MGMT 300 EXAM 1 QUESTIONS WITH
CORRECT ANSWERS
A nonprofit organization has piloted a new approach to designing and building long-term
care facilities that take into account the needs of elderly residents. Based on the
success of their pilot attempt, the organization has now decided to standardize its
construction plans. From now on, all their facilities are going to be similarly built. Which
management action does this represent? a) creating a new organizational vision b)
replacing operational goals with tactical goals c) adopting a new standing plan d)
changing the organizational mission - Answer-c) adopting a new standing plan
Which of the following is NOT one of the benefits of MBO? a) performance can be
improved at all company levels b) employees are motivated c) efforts are focused on
activities that will lead to goal attainment d) operational goals are able to displace
strategic goals e) individual and department goals are aligned with company goals -
Answer-d) operational goals are able to displace strategic goals
Which of the following is a commonly-cited limitation of planning? a) Plans limit
employee motivation and commitment b) Plans make resource allocation more difficult
c) Plans make it more difficult to measure standards of performance d) Plans boost
intuition and creativity e) Plans can create a false sense of certainty - Answer-e) Plans
can create a false sense of certainty
________ are reasonable yet highly ambitious goals that are so clear, compelling, and
imaginative that they fire up employees and engender excellence? a) Operational goals
b) stretch goals c) strategic goals d) tactical goals e) bottom-up goals - Answer-b)
stretch goals
A small company that manufactures pet food and toys is planning to start a new line of
products that is related to pet health care. The company's top managers meet with
potential venture capitalists to discuss the investments for a research and development
(R&D) setup. In this case, the company is making a a) strategic decision b) routine
decision c) programmed decision d) nonprogrammer decision - Answer-d)
nonprogrammer decision
Lina is a manager at a fast food restaurant. She uses rational methods to solve day-to-
day issues and makes quick decisions that supports the needs of the restaurant. Lina
encourages her team members to adhere to existing rules and policies when they make
their own decisions and come up with simple solutions to problems. In the context of
personal decision styles, Lina is a manager who follows a(n) a) directive style b)
behavioral style c) analytical style d) conceptual style - Answer-a) directive style
, The ________ is a question-asking method used to explore the root cause underlying a
particular problem. a) 5 whys b) groupthink c) postmortem d) brainstorming - Answer-a)
5 whys
One of the roles that a small business manager may emphasize over their counterparts
in a large organization is a) information processing b) spokesperson c) liaison d)
resource allocator e) leader - Answer-b) spokesperson
The president of Pepsi Company is the keynote speaker at a retirement dinner for a
long time bottler. This is an example of a) liaison role b) figurehead role c) negotiator
role d) leader role e) monitor role - Answer-b) figurehead role
To meet the needs of the organization, all managers carry out the three major
categories of roles. They are a) monitor, figurehead, liaison b) leader, monitor,
spokesperson c) disseminator, entrepreneurial, disturbance handler d) decisional,
spokesperson, leader e) informational, interpersonal, decisional - Answer-e)
informational, interpersonal, decisional
Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the
work of several people across several departments to accomplish a $500,000
fundraising for an animal shelter. He can best be described in his fundraising activities
as a a) project manager b) middle manager c) top manager d) first-line manager e)
operative manager - Answer-a) project manager
Donna Hyde is the head of the finance department at MuuMuu Manufacturing, Inc. Her
level in the management hierarchy is that of a a) first-line manager b) middle manager
c) top manager d) chief executive officer e) operative manager - Answer-b) middle
manager
Sally is the vice president of administration at a large non-profit charity for animals. She
most likely falls within which management level: a) CEO b) line employee c) staff
manager d) top manager e) middle manager - Answer-d) top manager
Sabrina recently helped her subordinates at work resolve an interpersonal conflict by
listening to the problem and serving as a mediator. This is an example of use of which
management skill: a) human b) strategic c) technical d) conceptual e) analytical -
Answer-a) human
_________ skills is the cognitive ability to see the organization as a whole and the
relationship among its parts: a) human b) resource allocation c) conceptual d)
negotiation e) technical - Answer-c) conceptual
For a computer keyboard manufacturing company, worker-hours per keyboard is a
measure of a) organizational effectiveness b) organizational performance c)
organizational efficiency d) organizational structure e) none of these - Answer-c)
