CAP Exam with Questions and Correct
Answers Latest Updated GRADED A+
Communication - CORRECT ANSWERS-an exchange of messages between
individuals for the purpose of creating or influencing the meaning others
assign to events through signs and symbols
Signs - CORRECT ANSWERS-involuntary expressions of emotion such as
facial expressions, eye contact, postures, gestures, and vocal variations
Nonverbal Communication - CORRECT ANSWERS-uses signs
Symbols - CORRECT ANSWERS-letters and words that stand for objects, ideas,
or states of mind
Verbal Communication - CORRECT ANSWERS-the voluntary use of symbols
Interpersonal Communication - CORRECT ANSWERS-how you use facial
expressions, inflection, voice tone and body language to get your message
across. The ability to listen is an interpersonal communication skill.
Intrapersonal Communication - CORRECT ANSWERS-How you analyze a
situation and use the information. Centers on self-awareness (how you see
yourself), perception (an understand of the self and the world), and expectation
(a guideline for future decisions).
Formal Communications - CORRECT ANSWERS-done through official
channels; can be downward, upward, or horizontal
Downward Communications - CORRECT ANSWERS-Messages sent from
management to employees. Necessary to clarify goals, share information,
educate, and guide.
Upward Communications - CORRECT ANSWERS-Sent from employees to
management. Often informs management about project progress and
challenges.
Horizontal Communications - CORRECT ANSWERS-Messages that travel from
employee to employee, manager to manager, or executive to executive.
,Informal Communications - CORRECT ANSWERS-Conversations people have
with each other. Many times based on speculation, rumors, or overheard
conversations. Most often resemble gossip.
Deductive Reasoning - CORRECT ANSWERS-Using a general conclusion to
reach a specific conclusion. All wasps have stingers. This is a wasp, therefore it
has a stinger.
Inductive Reasoning - CORRECT ANSWERS-Using a specific conclusion to
reach a general conclusion.This wasp has a stinger, therefore all wasps have
stingers. AKA bottom-up approach.
Communication in the workplace occurs in 5 forms - CORRECT ANSWERS-1.
Written
2. Oral
3. Visual
4. Audio-visual
5. Computer-based
Written Communications - CORRECT ANSWERS-Anything put on paper:
memos, letters, manuals, forms, flyers, etc.
Oral Communications - CORRECT ANSWERS-face-to-face communications,
meetings, telephone calls, and radio broadcasts
Visual Communications - CORRECT ANSWERS-facial expressions, as well as
materials such as charts, posters, and diagrams
Audio-Visual Communications - CORRECT ANSWERS-combines two media,
such as television, or film and narration
Computer-Based Communications - CORRECT ANSWERS-video conferences,
websites, and email
5 steps of the communication process - CORRECT ANSWERS-1. Sender has an
idea
2. Sender encodes the message
3. Sender selects channel and transmits message
4. Receiver decodes message
5. Receiver sends feedback to sender
Factors that can break down communication - CORRECT ANSWERS-physical
noise
psychological noise
frame of reference
, Physical Noise - CORRECT ANSWERS-environmental conditions such as noise
level or temperature
Psychological Noise - CORRECT ANSWERS-anything that makes it harder for
someone to understand the message. Ex: poor vocabulary, more interested in
defending themselves than listening
Frame of Reference - CORRECT ANSWERS-values, experiences, customs, etc.
which someone uses to evaluate data, communicate ideas, and guide behavior
Autocratic Leaders - CORRECT ANSWERS-Make all of the decisions and
closely monitor the work of their staff. Can be useful when dealing with
inexperienced staff. Communication is one-way: leader to employees.
Democratic Leaders - CORRECT ANSWERS-Welcome input from their team
and allow team members to work with less supervision. Facilitate the
conversation and report back on the decision. This style puts a high value on
innovation and independent work but it can be a slow way to reach a
conclusion. Works best when everyone participates and isn't afraid to discuss
their ideas.
Laissez-Faire Leaders - CORRECT ANSWERS-Trust their team to do the work
and only monitor work or assist when requested. May not seem to care, but it is
important to keep them informed.
Situational Leaders - CORRECT ANSWERS-Adapt their style to the needs of
their team. May use several leadership styles depending on the challenge or
situation. When your boss practices this style you should communicate clearly
and often so they understand the changing needs of your project. Robert
Tannenbaum and Warren Schmidt, 1957: 7 types of leadership styles.
The leader tells - CORRECT ANSWERS-autocratic style of leadership; used
when teams are new, inexperienced, or weak
5 Main Approaches and Theories of Leadership - CORRECT ANSWERS-1.
Scientific Management
2. Hawthorne Studies
3. Trait Approach
4. Skills/Behavior Approach
5. Situational Leadership
Scientific Management - CORRECT ANSWERS-Frederick Taylor used time and
motion studies to break down actions to a basic, standardized level so that
workers would need few motions and little thought. (Henry Ford used it in his
assembly line.)
