office of the National Coordinator for Health Information Techcnology (ONC) promote in order to provide patients the ability to control the use of their health info - ANSWER consumer-mediated exchange query-based exchange - ANSWER form of HIE that supports provider's ability to find or request info from other health care providers directed exchanged - ANSWER form of HIE that supports provider's ability to send and recieve info securly using electronic means normal setting for the standardization mark on an EKG - ANSWER 5mm/mV the health information technology for economic and clinical health act protects - ANSWER privacy and security of electronic transmission of health information HIPPA Privacy Rule - ANSWER allows the office to release additional information about claims WITHOUT written authorization to an insurance company HIPPA Security Rule - ANSWER national standard for safeguarding electronic protected health info fire extiguishers class A - ANSWER ordinary combustible materials fire extiguishers class B - ANSWER flammable liquids fire extiguishers class C - ANSWER electrical fires fire extiguishers class D - ANSWER combusitble METALS whenever patient provides an unsatisfactory progress report in a follow-up call, what should the assitant do? - ANSWER notify the provider immediately what is hemostasis - ANSWER stopping of bleeding what should the assistant do to assist with hemostasis following a venipuncture - ANSWER instruct patient to hold pressure on the site and ELEVATE arm DO NOT BEND Department of Health and Human Services (HHS) - ANSWER provides essential services, including care for low income families, programs for older adults, and child services American Red Cross - ANSWER provides crucial disaster response services; also coordinates mental health resources for survivors of disasters what is defined by 9 calories per gram - ANSWER energy from fat can be deterined by multipying the number of calories of fat by 9 energy from carbohydrates is determined by multipying... - ANSWER the number of calories of carbs by 4 when should pts recieve first dose of Tdap - ANSWER 7 years old first dose of hepatitis B age for vacc - ANSWER at birth first dose of varicella age - ANSWER 12mths first dose of measles, mumpts adn rubella - ANSWER 12mths how far should rectal thermometer be inserted in an infant - ANSWER no more than 1/2 inc holter monitor - ANSWER system for recording cardiac activity for 24hr or longer; within cma scope of practice emphysema - ANSWER cancer of lungs; caused by damaged alveoli in lungs; contact w coal and wood dust mesothelioma - ANSWER inhaling absetos can cause cancerous tumors of lung carcinoma of larynx - ANSWER cancer linked to alcohol and tobacco consumption full block letter - ANSWER all elements are left-justified modified block letter - ANSWER body and inside address are left-justified date,closing, and signature are centered semi-block letter - ANSWER start of each paragraph is indented simplifed letter - ANSWER all elements are left jsutifed except for senders info Sx of appendicitis - ANSWER abdominal pain, fever, nausea, vomiting, rigid abdomen Sx of gonorrhea - ANSWER dysuria,discharge from penis, pain in lower abdomen Sx of irritable bowel syndrome - ANSWER changes in bowel habits, increancesd flatulence, rectal mucus discharge Sx of inguinal hernia - ANSWER bulge or lump in groin or scrotum nitroglycerin - ANSWER vasodialator available in sublingual tablet and spray 3 years old and under administration of meds into ear - ANSWER down and back 3 year up ear med administrating - ANSWER up and back hemostats - ANSWER sissor-esc instrument used to hold blood vesssels together while being sutured clean in AUTOCLAVE what is commonly included in electronic prescription templates - ANSWER medication choice and dosage CMS (centers for medicare and medicaid services) - ANSWER regulates laboratory testing through the Clinical Laboratory Improvement Amendments National Institutes of Health - ANSWER part of us department of health and human services and the largest biomedical research agency in the world American Medical Technologist - ANSWER professional organization that provides credential oportunities for medical assistants uncertain diagnostic terms are NOT used in - ANSWER outpatient environments what diagnostic statement is appropriate in the outpatient setting - ANSWER coding s&s is acceptable when a definitive diagnosis has not been determined Hand sanitizer should contain what percentage of alcohol? - ANSWER 60% alcohol MA is talking with a pt experiencing home displacement following a hurricane. Which resource should the MA refer the pt to? - ANSWER American Red Cross Which of the following is defined by 9 calories per gram? - ANSWER The number of calories from fat Which is an