D469 (Quality, Continuous Improvement, and Lean Six
Sigma) ACTUAL EXAM 140 + QUESTIONS AND
CORRECT SOLUTIONS LATEST GUIDE 2026
GRADED A+ .
1/9
, 1. Appraisal costs ✔✔ correct answer Costs of measuring, testing, and analyzing materials, parts, products, and the productive process to make sure they conform
to design specifications.
2. Benchmark ✔✔ correct answer A level of quality achievement established by one company that other companies seek to achieve (i.e., a goal).
3. Black Belt ✔✔ correct answer In a Six Sigma program, the leader of a quality improvement project; a full-time position.
4. breakthrough strategy ✔✔ correct answer In Six Sigma, a five-step process for improvement projects ✔✔ correct answer define, measure, analyze,
improve, and control.
5. cause-and-effect diagram or fishbone diagram ✔✔ correct answer A graphical description of the elements of a specific quality problem.
6. cause-and-effect matrix ✔✔ correct answer A grid used to prioritize causes of quality problems.
7. champion ✔✔ correct answer A member of top management who is responsible for project success in a Six Sigma program.
8. Cost Index ✔✔ correct answer The ratio of quality cost to manufacturing cost.
9. design for Six Sigma (DFSS) ✔✔ correct answer A systematic methodology to design products and processes that meet customer expectations and can
be produced at Six Sigma quality levels.
10. DMADV ✔✔ correct answer Define, measure, analyze, design, and verify.
11. external failure costs ✔✔ correct answer Costs of poor quality incurred after the product gets to the customer; that is, customer service, lost sales, and
so on.
12. fitness for use ✔✔ correct answer A measure of how well a product or service does what the consumer thinks it is supposed to do and wants it to do.
13. Green Belt ✔✔ correct answer In a Six Sigma program, a project team member, a part-time position.
14. index numbers ✔✔ correct answer Ratios that measure quality costs relative to some base accounting values such as sales or product units.
15. internal failure costs ✔✔ correct answer Costs of poor-quality products discovered during the production process—that is, scrap, rework, and the like.
16. Kaizen ✔✔ correct answer Involving everyone in the workplace in a process of gradual, organized, and continuous improvement.
17. labor index ✔✔ correct answer The ratio of quality cost to direct labor hours.
18. Lean Six Sigma ✔✔ correct answer Integrating Six Sigma and lean systems.
19. Master Black Belt ✔✔ correct answer In a Six Sigma program, a teacher and mentor for Black Belts; a full-time position.
20. Pareto analysis ✔✔ correct answer A method for identifying the causes of poor quality, which usually shows that most quality problems result from only a few
causes.
21. participative problem solving ✔✔ correct answer Involving employees directly in the quality-management process to identify and solve problems.
2/9
Sigma) ACTUAL EXAM 140 + QUESTIONS AND
CORRECT SOLUTIONS LATEST GUIDE 2026
GRADED A+ .
1/9
, 1. Appraisal costs ✔✔ correct answer Costs of measuring, testing, and analyzing materials, parts, products, and the productive process to make sure they conform
to design specifications.
2. Benchmark ✔✔ correct answer A level of quality achievement established by one company that other companies seek to achieve (i.e., a goal).
3. Black Belt ✔✔ correct answer In a Six Sigma program, the leader of a quality improvement project; a full-time position.
4. breakthrough strategy ✔✔ correct answer In Six Sigma, a five-step process for improvement projects ✔✔ correct answer define, measure, analyze,
improve, and control.
5. cause-and-effect diagram or fishbone diagram ✔✔ correct answer A graphical description of the elements of a specific quality problem.
6. cause-and-effect matrix ✔✔ correct answer A grid used to prioritize causes of quality problems.
7. champion ✔✔ correct answer A member of top management who is responsible for project success in a Six Sigma program.
8. Cost Index ✔✔ correct answer The ratio of quality cost to manufacturing cost.
9. design for Six Sigma (DFSS) ✔✔ correct answer A systematic methodology to design products and processes that meet customer expectations and can
be produced at Six Sigma quality levels.
10. DMADV ✔✔ correct answer Define, measure, analyze, design, and verify.
11. external failure costs ✔✔ correct answer Costs of poor quality incurred after the product gets to the customer; that is, customer service, lost sales, and
so on.
12. fitness for use ✔✔ correct answer A measure of how well a product or service does what the consumer thinks it is supposed to do and wants it to do.
13. Green Belt ✔✔ correct answer In a Six Sigma program, a project team member, a part-time position.
14. index numbers ✔✔ correct answer Ratios that measure quality costs relative to some base accounting values such as sales or product units.
15. internal failure costs ✔✔ correct answer Costs of poor-quality products discovered during the production process—that is, scrap, rework, and the like.
16. Kaizen ✔✔ correct answer Involving everyone in the workplace in a process of gradual, organized, and continuous improvement.
17. labor index ✔✔ correct answer The ratio of quality cost to direct labor hours.
18. Lean Six Sigma ✔✔ correct answer Integrating Six Sigma and lean systems.
19. Master Black Belt ✔✔ correct answer In a Six Sigma program, a teacher and mentor for Black Belts; a full-time position.
20. Pareto analysis ✔✔ correct answer A method for identifying the causes of poor quality, which usually shows that most quality problems result from only a few
causes.
21. participative problem solving ✔✔ correct answer Involving employees directly in the quality-management process to identify and solve problems.
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