INEN 4301 EXAM 1 | QUESTIONS AND ANSWERS |
2026 UPDATE WITH COMPLETE SOLUTION
________ is the collection, analysis and interpretation of data for use in quality
activities. Answer - SQC
ASQ is an acronym for ____________. Answer - the American Society for
Quality
Benchmarking requires a constant testing of external process against the
industries best practices. Answer - False
Quality Assurance is process oriented and focuses on defect prevention, while
quality control is product oriented and focuses on defect identification.
Answer - True
You are part of a multidisciplinary team that is designing a new tractor. Areas
that the team must consider are service conceptions and product planning.
This is an example of ________________. Answer - All answers are correct
______________ is a system that identifies and sets the priorities for product,
service and process improvement opportunities that lead to increased
customer satisfaction. Answer - QFD
, Washing clothes, starting your car, reconciling inventory are all examples of a
process. Answer - True
A customer can be _____________. Answer - all answers are correct
The basics of lean are types of ____________. Answer - waste
A bakery delivers an average of 100 cakes per hour, but has a range of 80-120
cakes per hour is an example of what type of lean manufacturing waste.
Answer - Type 3
_______ are examples of activities that do not add value to the product or
service. Answer - Administration
inspection
freight
The author lists ________ categories of waste. Answer - Seven
The second type of waste is described as _______, but necessary for the
system to function. Answer - non-value added
One-piece flow forces employees to concentrate on the process rather than the
non-value activities of transportation, inventory, delay, and other forms of
waste. Answer - True
The last step in 5S is ___________. Answer - Sustain
Kaizen is used in continuous improvement. Answer - True
2026 UPDATE WITH COMPLETE SOLUTION
________ is the collection, analysis and interpretation of data for use in quality
activities. Answer - SQC
ASQ is an acronym for ____________. Answer - the American Society for
Quality
Benchmarking requires a constant testing of external process against the
industries best practices. Answer - False
Quality Assurance is process oriented and focuses on defect prevention, while
quality control is product oriented and focuses on defect identification.
Answer - True
You are part of a multidisciplinary team that is designing a new tractor. Areas
that the team must consider are service conceptions and product planning.
This is an example of ________________. Answer - All answers are correct
______________ is a system that identifies and sets the priorities for product,
service and process improvement opportunities that lead to increased
customer satisfaction. Answer - QFD
, Washing clothes, starting your car, reconciling inventory are all examples of a
process. Answer - True
A customer can be _____________. Answer - all answers are correct
The basics of lean are types of ____________. Answer - waste
A bakery delivers an average of 100 cakes per hour, but has a range of 80-120
cakes per hour is an example of what type of lean manufacturing waste.
Answer - Type 3
_______ are examples of activities that do not add value to the product or
service. Answer - Administration
inspection
freight
The author lists ________ categories of waste. Answer - Seven
The second type of waste is described as _______, but necessary for the
system to function. Answer - non-value added
One-piece flow forces employees to concentrate on the process rather than the
non-value activities of transportation, inventory, delay, and other forms of
waste. Answer - True
The last step in 5S is ___________. Answer - Sustain
Kaizen is used in continuous improvement. Answer - True
