N360 Ch 8 Therapeutic Communication Exam Questions with Correct Answers| New Update
with Guaranteed Success
Interpersonal Communication - Interpersonal communication is a transaction between the
sender and the receiver. Both persons participate simultaneously.
- In the transactional model, both participants perceive each other, listen to each other, and
simultaneously engage in the process of creating meaning in a relationship.
The Impact of Preexisting Conditions Both sender and receiver bring certain preexisting
conditions to the exchange that influence both the intended message and the way in which it is
interpreted.
- Values, attitudes, and beliefs. Example: Attitudes of prejudice are expressed through negative
stereotyping.
- Culture or religion. Cultural mores, norms, ideas, and customs provide the basis for ways of
thinking.
- Levels of consciousness, symptoms may interfere in establishing interpersonal
communication
The Impact of Preexisting Conditions Cont - Social status. High-status persons often convey
their high-power position with gestures of hands on hips, power dressing, greater height, and
more distance when communicating with individuals considered to be of lower social status.
- Gender. Masculine and feminine gestures influence messages conveyed in communication
with others.
- Age or developmental level. Example: The influence of developmental level on communication
is especially evident during adolescence, with words such as "cool," "awesome," "dude," and
others.
The Impact of Preexisting Conditions Cont The environment in which the transaction takes
place. Territoriality, density, and distance are aspects of environment that communicate
messages.
1. Territoriality is the innate tendency to own space.
, 2. Density is the number of people within a given environmental space.
3. Distance is the means by which various cultures use space to communicate.
Respect patients own space ask "Is it ok if I come in to talk to you"
4 Kinds of Distance in interpersonal Interactions 1. Intimate distance is the closest distance
that individuals allow between themselves and others.
2. Personal distance is the distance for interactions that are personal in nature, such as close
conversation with friends.
3. Social distance is the distance for conversation with strangers or acquaintances.
4. Public distance is the distance for speaking in public or yelling to someone some distance
away.
- In psych, we use social distance the most
Components of Nonverbal Communication - Physical appearance and dress
- Body movement and posture
- Touch
- Facial expressions
- Eye behavior
- Vocal cues or paralanguage
- Paraverbal= the vocal clues that we give, emphasis that we place on certain words
Therapeutic Communication Techniques: Using Silence allows the client to take control of
the discussion, if he or she so desires
Therapeutic Communication Techniques: Accepting - conveys positive regard.
- keep in mind that this is the very best that the person can do at this given time
- "Yes, I understand what you said."
with Guaranteed Success
Interpersonal Communication - Interpersonal communication is a transaction between the
sender and the receiver. Both persons participate simultaneously.
- In the transactional model, both participants perceive each other, listen to each other, and
simultaneously engage in the process of creating meaning in a relationship.
The Impact of Preexisting Conditions Both sender and receiver bring certain preexisting
conditions to the exchange that influence both the intended message and the way in which it is
interpreted.
- Values, attitudes, and beliefs. Example: Attitudes of prejudice are expressed through negative
stereotyping.
- Culture or religion. Cultural mores, norms, ideas, and customs provide the basis for ways of
thinking.
- Levels of consciousness, symptoms may interfere in establishing interpersonal
communication
The Impact of Preexisting Conditions Cont - Social status. High-status persons often convey
their high-power position with gestures of hands on hips, power dressing, greater height, and
more distance when communicating with individuals considered to be of lower social status.
- Gender. Masculine and feminine gestures influence messages conveyed in communication
with others.
- Age or developmental level. Example: The influence of developmental level on communication
is especially evident during adolescence, with words such as "cool," "awesome," "dude," and
others.
The Impact of Preexisting Conditions Cont The environment in which the transaction takes
place. Territoriality, density, and distance are aspects of environment that communicate
messages.
1. Territoriality is the innate tendency to own space.
, 2. Density is the number of people within a given environmental space.
3. Distance is the means by which various cultures use space to communicate.
Respect patients own space ask "Is it ok if I come in to talk to you"
4 Kinds of Distance in interpersonal Interactions 1. Intimate distance is the closest distance
that individuals allow between themselves and others.
2. Personal distance is the distance for interactions that are personal in nature, such as close
conversation with friends.
3. Social distance is the distance for conversation with strangers or acquaintances.
4. Public distance is the distance for speaking in public or yelling to someone some distance
away.
- In psych, we use social distance the most
Components of Nonverbal Communication - Physical appearance and dress
- Body movement and posture
- Touch
- Facial expressions
- Eye behavior
- Vocal cues or paralanguage
- Paraverbal= the vocal clues that we give, emphasis that we place on certain words
Therapeutic Communication Techniques: Using Silence allows the client to take control of
the discussion, if he or she so desires
Therapeutic Communication Techniques: Accepting - conveys positive regard.
- keep in mind that this is the very best that the person can do at this given time
- "Yes, I understand what you said."
