Sales and services associate academy test questions and answers
100% verified | updated
1. theft Taking something that does not belong to you
2. Destruction or Deliberately damanaging or losing of mail
damage of mail
3. Delay of mail Improperly detaining of deliberately failing to deliver mail in accor-
dance with the service standards prescribed for each class of mail
4. Opening No one except those employed by the postal service can do this
5. SSDA Performs many of the same duties of an SSA; however, they
also support the back oflce distribution functions
6. Lobby assistant Helps customer identify mailing needs, ensures containers
complete
required forms before they reach the window and answers
customers questions
7. LSSA & lead sales service Maintains a comprehensive working knowledge of regulations
ruling
associate policy and procedures relating to all phases of retail services. Provides
technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies,
procedures, operations, or regulations.
8. Postmaster /manager Business leaders and community anchors that make local contacts
the
postal service needs to increase its share of the shipping maket.
9. Other sales and Your teammates. You support each other by ensuring the
service associate correct processes are followed and customer needs are
met
10. Supervisor Responsible for ensuring that employees are properly trained and
1/
35
, Sales and services associate academy test questions and answers
100% verified | updated
well
informed
11. Provides assurance to postal customers of the sanctity of the mail
2/
35
, Sales and services associate academy test questions and answers
100% verified | updated
USPIS (US Postal Inspec- tion
Service)
12. Perception Is reality. Tries to increase our brand recognition. Trying to
improve.
13. Six retail moments 1. deliever first impression.
that matter 2. act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
14. What is the post To provide world class customer service and build brand
offices primary recognition
purpose?
15. How do we build Positive attitude, listening, communication, adapting to change,
cus- tomer prod- uct knowledge, soliciting customer comments, and by
relationships? being the best
16. Demeanor Sets the tone of the transaction and customer relationship
17. Confidence Builds rapport and promotes customer loyalty
18. Communication The art and technique of using words ettectively to impart
information
or ideas
19. Verbal communication Uses spoken words, as opposed to written words with a definite
be-
ginning and ending point
20. Non-verbal communica- tion
3/
35
, Sales and services associate academy test questions and answers
100% verified | updated
Wordless signals
21. Non-verbal cues Can enhance or contradict verbal messages
22. Active listening Process used by the receiver
4/
35
100% verified | updated
1. theft Taking something that does not belong to you
2. Destruction or Deliberately damanaging or losing of mail
damage of mail
3. Delay of mail Improperly detaining of deliberately failing to deliver mail in accor-
dance with the service standards prescribed for each class of mail
4. Opening No one except those employed by the postal service can do this
5. SSDA Performs many of the same duties of an SSA; however, they
also support the back oflce distribution functions
6. Lobby assistant Helps customer identify mailing needs, ensures containers
complete
required forms before they reach the window and answers
customers questions
7. LSSA & lead sales service Maintains a comprehensive working knowledge of regulations
ruling
associate policy and procedures relating to all phases of retail services. Provides
technical guidance to retail employees assigned to the unit,
informing them of changes or clarifications in policies,
procedures, operations, or regulations.
8. Postmaster /manager Business leaders and community anchors that make local contacts
the
postal service needs to increase its share of the shipping maket.
9. Other sales and Your teammates. You support each other by ensuring the
service associate correct processes are followed and customer needs are
met
10. Supervisor Responsible for ensuring that employees are properly trained and
1/
35
, Sales and services associate academy test questions and answers
100% verified | updated
well
informed
11. Provides assurance to postal customers of the sanctity of the mail
2/
35
, Sales and services associate academy test questions and answers
100% verified | updated
USPIS (US Postal Inspec- tion
Service)
12. Perception Is reality. Tries to increase our brand recognition. Trying to
improve.
13. Six retail moments 1. deliever first impression.
that matter 2. act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
14. What is the post To provide world class customer service and build brand
offices primary recognition
purpose?
15. How do we build Positive attitude, listening, communication, adapting to change,
cus- tomer prod- uct knowledge, soliciting customer comments, and by
relationships? being the best
16. Demeanor Sets the tone of the transaction and customer relationship
17. Confidence Builds rapport and promotes customer loyalty
18. Communication The art and technique of using words ettectively to impart
information
or ideas
19. Verbal communication Uses spoken words, as opposed to written words with a definite
be-
ginning and ending point
20. Non-verbal communica- tion
3/
35
, Sales and services associate academy test questions and answers
100% verified | updated
Wordless signals
21. Non-verbal cues Can enhance or contradict verbal messages
22. Active listening Process used by the receiver
4/
35