example of patient coaching that addresses disease prevention? - ANSWER Providing info on the importance of recommended vaccines When taking a pt's BP, which of the following is the highest pressure level that occurs, as indicated by the first sound heard? - ANSWER Systolic pressure Which processes provides the ability to send prescriptions electronically? - ANSWER E-prescribing MA administers an injection and the patient faints. What action should MA take? - ANSWER Place the pt in a supine position An angry pt confronts a MA in the reception area. Which action should the MA take? - ANSWER Escort the pt to a more private area Which vaccine should pt's receive after 7 years of age? - ANSWER Tetanus, diphtheria, and pertussis (Tdap) MA receives denial of payment for a pt's cholecystectomy. The reason states "preauthorization required". If the provider deems this procedure emergent, which action does MA take next? - ANSWER Submit appeal for the denied claim When taking rectal temp from an infant, how far should MA insert the probe? - ANSWER 1/2 inch into the rectum MA calls a pt from the waiting area to obtain a specimen. Which action should MA do first? - ANSWER Identify the pt Pt arrives at the office with a laceration and provider determines the pt will need sutures. Which supplies should the MA hand to the provider? - ANSWER Needle holder with suture attached MA has just completed a blood draw, which information should they record on the labels of the venipuncture tubes prior to transport? - ANSWER Initials of collector and the time collected MA is examining pt who has a third-degree burn on their hands. Which is a first aid procedure a MA can perform? - ANSWER Separate the pt's burned fingers MA is sorting mail and is not sure where a particular piece of mail should go. What steps should MA take next? - ANSWER Ask the office manager or provider how to distribute the item Which of the following cardiac procedures is within a MA's scope of practice and does not require a licensed tech or provider to assist with or perform the procedure? - ANSWER A holter monitor application Which statement describes the purpose of the right route as a part of the rights of medication administration? - ANSWER Administering medication using the physical technique identified by the providers written order MA is scheduling a procedure at a local facility for a pt. Which steps should MA take first? - ANSWER Verify insurance will cover the procedure Prior to running an EKG tracing, which of the following is the final step a medical assistant should take to ensure the tracing will be clear with a horizontal baseline? - ANSWER Double check the electrodes' attachment Which is a root word? - ANSWER Col A patient is having an EKG performed and is experiencing dyspnea. Which position should the MA place the pt? - ANSWER Fowler's position Which instrument is appropriate for removing stitches? - ANSWER Suture scissors Which measurements would a MA take during a routine well child exam when determining if the child has microcephaly? - ANSWER Head circumference MA is reviewing the medical hx of a pt who regularly comes into contact with coal and wood dust. The MA should recognize that this pt is at increased risk for developing which disorder? - ANSWER Emphysema During which activity is it necessary for a MA to use PPE? - ANSWER Administering injections As the body processes medications, which term best represents absorption, distribution, metabolism and excretion? - ANSWER Pharmacokinetics MA is preparing to print an after-visit summary for a patient. Which direct identifiers should the MA verify to protect the pt's protected health information (PHI)? - ANSWER Mailing address Which letter formats uses indented paragraphs? - ANSWER Semi-block letter Which terms should MA use to tell a provider that a pt is having discomfort and difficulty breathing? - ANSWER Dyspnea MA is preparing to administer buccal medication to a pt. The MA should instruct the pt to place the medication in which of the following places? - ANSWER Between the cheek and gums Which of the following fasting blood sugar lab results should the MA recognize as abnormal? - ANSWER 101 mg/dL for a nondiabetic MA is preparing an 837P/CMS-1500 claim form for a pt treated for a burn injury. Which of the following information is required? - ANSWER Current procedural terminology code (CPT) According to OSHA guidelines for proper waste disposal, which of the following should a MA dispose of in a regular waste container? - ANSWER Empty urine container MA is collecting data from a patient who is experiencing heatstroke. Which manifestations should the MA expect to find? - ANSWER Hot skin Which of the following sections of the clinical medical record includes a collection of the pt's subjective data obtained