Week 4: Introducing robotization in the warehouse
1JV10 Organisational Behaviour for
IE
Topic 4 - Introducing robotization in the
warehouse
Book chapters:
15: The Psychology of Organizational Leadership
16: Safety at Work
25: Emergent Technologies at Work
Slides: Lecture 4: Digitization, use of technologies and
future of work
Work in the 21st century:
Universal influence: all jobs are affected
Jobs partly / fully replaced by technology or changed by technology
New jobs and professions
New products and services – new skills and competences needed
New business-models (e.g., platforms)
Technology:
Positive:
Replace dull dirty & dangerous work
Enable better services
Augment human performance
Risks:
Making human worker obsolete
Low-skilled workers
High(er)-skilled workers; cognitive tasks
Technology affects job design:
Job autonomy and control
Skill variety and use
Job feedback
Social and relational aspects
Job demands
,Week 4: Introducing robotization in the warehouse
INTERVENTION STRATEGIES
A: Proactive implementation intervention: consider work design issues alongside
individual, technological and macro-level factors
B: Focus on technology design: consider human needs and capabilities
before/while designing
C: Large-scale policy interventions to support and protect rights of employees.
Technology benefits employers more than employees.
D: Individual level interventions focused on education and training
ROBOTS AND ROBOTIZATION
Robots are embodied automated systems with sensors and (some) artificial
intelligence that work (semi-)autonomously.
Robotization is the use of robots to execute work previously executed by
‘human employees’.
Robots will change work: the way, where, when, how people do their work.
1) Work is affected:
a. Work becomes simplified, task variety was reduced making work
monotonous and boring.
b. Physical workload was reduced and complex tasks were added
c. Work processes became harder because of malfunctions and
increased demands
2) Technological functionality determines how:
a. Easier to let humans adapt than robots
b. Often only at implementation that ‘mistakes’ are discovered
3) Difference:
a. Facilitate and stimulate job crafting among employees working with
robots
, Week 4: Introducing robotization in the warehouse
b. Own strategies and regain autonomy
Slides: Lecture 4: Safety in organisation
1) Safety compliance and safety participation/citizenship
2) Climate vs culture
a. Safety culture = how to use equipment safe
3) A resource: JDR model
4) Enabling capabilities
a. Human capital: lack of knowledge
b. Organisational: no good training
c. Social: poor communication supervisors
Figure 1: Climate vs Culture
Figure 2: JDR model
1JV10 Organisational Behaviour for
IE
Topic 4 - Introducing robotization in the
warehouse
Book chapters:
15: The Psychology of Organizational Leadership
16: Safety at Work
25: Emergent Technologies at Work
Slides: Lecture 4: Digitization, use of technologies and
future of work
Work in the 21st century:
Universal influence: all jobs are affected
Jobs partly / fully replaced by technology or changed by technology
New jobs and professions
New products and services – new skills and competences needed
New business-models (e.g., platforms)
Technology:
Positive:
Replace dull dirty & dangerous work
Enable better services
Augment human performance
Risks:
Making human worker obsolete
Low-skilled workers
High(er)-skilled workers; cognitive tasks
Technology affects job design:
Job autonomy and control
Skill variety and use
Job feedback
Social and relational aspects
Job demands
,Week 4: Introducing robotization in the warehouse
INTERVENTION STRATEGIES
A: Proactive implementation intervention: consider work design issues alongside
individual, technological and macro-level factors
B: Focus on technology design: consider human needs and capabilities
before/while designing
C: Large-scale policy interventions to support and protect rights of employees.
Technology benefits employers more than employees.
D: Individual level interventions focused on education and training
ROBOTS AND ROBOTIZATION
Robots are embodied automated systems with sensors and (some) artificial
intelligence that work (semi-)autonomously.
Robotization is the use of robots to execute work previously executed by
‘human employees’.
Robots will change work: the way, where, when, how people do their work.
1) Work is affected:
a. Work becomes simplified, task variety was reduced making work
monotonous and boring.
b. Physical workload was reduced and complex tasks were added
c. Work processes became harder because of malfunctions and
increased demands
2) Technological functionality determines how:
a. Easier to let humans adapt than robots
b. Often only at implementation that ‘mistakes’ are discovered
3) Difference:
a. Facilitate and stimulate job crafting among employees working with
robots
, Week 4: Introducing robotization in the warehouse
b. Own strategies and regain autonomy
Slides: Lecture 4: Safety in organisation
1) Safety compliance and safety participation/citizenship
2) Climate vs culture
a. Safety culture = how to use equipment safe
3) A resource: JDR model
4) Enabling capabilities
a. Human capital: lack of knowledge
b. Organisational: no good training
c. Social: poor communication supervisors
Figure 1: Climate vs Culture
Figure 2: JDR model
