WGU D469 - 2026-Questions All Solved (A Pass)
2026 Update
Which process do organizations use to detect and reduce errors in manufacturing?
Total quality management
Which formalized system documents processes, procedures, and responsibilities for
achieving quality objectives?
Quality management
1) Which term describes how well a company reacts to unexpected situations in the service
industry?
Responsiveness
1) Which quality tool graphically shows if there is a relationship between two variables?
Scatter diagram
1) Which two areas in a production process should be subject to continuous improvement
when using Deming's approach to quality management?
Reducing variability and meeting specifications
1) Which characteristic is a dimension of quality for a manufactured product?
Durability
1) Which standard represents the customer's view on the final determination of product
quality?
Fitness for use
, 1) What is another name for the cause-and-effect tool that identifies how to prevent an
organization's quality problems?
Fishbone diagram
1) Which term defines quality as a measure of how well a product or service meets a
customer's or user's needs and expectations?
Fitness for use
1) Which tool helps management identify issues within an organization's manufacturing
routine?
Process flowchart
1) What can an organization apply to make holistic improvements when development in a
single area is not the main objective?
Kaizen
1) What does International Organization for Standardization (ISO) certification imply
about a manufacturing organization?
That it meets internationally accepted requirements for quality management
1) Which diagram counts the percentage of defects to identify major quality problems?
Pareto analysis
1) What can an organization do to improve quality control with its primary supplier?
Partnering
2026 Update
Which process do organizations use to detect and reduce errors in manufacturing?
Total quality management
Which formalized system documents processes, procedures, and responsibilities for
achieving quality objectives?
Quality management
1) Which term describes how well a company reacts to unexpected situations in the service
industry?
Responsiveness
1) Which quality tool graphically shows if there is a relationship between two variables?
Scatter diagram
1) Which two areas in a production process should be subject to continuous improvement
when using Deming's approach to quality management?
Reducing variability and meeting specifications
1) Which characteristic is a dimension of quality for a manufactured product?
Durability
1) Which standard represents the customer's view on the final determination of product
quality?
Fitness for use
, 1) What is another name for the cause-and-effect tool that identifies how to prevent an
organization's quality problems?
Fishbone diagram
1) Which term defines quality as a measure of how well a product or service meets a
customer's or user's needs and expectations?
Fitness for use
1) Which tool helps management identify issues within an organization's manufacturing
routine?
Process flowchart
1) What can an organization apply to make holistic improvements when development in a
single area is not the main objective?
Kaizen
1) What does International Organization for Standardization (ISO) certification imply
about a manufacturing organization?
That it meets internationally accepted requirements for quality management
1) Which diagram counts the percentage of defects to identify major quality problems?
Pareto analysis
1) What can an organization do to improve quality control with its primary supplier?
Partnering