by a MA during the clinical intake process? - ANSWER Health history Which of the following instructions should a MA give a patient when administering an enteric-coated tablet? - ANSWER "swallow the tablet whole with a glass of water" Which cell structure is instrumental in helping the body mobilize and secrete mucus from respiratory tract? - ANSWER Cilia A pt comes to the clinic with dysuria, discharge from penis, and pain in lower abdomen. These are manifestations of which disorder? - ANSWER Gonorrhea Which can result from the use of outdated or incorrect codes on a billing claim? - ANSWER Reduction of payer reimbursement Which community resource should be given to a pt who's partner bent their arm backwards until it broke? - ANSWER Domestic violence shelter Which medication is available in sublingual form? - ANSWER Nitroglycerin A pt has been diagnosed with a communicable disease. Which is true regarding reporting of the disease? - ANSWER The disease is reported directly to the specific state's public health department Which term means the absence of infection or infectious material? - ANSWER Asepsis In which position should a MA place an 18 month old when administering ear drops to the right ear? - ANSWER Right ear facing up with the earlobe pulled down and back and adolescent is covered by two insurance policies under her divorced parents who have birthdays in May and August and have joint custody. which policy is the primary policy for the adolescent? - ANSWER The policy of the parent who has the earliest birth month According to the stages of hypertension, which BP reading is considered to be in the elevated stage? - ANSWER 128/78 Which techniques should a MA use when bandaging a wound with a roller bandage? - ANSWER Wrap the wound from distal to proximal MA fails to document a pt's preference for not using any blood products during their procedure. The error falls under which legal principle? - ANSWER Negligent tort MA is performing a venipuncture, which is a preanalytical error that can affect the test results? - ANSWER Adjusting the order of draw Which aseptic technique can be achieved using dry heat, moist heat, ultraviolet light, gas, chemicals or ionizing radiation? - ANSWER Sterilization MA needs to draw a blood glucose level on a patient, which tube should you use? - ANSWER Gray top tube MA drops an instrument on the floor while setting up a sterile tray for a procedure/ They pick up the instrument and place it back on the sterile field. A few days later the pt calls the office concerned that the area is infection. Which tort has MA committed? - ANSWER Negligence Which of the following is a MA required to document in the EHR when administering immunizations to a pt? - ANSWER Lot number MA is talking with a pt who sustained a foot fracture in a fall, they report managing most tasks at home well, but they have difficulty navigating with their crutches and currently homebound. Which resources should MA refer the pt to? - ANSWER Meals on Wheels MA is preparing hemostats for sterilization for an invasive procedure. Which technique should MA use? - ANSWER Autoclave Which body systems work together to move hormones throughout the body? - ANSWER Circulatory and endocrine MA is preparing a pt to have a mole excised. Which action should MA take? - ANSWER Cleanse site with surgical soap and an antiseptic A MA is cleaning countertops and other surfaces after a surgical procedure in a provider's office. Which of the following disinfectants should the assistant use for this purpose? - ANSWER A 1:10 bleach and water solution Which of the following defines the process of sterilization? - ANSWER Killing all pathogenic organisms and spores Which coaching recommendation should MA provide when educating a pt and their family on reducing the spread of infection? - ANSWER Routinely wash hands before and after meals Which action should MA take when dealing with an angry patient? - ANSWER Allow the pt to talk through their anger Which is a positive nonverbal behaviour? - ANSWER Leaning towards the patient Which of the following should the MA verify with the pt prior to the pt receiving a rx for their acute ear infection? - ANSWER Medication allergies Which type of artifact does the tracing above contain? - ANSWER Wandering baseline Which of the following stages by the Kubler-Ross grieving process indicates that the pt may attempt to give something up to gain more time? - ANSWER Bargaining stage Which of the following actions will ensure accurate reimbursement of a claim? - ANSWER Reporting codes that are supposed by the encounter documentation A pt reports feeling depressed due to recent loss of their partner, which of the 5 stages of grief does depression present itself? - ANSWER Fourth stage Which conditions require pt's to