AND SOLUTIONS GRADED A+
⫸ Cultural humility. Answer: Ongoing self-reflection,
acknowledging biases, and respecting patient individuality.
⫸ How does culture impact healthcare?. Answer: Influences
communication, health beliefs, diet, family dynamics, and health-
seeking behavior.
⫸ RESPECT Model. Answer: Framework for effective, patient-
centered communication across cultures.
⫸ R in the RESPECT model. Answer: Rapport - connect socially,
avoid assumptions.
⫸ E in the RESPECT model. Answer: Empathy - acknowledge and
legitimize patient's feelings.
⫸ S in the RESPECT model. Answer: Support - help overcome
barriers, involve family, reassure patient.
⫸ P in the RESPECT model. Answer: Partnership - work together,
negotiate roles.
, ⫸ E in the RESPECT model (second E). Answer: Explanations -
clarify and check understanding.
⫸ C in the RESPECT model. Answer: Cultural Competence - respect
beliefs, know biases.
⫸ T in the RESPECT model. Answer: Trust - build trust, recognize
self-disclosure is difficult.
⫸ SOAP. Answer: Subjective, Objective, Assessment, Plan.
⫸ Subjective section in SOAP. Answer: Patient's story/symptoms:
CC, HPI, PMH, FH, PSH, ROS.
⫸ Objective section in SOAP. Answer: Provider findings: vitals,
physical exam, labs, imaging.
⫸ Assessment section in SOAP. Answer: Working diagnosis,
differential diagnoses, risk factors.
⫸ Plan section in SOAP. Answer: Next steps: tests, treatments,
education, referrals, follow-up.
⫸ Chief Complaint (CC) in SOAP. Answer: Subjective - always in
patient's own words.