WGU C215 Operations Management PVDC Final Comprehensive Resource To Help You Ace 2026-2027
Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Which definition is used for quality, evaluates how well a
Fitness for use
product performs its intended function?
Which total quality management (TQM) process was de-
14 points for quality improvement
veloped to stress management's responsibility for quality?
Set of international standards on quality management and
quality assurance, critical to international business
-TQM process consists of 13 published standards and
guidelines
-Like when joint commission shows up at the hospitals
ISO 9000
A list of common defects and the number of observed
Checklist
occurrences of these defects.
a plot of two variables showing whether they are related
scatter diagram
A graph that shows whether a sample of data falls within
the common or normal range of variation.
Control Chart
mean
,WGU C215 Operations Management PVDC Final Comprehensive Resource To Help You Ace 2026-2027
Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
A statistical measure of central tendency, or average,
based on dividing a total by the number of individual
cases.
-Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing
repair
assignable causes of variation
Stutt you cannot identify
common causes or random
-Random causes that we cannot identify, unavoidable
How close one is to a target and how consistent one is with
Cpk measures the average performance.
-How closely it measures
Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sig-
Six Sigma ma's.
6 sigmas and you are almost at 100%
DMAIC
a six sigma process that outlines the steps that should be
DMAIC (Define, Measure, Analyze, Improve, Control)
followed to improve an existing business process
includes the voice of the customer and value stream
define stage
It does not have anything to do with people.
Job Design -The process by which managers decide how to divide
tasks into specific jobs
, WGU C215 Operations Management PVDC Final Comprehensive Resource To Help You Ace 2026-2027
Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
-Screen patients and fast track those with minor ailments
waiting time -amount of time a process has been waiting in the ready
queue
-proximity to customers
Service location decisions
-Quality of life issues
-key factor of a location analysis for a service company
proximity to customers
-if you need to have a car repaired, you wont drive too far.
Hospital- Capacity is beds and output is the patients. If you
have 1 pt for 2 days and one for 3 days. The output is how
many patients and not how many beds we have.
Capacity Planning
are you using more workers and what are your resources?
capacity utilization Measures how much of the available capacity is actually
being used. Measures ettectiveness.
facilities that are small, specialized, and focused on a nar-
Capacity Focus
row set of objectives.
ettective capacity
capacity measurement at the best operating level when the average unit cost is minimized
an approach for locating a single facility that minimizes the
distance to existing facilities.
center of gravity approach
-use the breakeven analysis -how many units needed to
manufacture to breakeven.
the process of determining the number of units a firm
break-even analysis must sell to cover all costs. Considers fixed costs, variable
costs.eg Fed EX is in Tennessee so it will be in the middle
repetitive process
Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Which definition is used for quality, evaluates how well a
Fitness for use
product performs its intended function?
Which total quality management (TQM) process was de-
14 points for quality improvement
veloped to stress management's responsibility for quality?
Set of international standards on quality management and
quality assurance, critical to international business
-TQM process consists of 13 published standards and
guidelines
-Like when joint commission shows up at the hospitals
ISO 9000
A list of common defects and the number of observed
Checklist
occurrences of these defects.
a plot of two variables showing whether they are related
scatter diagram
A graph that shows whether a sample of data falls within
the common or normal range of variation.
Control Chart
mean
,WGU C215 Operations Management PVDC Final Comprehensive Resource To Help You Ace 2026-2027
Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
A statistical measure of central tendency, or average,
based on dividing a total by the number of individual
cases.
-Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing
repair
assignable causes of variation
Stutt you cannot identify
common causes or random
-Random causes that we cannot identify, unavoidable
How close one is to a target and how consistent one is with
Cpk measures the average performance.
-How closely it measures
Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sig-
Six Sigma ma's.
6 sigmas and you are almost at 100%
DMAIC
a six sigma process that outlines the steps that should be
DMAIC (Define, Measure, Analyze, Improve, Control)
followed to improve an existing business process
includes the voice of the customer and value stream
define stage
It does not have anything to do with people.
Job Design -The process by which managers decide how to divide
tasks into specific jobs
, WGU C215 Operations Management PVDC Final Comprehensive Resource To Help You Ace 2026-2027
Includes Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
-Screen patients and fast track those with minor ailments
waiting time -amount of time a process has been waiting in the ready
queue
-proximity to customers
Service location decisions
-Quality of life issues
-key factor of a location analysis for a service company
proximity to customers
-if you need to have a car repaired, you wont drive too far.
Hospital- Capacity is beds and output is the patients. If you
have 1 pt for 2 days and one for 3 days. The output is how
many patients and not how many beds we have.
Capacity Planning
are you using more workers and what are your resources?
capacity utilization Measures how much of the available capacity is actually
being used. Measures ettectiveness.
facilities that are small, specialized, and focused on a nar-
Capacity Focus
row set of objectives.
ettective capacity
capacity measurement at the best operating level when the average unit cost is minimized
an approach for locating a single facility that minimizes the
distance to existing facilities.
center of gravity approach
-use the breakeven analysis -how many units needed to
manufacture to breakeven.
the process of determining the number of units a firm
break-even analysis must sell to cover all costs. Considers fixed costs, variable
costs.eg Fed EX is in Tennessee so it will be in the middle
repetitive process
