USPS EXAM 421 WINDOW CLERK PRACTICE QUESTIONS AND ANSWERS RATED A+ SURE PASS

USPS EXAM 421 WINDOW CLERK
PRACTICE QUESTIONS AND
ANSWERS RATED A+ SURE PASS
USPSmMissionm-mCORRECTmANSWERSmProvide,mtrusted,maffordable,muniversal



24-HourmClockm-
mCORRECTmANSWERSmImprovemeffectivenessmthroughmstandardizationm&minnovation.mEnd-to-


endmprocessmtomensuremmailmismCollected,mdistributed,mandmdelivered.mUSPSmrunsmonmthis.



DeliverymMethodsm-
mCORRECTmANSWERSmPlanes,mtrucks,mcars,mboats,mbicycles,msnowmmobiles,mmules.




APCm-mCORRECTmANSWERSmAutomatedmPostalmCenters



AutomatedmPostalmCentersm-mCORRECTmANSWERSmSelf-
servemkiosks,mcommercialmretailmoutlets,mbanks,mATMs.



MailmArrivalmProfilem-mCORRECTmANSWERSmDeterminesmoperationalmstartupm&mstaffing.



CETm-mCORRECTmANSWERSmCriticalmEntrymTime



ClearancemTimem-mCORRECTmANSWERSmMailmismclearedmformdispatch.



18:00m-mCORRECTmANSWERSmCarriersminmfrommstreet.



20:00m-mCORRECTmANSWERSm80%mofmcollectionmmailmshouldmbemcancelledmatmthemP&DC.

,23:00m-mCORRECTmANSWERSmOutmofmprimarymprocessing.



24:00m-mCORRECTmANSWERSmSecondarymOperationsmComplete



04:00-09:00m-mCORRECTmANSWERSmDistributemtomDDC/DDU



07:00m-mCORRECTmANSWERSm100%mofmDPSm2ndmpassmcomplete.



CoremResponsibilitym-mCORRECTmANSWERSmSecurity,mSanctity,mPreserve,mProtectm-
mInstillsmcustomermconfidence,mprojectsmpositivempublicmimage,mmaintainsmcompetitivemadvantag


e,mprotectsmprivacy.



PolicyNetm-mCORRECTmANSWERSmOnlinemresourcemtomfindmhandbooks,mmanuals,mpublications.



Directivesm-mCORRECTmANSWERSmPolicies,mProcedures,mRegulationsm-
mEffectsminmfourmways:mproductivity,mrevenue,mlegalmliability,mcustomermservice.




DMMm-mCORRECTmANSWERSmDomesticmMailmManual



DomesticmMailmManualm-mCORRECTmANSWERSmDMMm-
mPolicies,mproceduresmandmregulatinsmformdomesticmmail.mInformationmonmextramservices,mpostage


mprices,mmailmclasses.




IMMm-mCORRECTmANSWERSmInternationalmMailmManual



InternationalmMailmManualm-mCORRECTmANSWERSmIMMm-
mMailingmconditionsmformeachmcountry,malsomincludesmamlistmofmcountries.

,ASMm-mCORRECTmANSWERSmAdminstrativemSupportmManual



AdministrativemSupportmManualm-
mCORRECTmANSWERSmPolicies,mproceduresmformadminstrativemandmsupportmfunctions.mInformatio


nmcoveringmaudits,minvestigations,mcommunication,mfacilities,mequipmentmandmprivacy.



POMm-mCORRECTmANSWERSmPostalmOperationsmManual



PostalmOperationsmManualm-
mCORRECTmANSWERSmOperationsmfunctionmofmfieldmorganizations.mInformationmregardingmretail,m


philatelic,mcollection,mmailmprocessing,mtransportation,mdelivery,mvehicalmoperation.



ELMm-mCORRECTmANSWERSmEmployeem&mLabormRelationsmManual



Employeem&mLabormRelationsmManualm-
mCORRECTmANSWERSmPersonnelmpoliciesmandmregulations.mEmployeemplacement,mpay,mbenefits,mt


raining,mhealthmandmenvironment,mlabormrelations.



F101m-mCORRECTmANSWERSmFieldmAccountingmProcedures



ASmormMSm-mCORRECTmANSWERSmHandbookmIDmformAdministrativemSupportmManualm(ASM)



DMm-mCORRECTmANSWERSmHandbookmIDmformDomesticmMailmManualm(DMM)



ELmormPm-mCORRECTmANSWERSmHandbookmIDmformEmployeem&mLabormRelationsmManualm(ELM)

, Mm-
mCORRECTmANSWERSmHandbookmIDmformPostalmOperationsmManualm(POM)mormAdministrativemSup


portmManualm(ASM)



POm-mCORRECTmANSWERSmHandbookmIDmformPostalmOperationsmManualm(POM)



Publicationsm-mCORRECTmANSWERSmPrimarilymformpublic,mmarketingmandmmailmguidelines.



PostalmBulletinm-
mCORRECTmANSWERSmOfficialmsourcemofmupdatesmandmamendmentsmtomcurrentmdirectives.mCanmb


emaccessedmthroughmPolicyNet.mBiweekly.



PostalmFormsm-
mCORRECTmANSWERSmCanmbemsearchedmbymtitlemormnumber.mWebsitemalsomprovidesmlinksmtomOP


M,mGSA,mTSH,mOSHA,mOWCP.



Publicationm223m-mCORRECTmANSWERSmInformationmregardingmdirectivesmandmformsmcatalog.



#1mBusinessmGoalm-mCORRECTmANSWERSmStrengtheningmcustomermrelationship.



Value,mExceptionalmService,mReliabilitym-
mCORRECTmANSWERSmWillmincreasemrevenue,mmissedmopportunitymismmissedmrevenue,mqualitymen


d-to-endmservice.



BuildingmCustomermRelationshipm-
mCORRECTmANSWERSmPositivemattitude,mListening,mCommunication,mAdaptingmtomchange,mKnowle


dgemofmproducts,mSolicitingmcustomermfeedback.