Questions with Correct Answers, A+
Quiz_________________?
A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? -
Answer✅
Most: Show him proof of delivery and tell him he is responsible for the package once it is
delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
Quiz_________________?
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? -
Answer✅
Most: Say you do not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
Quiz_________________?
A customer complains to you about another Postal employee. Which would you be most
and least likely to do? -
Answer✅
1
, Most: Explain that the employee in question is really a good worker but was just having a
bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
Quiz_________________?
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? -
Answer✅
Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
Quiz_________________?
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? -
Answer✅
Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
Quiz_________________?
A customer on your route asks how to find something on the USPS website. Which would
you be most and least likely to do? -
Answer✅
Most: Explain where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
2
, Quiz_________________?
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
Answer✅
Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
Quiz_________________?
Achieving my goals is important
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Trying my best is important -
Answer✅
Achieving my goals is important
a. Most like me
Quiz_________________?
All I want to do on the job is finish my assignments
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
It is important to help others on the job if they need it -
3
, Answer✅
It is important to help others on the job if they need it
d. Most like me
Quiz_________________?
Anyone can succeed with hard work
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Hard work does not guarantee success -
Answer✅
Anyone can succeed with hard work
b. Somewhat like me
Quiz_________________?
Coworkers often frustrate me
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Coworkers never frustrate me -
Answer✅
Coworkers often frustrate me
a. Most like me
4
Quiz_________________?
A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? -
Answer✅
Most: Show him proof of delivery and tell him he is responsible for the package once it is
delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
Quiz_________________?
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? -
Answer✅
Most: Say you do not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
Quiz_________________?
A customer complains to you about another Postal employee. Which would you be most
and least likely to do? -
Answer✅
1
, Most: Explain that the employee in question is really a good worker but was just having a
bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
Quiz_________________?
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? -
Answer✅
Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
Quiz_________________?
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? -
Answer✅
Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
Quiz_________________?
A customer on your route asks how to find something on the USPS website. Which would
you be most and least likely to do? -
Answer✅
Most: Explain where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
2
, Quiz_________________?
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
Answer✅
Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
Quiz_________________?
Achieving my goals is important
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Trying my best is important -
Answer✅
Achieving my goals is important
a. Most like me
Quiz_________________?
All I want to do on the job is finish my assignments
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
It is important to help others on the job if they need it -
3
, Answer✅
It is important to help others on the job if they need it
d. Most like me
Quiz_________________?
Anyone can succeed with hard work
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Hard work does not guarantee success -
Answer✅
Anyone can succeed with hard work
b. Somewhat like me
Quiz_________________?
Coworkers often frustrate me
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Coworkers never frustrate me -
Answer✅
Coworkers often frustrate me
a. Most like me
4
