USPS SSA ACADEMY 421 EXAM SOLVED CORRECTLY TO SCOE A+
2026 | UPDATED
1. Postal service employees operate under a mandate to Custody
protect and preserve the mail placed in its:
2. A violation of the security and sanctity of the mail is: Failing to
deliver the mail.
3. The first opportunity for a sales and services associate Deliver a first
impression.
to start the customer experience on a positive
note is to:
4. The type of communication that can enhance Non - verbal
or con- tradict messages is: communica- tion
5. approach a sales and services associate can A+GIST
use to engage our customers and ensure their
need are met is:
6. Why is maintaining the security and sanctity Instills customer confi-
mail one of the core responsibilities of the dence.
Postal Service ?
7. Successful sales transactions occur when the Sales and Makes an
informed mutu-
Services Associate (SSA): al decision with the cus-
tomer on products
ser- vices.
8. What is the most positive way to impact Provide world - class cus-
customer perception of the Post Office? tomer service
9. The U.S. Postal Service is the only delivery service that Every address
in the nation
1/
15
, USPS SSA ACADEMY 421 EXAM SOLVED CORRECTLY TO SCOE A+
2026 | UPDATED
reaches: six days a week. Eflcient
10. An organized workstation creates a more
workplace.
2/
15
2026 | UPDATED
1. Postal service employees operate under a mandate to Custody
protect and preserve the mail placed in its:
2. A violation of the security and sanctity of the mail is: Failing to
deliver the mail.
3. The first opportunity for a sales and services associate Deliver a first
impression.
to start the customer experience on a positive
note is to:
4. The type of communication that can enhance Non - verbal
or con- tradict messages is: communica- tion
5. approach a sales and services associate can A+GIST
use to engage our customers and ensure their
need are met is:
6. Why is maintaining the security and sanctity Instills customer confi-
mail one of the core responsibilities of the dence.
Postal Service ?
7. Successful sales transactions occur when the Sales and Makes an
informed mutu-
Services Associate (SSA): al decision with the cus-
tomer on products
ser- vices.
8. What is the most positive way to impact Provide world - class cus-
customer perception of the Post Office? tomer service
9. The U.S. Postal Service is the only delivery service that Every address
in the nation
1/
15
, USPS SSA ACADEMY 421 EXAM SOLVED CORRECTLY TO SCOE A+
2026 | UPDATED
reaches: six days a week. Eflcient
10. An organized workstation creates a more
workplace.
2/
15