organizational efficiency
CORRECT ANSWERS
A nonprofit organization has piloted a new approach to designing and building long-term
care facilities that take into account the needs of elderly residents. Based on the
success of their pilot attempt, the organization has now decided to standardize its
construction plans. From now on, all their facilities are going to be similarly built. Which
management action does this represent? a) creating a new organizational vision b)
replacing operational goals with tactical goals c) adopting a new standing plan d)
changing the organizational mission - Answer-c) adopting a new standing plan
Which of the following is NOT one of the benefits of MBO? a) performance can be
improved at all company levels b) employees are motivated c) efforts are focused on
activities that will lead to goal attainment d) operational goals are able to displace
strategic goals e) individual and department goals are aligned with company goals -
Answer-d) operational goals are able to displace strategic goals
Which of the following is a commonly-cited limitation of planning? a) Plans limit
employee motivation and commitment b) Plans make resource allocation more difficult
c) Plans make it more difficult to measure standards of performance d) Plans boost
intuition and creativity e) Plans can create a false sense of certainty - Answer-e) Plans
can create a false sense of certainty
________ are reasonable yet highly ambitious goals that are so clear, compelling, and
imaginative that they fire up employees and engender excellence? a) Operational goals
b) stretch goals c) strategic goals d) tactical goals e) bottom-up goals - Answer-b)
stretch goals
A small company that manufactures pet food and toys is planning to start a new line of
products that is related to pet health care. The company's top managers meet with
potential venture capitalists to discuss the investments for a research and development
(R&D) setup. In this case, the company is making a a) strategic decision b) routine
decision c) programmed decision d) nonprogrammer decision - Answer-d)
nonprogrammer decision
Lina is a manager at a fast food restaurant. She uses rational methods to solve day-to-
day issues and makes quick decisions that supports the needs of the restaurant. Lina
encourages her team members to adhere to existing rules and policies when they make
their own decisions and come up with simple solutions to problems. In the context of
personal decision styles, Lina is a manager who follows a(n) a) directive style b)
behavioral style c) analytical style d) conceptual style - Answer-a) directive style
, The ________ is a question-asking method used to explore the root cause underlying a
particular problem. a) 5 whys b) groupthink c) postmortem d) brainstorming - Answer-a)
5 whys
One of the roles that a small business manager may emphasize over their counterparts
in a large organization is a) information processing b) spokesperson c) liaison d)
resource allocator e) leader - Answer-b) spokesperson
The president of Pepsi Company is the keynote speaker at a retirement dinner for a
long time bottler. This is an example of a) liaison role b) figurehead role c) negotiator
role d) leader role e) monitor role - Answer-b) figurehead role
To meet the needs of the organization, all managers carry out the three major
categories of roles. They are a) monitor, figurehead, liaison b) leader, monitor,
spokesperson c) disseminator, entrepreneurial, disturbance handler d) decisional,
spokesperson, leader e) informational, interpersonal, decisional - Answer-e)
informational, interpersonal, decisional
Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the
work of several people across several departments to accomplish a $500,000
fundraising for an animal shelter. He can best be described in his fundraising activities
as a a) project manager b) middle manager c) top manager d) first-line manager e)
operative manager - Answer-a) project manager
Donna Hyde is the head of the finance department at MuuMuu Manufacturing, Inc. Her
level in the management hierarchy is that of a a) first-line manager b) middle manager
c) top manager d) chief executive officer e) operative manager - Answer-b) middle
manager
Sally is the vice president of administration at a large non-profit charity for animals. She
most likely falls within which management level: a) CEO b) line employee c) staff
manager d) top manager e) middle manager - Answer-d) top manager
Sabrina recently helped her subordinates at work resolve an interpersonal conflict by
listening to the problem and serving as a mediator. This is an example of use of which
management skill: a) human b) strategic c) technical d) conceptual e) analytical -
Answer-a) human
_________ skills is the cognitive ability to see the organization as a whole and the
relationship among its parts: a) human b) resource allocation c) conceptual d)
negotiation e) technical - Answer-c) conceptual
For a computer keyboard manufacturing company, worker-hours per keyboard is a
measure of a) organizational effectiveness b) organizational performance c)
organizational efficiency d) organizational structure e) none of these - Answer-c)
organizational efficiency
