HDI Study Guide Exam Questions and
Answers15
Define ethics in business - ANSWERS-Refers to abiding by principles and codes that guides how
members of an organization are expected to behave
Define emotional intelligence(EI) - ANSWERS-The ability to recognize and know " in the
moment" what emotions you are feeling and what they mean
Describe Self- Awareness - ANSWERS-Helps to provide a framework and foundation in which
other competencies grow upon. This involves self-assessment of oneself, having self-regard, and
being optimistic
Describe Emotional Connection - ANSWERS-Involves relationship building through empathetic
listening and communication
Describe emotional hijack - ANSWERS-a perceived threat, whether it is real or not, from a
situation or person.
Define switch tasking - ANSWERS-The tendency to switch between tasks before one is
completed
Define distraction management - ANSWERS-Being aware of one's distractions throughout the
day that deter a person from accomplishing his/her tasks, plans, goals, or objectives
Define effective time management - ANSWERS-the act of prioritizing tasks and limiting
distractions in order to maximize the return on personal efficiency and productivity
, Define strategic planning - ANSWERS-an organized process(occurring at the management level)
to define the organizations desired future state, the high-level goals and objectives of the
organization, and the sequence of actions and tasks to achieve them
Define strategy - ANSWERS-a documented plan of action to bring about a future state, such as
the organization's goals and objectives
Vision statement - ANSWERS-a documented view of the future state of the organization or
business unit. It reflects the "ideal" picture of what the organization wants to become as viewed
by its stakeholders
mission statement - ANSWERS-a formal, short written statement about the strategic purpose of
an organization or business unit.
goals - ANSWERS-the outcomes an organization wants to achieve. The desired endpoint in the
support of your strategy
objectives - ANSWERS-are the milestones to measure progress towards achieving goals
policy - ANSWERS-defines what is or not permitted within an organization. It establishes
expectations and limitations related to behavior
Team - ANSWERS-a group of people working toward a common goal
Stress - ANSWERS-an individuals response to changes or external influences. It is a natural
physiological occurrence and can have both positive and negative effects
automation - ANSWERS-the technique, method, or system of operating or controlling a process
by highly automatic means, reducing human intervention to a minimum
Answers15
Define ethics in business - ANSWERS-Refers to abiding by principles and codes that guides how
members of an organization are expected to behave
Define emotional intelligence(EI) - ANSWERS-The ability to recognize and know " in the
moment" what emotions you are feeling and what they mean
Describe Self- Awareness - ANSWERS-Helps to provide a framework and foundation in which
other competencies grow upon. This involves self-assessment of oneself, having self-regard, and
being optimistic
Describe Emotional Connection - ANSWERS-Involves relationship building through empathetic
listening and communication
Describe emotional hijack - ANSWERS-a perceived threat, whether it is real or not, from a
situation or person.
Define switch tasking - ANSWERS-The tendency to switch between tasks before one is
completed
Define distraction management - ANSWERS-Being aware of one's distractions throughout the
day that deter a person from accomplishing his/her tasks, plans, goals, or objectives
Define effective time management - ANSWERS-the act of prioritizing tasks and limiting
distractions in order to maximize the return on personal efficiency and productivity
, Define strategic planning - ANSWERS-an organized process(occurring at the management level)
to define the organizations desired future state, the high-level goals and objectives of the
organization, and the sequence of actions and tasks to achieve them
Define strategy - ANSWERS-a documented plan of action to bring about a future state, such as
the organization's goals and objectives
Vision statement - ANSWERS-a documented view of the future state of the organization or
business unit. It reflects the "ideal" picture of what the organization wants to become as viewed
by its stakeholders
mission statement - ANSWERS-a formal, short written statement about the strategic purpose of
an organization or business unit.
goals - ANSWERS-the outcomes an organization wants to achieve. The desired endpoint in the
support of your strategy
objectives - ANSWERS-are the milestones to measure progress towards achieving goals
policy - ANSWERS-defines what is or not permitted within an organization. It establishes
expectations and limitations related to behavior
Team - ANSWERS-a group of people working toward a common goal
Stress - ANSWERS-an individuals response to changes or external influences. It is a natural
physiological occurrence and can have both positive and negative effects
automation - ANSWERS-the technique, method, or system of operating or controlling a process
by highly automatic means, reducing human intervention to a minimum