avoid gluten? - ANSWER Celiac disease Which formula is used to convert a pt's weight from KG to Lbs? - ANSWER Multiply the number of KG by 2.2 MA has BP cuff inflated and partially opens the valve to deflate as they listen with a stethoscope. When should you read the diastolic pressure? - ANSWER When the sound disappears Which of the following pulmonary function tests involves measuring oxygen saturation of a patient's blood by placing a probe on their finger? - ANSWER Pulse oximetry A MA has orders to collect blood cultures, a CBC, a prothrombin time, and iron panel. They forget to draw for the PT. Which action should MA take? - ANSWER Keep the specimens previously collected and draw the PT In addition to receiving a paper copy of their rx, a pt has requested that the rx be called in to their pharmacy. After calling the pharmacy, which action should MA take to complete this request? - ANSWER Provide the patient with a copy of the RX with "COPY ONLY" written on it Which of the following aids in gathering additional details from the pt regarding their CC? - ANSWER Asking open ended questions Which is used to collect a specimen during a Pap test? - ANSWER Cervical spatula Which of the following is a component of med term used to ensure the ease of pronounciation? - ANSWER Combining vowel MA is cleaning exam room after assisting provider with a biopsy. Which action should the MA take? - ANSWER Dispose of a scalpel in a properly labeled, puncture-proof container Which of the following tasks should a MA have a patient complete prior to gowning for a PE to ensure that the pt is more comfortable and to make examination easier for the provider? - ANSWER Have the pt empty their bladder A pulse oximeter can register an artificially low oxygen saturation measurement for a pt with which of the following conditions? - ANSWER Cold fingers A provider wants to ensure that late pt's do not impact the appt schedule in a negative way so they request that 3 pt's be scheduled at the top of each hour to be seen in the order in which they arrive. Which types of scheduling does this describe? - ANSWER Wave scheduling MA is replacing a sharps container in an exam room and receives a small laceration on their arm from the plastic lid. Which types of documentation should the MA complete as a result of this incident? - ANSWER Incident report MA is speaking with a pt about their social history and the MA notices the pt is fidgeting and appears anxious. Which of the following non verbal communication style is the pt exhibiting? - ANSWER Passive communication Which cell structure provides energy for cells? - ANSWER Mitochondria When assisting a pt from a different culture, which of the following should the MA do to help the pt feel more comfortable in the medical office setting? - ANSWER Try to understand their beliefs about disease A pt.'s ability to walk, groom themselves, bathe and eat is evaluated by which of the following screenings? - ANSWER Functional status screening MA is processing blood samples obtained for a DNA analysis and paternity testing? Which information must they include on the document in order to maintain chain of custody? - ANSWER Initials of the person transporting the specimen MA is working with a patient who has a cognitive impairment that causes them to display short term memory loss. In which of the following ways should the MA adapt to this barrier? - ANSWER Provide easy to read handouts Which of the following forms of health information exchange (HIE) does the Office of the National Coordinator for Health Information Technology (ONC) promote in order to provide pt's with the ability to control the use of their health information - ANSWER Consumer--mediated exchange Which of the following types of advance directives provide information about the person that a pt delegated to make health care decisions on their behalf if they are unable to do so? - ANSWER health care proxy 24 year old pt has BMI of 30.5 based on their ht and wt. Which describes their BMI weight status category? - ANSWER Obese class I A MA is helping a provider who is caring for a pt with a laceration. Which of the following should the MA recognize is the first step of first aid administration in this situation? - ANSWER Ensure bleeding of the laceration is under control Which of the following is the normal setting for the standardization mark on an EKG? - ANSWER 10 mm/mV MA is preparing a pt for flexible sigmoidoscopy exam. Which position should the MA place the patient? - ANSWER Left lateral position A patient's insurance company calls the office to obtain additional info regarding a recently submitted claim. WHich regulation allows the office to release this info to an insurance company without written authorization? - ANSWER HIPAA privacy rule What is the