Answers Latest Updated GRADED A+
Communication - CORRECT ANSWERS-an exchange of messages between
individuals for the purpose of creating or influencing the meaning others
assign to events through signs and symbols
Signs - CORRECT ANSWERS-involuntary expressions of emotion such as
facial expressions, eye contact, postures, gestures, and vocal variations
Nonverbal Communication - CORRECT ANSWERS-uses signs
Symbols - CORRECT ANSWERS-letters and words that stand for objects, ideas,
or states of mind
Verbal Communication - CORRECT ANSWERS-the voluntary use of symbols
Interpersonal Communication - CORRECT ANSWERS-how you use facial
expressions, inflection, voice tone and body language to get your message
across. The ability to listen is an interpersonal communication skill.
Intrapersonal Communication - CORRECT ANSWERS-How you analyze a
situation and use the information. Centers on self-awareness (how you see
yourself), perception (an understand of the self and the world), and expectation
(a guideline for future decisions).
Formal Communications - CORRECT ANSWERS-done through official
channels; can be downward, upward, or horizontal
Downward Communications - CORRECT ANSWERS-Messages sent from
management to employees. Necessary to clarify goals, share information,
educate, and guide.
Upward Communications - CORRECT ANSWERS-Sent from employees to
management. Often informs management about project progress and
challenges.
Horizontal Communications - CORRECT ANSWERS-Messages that travel from
employee to employee, manager to manager, or executive to executive.
,Informal Communications - CORRECT ANSWERS-Conversations people have
with each other. Many times based on speculation, rumors, or overheard
conversations. Most often resemble gossip.
Deductive Reasoning - CORRECT ANSWERS-Using a general conclusion to
reach a specific conclusion. All wasps have stingers. This is a wasp, therefore it
has a stinger.
Inductive Reasoning - CORRECT ANSWERS-Using a specific conclusion to
reach a general conclusion.This wasp has a stinger, therefore all wasps have
stingers. AKA bottom-up approach.
Communication in the workplace occurs in 5 forms - CORRECT ANSWERS-1.
Written
2. Oral
3. Visual
4. Audio-visual
5. Computer-based
Written Communications - CORRECT ANSWERS-Anything put on paper:
memos, letters, manuals, forms, flyers, etc.
Oral Communications - CORRECT ANSWERS-face-to-face communications,
meetings, telephone calls, and radio broadcasts
Visual Communications - CORRECT ANSWERS-facial expressions, as well as
materials such as charts, posters, and diagrams
Audio-Visual Communications - CORRECT ANSWERS-combines two media,
such as television, or film and narration
Computer-Based Communications - CORRECT ANSWERS-video conferences,
websites, and email
5 steps of the communication process - CORRECT ANSWERS-1. Sender has an
idea
2. Sender encodes the message
3. Sender selects channel and transmits message
4. Receiver decodes message
5. Receiver sends feedback to sender
Factors that can break down communication - CORRECT ANSWERS-physical
noise
psychological noise
frame of reference
, Physical Noise - CORRECT ANSWERS-environmental conditions such as noise
level or temperature
Psychological Noise - CORRECT ANSWERS-anything that makes it harder for
someone to understand the message. Ex: poor vocabulary, more interested in
defending themselves than listening
Frame of Reference - CORRECT ANSWERS-values, experiences, customs, etc.
which someone uses to evaluate data, communicate ideas, and guide behavior
Autocratic Leaders - CORRECT ANSWERS-Make all of the decisions and
closely monitor the work of their staff. Can be useful when dealing with
inexperienced staff. Communication is one-way: leader to employees.
Democratic Leaders - CORRECT ANSWERS-Welcome input from their team
and allow team members to work with less supervision. Facilitate the
conversation and report back on the decision. This style puts a high value on
innovation and independent work but it can be a slow way to reach a
conclusion. Works best when everyone participates and isn't afraid to discuss
their ideas.
Laissez-Faire Leaders - CORRECT ANSWERS-Trust their team to do the work
and only monitor work or assist when requested. May not seem to care, but it is
important to keep them informed.
Situational Leaders - CORRECT ANSWERS-Adapt their style to the needs of
their team. May use several leadership styles depending on the challenge or
situation. When your boss practices this style you should communicate clearly
and often so they understand the changing needs of your project. Robert
Tannenbaum and Warren Schmidt, 1957: 7 types of leadership styles.
The leader tells - CORRECT ANSWERS-autocratic style of leadership; used
when teams are new, inexperienced, or weak
5 Main Approaches and Theories of Leadership - CORRECT ANSWERS-1.
Scientific Management
2. Hawthorne Studies
3. Trait Approach
4. Skills/Behavior Approach
5. Situational Leadership
Scientific Management - CORRECT ANSWERS-Frederick Taylor used time and
motion studies to break down actions to a basic, standardized level so that
workers would need few motions and little thought. (Henry Ford used it in his
assembly line.)
