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_____ means the project's processes and products meet written specifications.
a. Conformance to requirements
c. Project feasibility
b. Fitness for use
d. Benchmarking ✔Correct Answer-A
_____ means that a product can be used as it was intended.
a. Conformance to requirements
c. Critical chain scheduling
b. Fitness for use
d. Free slack ✔Correct Answer-B
Process improvement plan, quality metrics, and quality checklists are the outputs of the _____
process of project quality management.
a. controlling quality
c. quality certification
b. planning quality management
d. performing quality assurance ✔Correct Answer-B
A _____ is a standard of measurement in quality management.
a. milestone c. merge
b. metric d. matrix ✔Correct Answer-B
The _____ process is often associated with the technical tools and techniques of quality
management, such as Pareto charts, quality control charts, and statistical sampling.
a. quality planning c. quality assurance
b. quality certification d. quality control ✔Correct Answer-d
Performing quality assurance is a subprocess of the _____ process of project quality management.
a. initiating c. monitoring and controlling
b. closing d. executing ✔Correct Answer-D
Validated changes and validated deliverables are the outputs of the _____ subprocess of project
quality management.
a. initiating c. monitoring and controlling
b. closing d. executing ✔Correct Answer-C
_____ is a technique that helps identify which variables have the most influence on the overall
outcome of a process.
a. Design of experiments
c. Activity-on-arrow
b. Backward pass d. Crashing ✔Correct Answer-A
,_____ is the degree to which a system performs its intended function.
a. Reliability c. Maintainability
b. Validity d. Functionality ✔Correct Answer-D
_____ are the system's special characteristics that appeal to users.
a. Features c. Yields
b. Outputs d. Metrics ✔Correct Answer-A
_____ addresses how well a product or service performs the customer's intended use.
a. Reliability c. Maintainability
b. Performance d. Functionality ✔Correct Answer-B
_____ is the ability of a product or service to perform as expected under normal conditions.
a. Reliability c. Maintainability
b. Performance d. Functionality ✔Correct Answer-A
_____ addresses the ease of performing maintenance on a product.
a. Reliability c. Maintainability
b. Performance d. Functionality ✔Correct Answer-C
_____ generates ideas for quality improvements by comparing specific project practices or product
characteristics to those of other projects or products within or outside the performing organization.
a. Prototyping c. Mind mapping
b. Systems thinking d. Benchmarking ✔Correct Answer-D
_____ refers to action taken to bring rejected items into compliance with product requirements or
specifications or other stakeholder expectations.
a. A process adjustment
c. An acceptance decision
b. Rework d. Validation ✔Correct Answer-B
_____ correct(s) or prevent(s) further quality problems based on quality control measurements.
a. Process adjustments
c. Acceptance decisions
b. Rework d. Decomposition ✔Correct Answer-A
A _____ is a graphic display of data that illustrates the results of a process over time.
a. statistical sampling chart
c. Six Sigma chart
b. Pareto chart
d. control chart ✔Correct Answer-D
_____ help users to identify the vital few contributors that account for most quality problems in a
system.
a. Gantt charts c. Control charts
b. Pareto charts d. Tracking Gantt charts ✔Correct Answer-B
_____ involves choosing part of a population of interest for inspection.
a. Statistical sampling c. System testing
b. Conformance d. Fitness for use ✔Correct Answer-A
, Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or
mistakes per million opportunities.
a. 1.34 c. 34
b. 3.4 d. 13.4 ✔Correct Answer-B
Projects that use Six Sigma principles for quality control normally follow a five-phase improvement
process called _____.
a. DMAIC
c. configuration management
b. weighted scoring model
d. use case modeling ✔Correct Answer-A
Important tools used in the _____ phase of the DMAIC process include a project charter, a
description of customer requirements, process maps, and Voice of the Customer (VOC) data.
a. define c. analyze
b. measure d. improve ✔Correct Answer-A
An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa
diagram.
a. define c. analyze
b. measure d. improve ✔Correct Answer-C
A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the
data being analyzed).
a. skewed distribution
c. bimodal distribution
b. normal distribution
d. degenerate distribution ✔Correct Answer-B
A(n) _____ is any instance where the product or service fails to meet customer requirements.
a. defect c. deliverable
b. yield d. variance ✔Correct Answer-A
The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.
a. ISO 9000 c. seven run rule
b. six 9s of quality rule
d. Six Sigma rule ✔Correct Answer-B
A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-
free as possible.
a. integration test
c. user acceptance test
b. unit test
d. system test ✔Correct Answer-B
____ is an independent test performed by end users prior to accepting the delivered system.
a. Integration testing
c. User acceptance testing
b. Unit testing
d. System testing ✔Correct Answer-C