correct placement for lead V4 - ANSWER Fifth intercostal space at the midclavicular line Which fire extinguisher should be used on flammable liquids? - ANSWER Class B MA is collecting a health history from a pt who exhibits moderate hearing loss, which action should MA take? - ANSWER MA should face the pt and speak clearly MA is performing drug test on a patient. The temp of the urine sample should be within which range? - ANSWER 90-100 degrees F What is the purpose of utilizing a clinical centrifuge? - ANSWER To separate the specimen into different components Which aseptic technique involves using sound waves to vibrate and cleanse surgical instruments - ANSWER Ultrasonic sanitization MA is preparing exam room for a pt's general PE, which instrument should be available to the provider for the exam? - ANSWER Otoscope Which of the following do team members take into consideration within a patient-centered medical home (PCMH)? - ANSWER Respecting a pt's culture with their health care needs MA is performing a scratch allergy test on a pt's back. What distance describes the correct spacing for the small amounts of allergen scratched onto the skin? - ANSWER 1.5 to 2 inches Which can prevent a pt from comprehending an informed consent? - ANSWER Language barrier Which element is a component of the standard precautions use of PPE? - ANSWER Masks A MA in an outpatient facility is preparing a pt for a venipuncture. Which of the following actions should the assistant take to confirm the pt's identity? - ANSWER Ask the pt to state and spell their full name and provide their DOB MA is weighing a pt that is 72 kg. What is the pt's weight in pounds? - ANSWER 158.4 lbs When performing routine follow up calls to pt's, which action should MA take to first notify the provider if the patient provides an unsatisfactory progress report? - ANSWER Notify the provider immediately Which of the following is a safeguard for all health care employees and patients who may be at risk of exposure to potentially infectious materials? - ANSWER Standard precautions Which is a CLIA waived lab test? - ANSWER Human chorionic gonadotropin (hCG) test MA is providing instructions to a pt who is hard of hearing. Which position should the MA choose when speaking to the pt? - ANSWER Face the patient when speaking Which of the following should a MA do to assist with homeostasis following completion of a venipuncture procedure? - ANSWER MA should tell the pt to hold pressure on the site and elevate their arm What is the BMI weight status category for a patient with a BMI of 30.5? - ANSWER Obese class I What should a medical assistant do first if a patient provides an unsatisfactory progress report during a follow-up call? - ANSWER Notify the provider immediately. Which resource should a medical assistant refer a patient experiencing home displacement after a hurricane? - ANSWER American Red Cross What is an example of positive nonverbal behavior? - ANSWER Leaning towards the other person. What fasting blood sugar result should be recognized as abnormal? - ANSWER Greater than 126 mg/dL for a diabetic. What is a safeguard for healthcare employees and patients at risk of exposure to infectious materials? - ANSWER Standard precautions. In which stage of the grief process does depression present itself? - ANSWER Fourth stage. Where should a medical assistant enter information about a patient getting headaches from a computer monitor using the SOAP approach? - ANSWER Subjective. How far should a thermometer be inserted to obtain a rectal temperature from an infant? - ANSWER The thermometer should be inserted 1 inch into the rectum. Which letter format uses indented paragraphs? - ANSWER A semi-block letter. What is the correct placement for lead V4 in an ECG? - ANSWER Fifth intercostal space at the midclavicular line. Which condition requires a patient to avoid gluten? - ANSWER Celiac disease. What is the acceptable temperature range for a urine sample to be usable in a drug test? - ANSWER 32° to 38° C (90° to 100°F). What nonverbal communication style is exhibited by a patient who is fidgeting and appears anxious? - ANSWER Passive communication. Which medication is available in a sublingual form? - ANSWER Nitroglycerin. What does the right route refer to in the rights of medication administration? - ANSWER Documenting medication for the purposes of administration as indicated by the provider's written order. What are the key physical techniques for administering medication as per a provider's order? - ANSWER Administering medication using the techniques identified in the provider's written order, in the volume specified, and at the designated time. What term refers to the absence of infection or infectious material? - ANSWER Asepsis. What is the normal setting for the stand