WGU D469 Lean Six Sigma-Questions All Solved
(A Pass) 2026 Update
Which six sigma step requires a firm to form teams that are led by project champion that
focuses on specific quality improvement project?
A. Mobilize
B. Align
C. Govern
D. Accelerate
A. Mobilize
What does a firm measure when it determines the extent to which satisfaction contributes
to probability?
A. Total Quality Management
B. Voice of the Customer
C. Alignment of Strategy
D. Serviceability of products
B. Voice of the Customer
What costs are incurred when a firm plans and designs and products to reduce the
likelihood that defective products will reach customers?
A. Appraisal Cost
,B. Innovative Design Cost
C. Nonconformance Cost
D. Prevention Cost
D. Prevention Cost
Which characteristics should a firm use to determine whether a product complies with the
fundamental requirements and needs of the end-users for which it was designed?
A. Innovativeness
B. Serviceability
C. Aesthetics
D. Fitness for use
D. Fitness for use
What is created when a firm enters into a commitment to purchase materials from a
supplier consistently over an extended period of time?
A. Distribution Network
B. Acquisition Strategy
C. Global Supply Chain
D. Partnership Agreement
D. Partnership Agreement
Which approach should a firm use to compare its service quality performance to measure
achieved by market leaders?
, A. Reliability Study
B. Benchmarking Analysis
C. Productivity Study
D. Pareto Analysis
B. Benchmarking Analysis
What should a company used to simultaneously increase performance, quality, and profits
and decrease process variation and defects to a level near zero?
A. Six Sigma
B. Conformance
C. Benchmarking
D. Reliability
A. Six Sigma
A landing restaurant chain wants to design a loyalty program for its customers using
service quality standards. Which service characteristic should be considered while building
the program?
A. It should be highly durable and lasting.
B. There will be a low rate of customer contact.
C. It should not be easily emulated.
D. There will be a constant rate of output.
(A Pass) 2026 Update
Which six sigma step requires a firm to form teams that are led by project champion that
focuses on specific quality improvement project?
A. Mobilize
B. Align
C. Govern
D. Accelerate
A. Mobilize
What does a firm measure when it determines the extent to which satisfaction contributes
to probability?
A. Total Quality Management
B. Voice of the Customer
C. Alignment of Strategy
D. Serviceability of products
B. Voice of the Customer
What costs are incurred when a firm plans and designs and products to reduce the
likelihood that defective products will reach customers?
A. Appraisal Cost
,B. Innovative Design Cost
C. Nonconformance Cost
D. Prevention Cost
D. Prevention Cost
Which characteristics should a firm use to determine whether a product complies with the
fundamental requirements and needs of the end-users for which it was designed?
A. Innovativeness
B. Serviceability
C. Aesthetics
D. Fitness for use
D. Fitness for use
What is created when a firm enters into a commitment to purchase materials from a
supplier consistently over an extended period of time?
A. Distribution Network
B. Acquisition Strategy
C. Global Supply Chain
D. Partnership Agreement
D. Partnership Agreement
Which approach should a firm use to compare its service quality performance to measure
achieved by market leaders?
, A. Reliability Study
B. Benchmarking Analysis
C. Productivity Study
D. Pareto Analysis
B. Benchmarking Analysis
What should a company used to simultaneously increase performance, quality, and profits
and decrease process variation and defects to a level near zero?
A. Six Sigma
B. Conformance
C. Benchmarking
D. Reliability
A. Six Sigma
A landing restaurant chain wants to design a loyalty program for its customers using
service quality standards. Which service characteristic should be considered while building
the program?
A. It should be highly durable and lasting.
B. There will be a low rate of customer contact.
C. It should not be easily emulated.
D. There will be a constant rate of output.
