EXAM STUDY GUIDE 2026/2027
COMPLETE QUESTIONS WITH VERIFIED
CORRECT ANSWERS || 100%
negotiation - ANSWER A process in which two or more parties exchange goods or services
and attempt to agree on the exchange rate for them.
distributive bargaining - ANSWER Negotiation that seeks to divide up a fixed amount of
resources; a win-lose situation.
fixed pie - ANSWER The belief that there is only a set amount of goods or services to be
divvied up between the parties.
integrative bargaining - ANSWER Negotiation that seeks one or more settlements that can
create a win-win solution.
BATNA - ANSWER The Best Alternative To a Negotiated Agreement; the least the
individual should accept.
mediator - ANSWER A neutral third party who facilitates a negotiated solution by using
reasoning, persuasion, and suggestions for alternatives.
,arbitrator - ANSWER A third party to a negotiation who has the authority to dictate an
agreement.
conciliator - ANSWER A trusted third party who provides an informal communication link
between the negotiator and the opponent.
Role - ANSWER A set of expected behavior patterns attributed to someone occupying a
given position in a social unit.
work group - ANSWER A group that interacts primarily to share information and to make
decisions to help each group member perform within his or her area of responsibility.
work team - ANSWER A group whose individual efforts result in performance that is
greater than the sum of the individual inputs.
problem solving teams - ANSWER Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving quality,
efficiency, and the work environment.
self-managed work teams - ANSWER Groups of 10 to 15 people who take on
responsibilities of their former supervisors.
cross-functional teams - ANSWER Employees from about the same hierarchical level, but
from different work areas, who come together to accomplish a task.
virtual teams - ANSWER Teams that use computer technology to tie together physically
dispersed members in order to achieve a common goal.
,multiteam systems - ANSWER Systems in which different teams need to coordinate their
efforts to produce a desired outcome.
organizational demography - ANSWER The degree to which members of a work unit share
a common demographic attribute, such as age, sex, race, educational level, or length of
service in an organization, and the impact of this attribute on turnover.
reflexivity - ANSWER A team characteristic of reflecting on and adjusting the master plan
when necessary.
mental models - ANSWER Team members' knowledge and beliefs about how the work
gets done by the team.
organizational culture - ANSWER A system of shared meaning held by members that
distinguishes the organization from other organizations.
7 primary characteristics of organizational culture - ANSWER A PATIOS A 1.) Innovation
and risk taking 2.) Attention to detail 3.) Outcome orientation 4.) People orientation 5.) Team
orientation 6.) Aggressiveness 7.) Stability
dominant culture - ANSWER A culture that expresses the core values that are shared by a
majority of the organization's members.
core values - ANSWER The primary or dominant values that are accepted throughout the
organization.
subcultures - ANSWER Minicultures within an organization, typically defined by
department designations and geographical separation.
, strong culture - ANSWER A culture in which the core values are intensely held and widely
shared.
organizational climate - ANSWER The shared perceptions organizational members have
about their organization and work environment.
Underweight
BMI under 18.5
Normal weight
18.5-24.9
Overweight
25-29.9
Obese
BMI over 30
Extremely Obese
BMI > 35
Calculate BMI
weight (kg) / height (m^2)
weight management strategies and actions
Management of the eating behavior (food diary, where why, how, and how much)
Promoting physical activity to increase energy output
Pursuit of emotional (stress), social, and psychologic health
Define problem behavior
Record and Analyze Baseline Behavior
Plan a Behavior Management Strategy
COMPLETE QUESTIONS WITH VERIFIED
CORRECT ANSWERS || 100%
negotiation - ANSWER A process in which two or more parties exchange goods or services
and attempt to agree on the exchange rate for them.
distributive bargaining - ANSWER Negotiation that seeks to divide up a fixed amount of
resources; a win-lose situation.
fixed pie - ANSWER The belief that there is only a set amount of goods or services to be
divvied up between the parties.
integrative bargaining - ANSWER Negotiation that seeks one or more settlements that can
create a win-win solution.
BATNA - ANSWER The Best Alternative To a Negotiated Agreement; the least the
individual should accept.
mediator - ANSWER A neutral third party who facilitates a negotiated solution by using
reasoning, persuasion, and suggestions for alternatives.
,arbitrator - ANSWER A third party to a negotiation who has the authority to dictate an
agreement.
conciliator - ANSWER A trusted third party who provides an informal communication link
between the negotiator and the opponent.
Role - ANSWER A set of expected behavior patterns attributed to someone occupying a
given position in a social unit.
work group - ANSWER A group that interacts primarily to share information and to make
decisions to help each group member perform within his or her area of responsibility.
work team - ANSWER A group whose individual efforts result in performance that is
greater than the sum of the individual inputs.
problem solving teams - ANSWER Groups of 5 to 12 employees from the same
department who meet for a few hours each week to discuss ways of improving quality,
efficiency, and the work environment.
self-managed work teams - ANSWER Groups of 10 to 15 people who take on
responsibilities of their former supervisors.
cross-functional teams - ANSWER Employees from about the same hierarchical level, but
from different work areas, who come together to accomplish a task.
virtual teams - ANSWER Teams that use computer technology to tie together physically
dispersed members in order to achieve a common goal.
,multiteam systems - ANSWER Systems in which different teams need to coordinate their
efforts to produce a desired outcome.
organizational demography - ANSWER The degree to which members of a work unit share
a common demographic attribute, such as age, sex, race, educational level, or length of
service in an organization, and the impact of this attribute on turnover.
reflexivity - ANSWER A team characteristic of reflecting on and adjusting the master plan
when necessary.
mental models - ANSWER Team members' knowledge and beliefs about how the work
gets done by the team.
organizational culture - ANSWER A system of shared meaning held by members that
distinguishes the organization from other organizations.
7 primary characteristics of organizational culture - ANSWER A PATIOS A 1.) Innovation
and risk taking 2.) Attention to detail 3.) Outcome orientation 4.) People orientation 5.) Team
orientation 6.) Aggressiveness 7.) Stability
dominant culture - ANSWER A culture that expresses the core values that are shared by a
majority of the organization's members.
core values - ANSWER The primary or dominant values that are accepted throughout the
organization.
subcultures - ANSWER Minicultures within an organization, typically defined by
department designations and geographical separation.
, strong culture - ANSWER A culture in which the core values are intensely held and widely
shared.
organizational climate - ANSWER The shared perceptions organizational members have
about their organization and work environment.
Underweight
BMI under 18.5
Normal weight
18.5-24.9
Overweight
25-29.9
Obese
BMI over 30
Extremely Obese
BMI > 35
Calculate BMI
weight (kg) / height (m^2)
weight management strategies and actions
Management of the eating behavior (food diary, where why, how, and how much)
Promoting physical activity to increase energy output
Pursuit of emotional (stress), social, and psychologic health
Define problem behavior
Record and Analyze Baseline Behavior
Plan a Behavior Management Strategy
