Zaxby's Manager Certification Test Exam
QUESTIONS AND CORRECT ANSWERS 2025-
2026 GET IT CORRECT !!!
A guest arrives and informs you that he/she is there to
pick up an online order. You notice the order has not
been placed on the pickup rack, and you don't see the
ticket displayed on the FOH expo screen. Which other
action could you take to trace the guest's order? -
-Solution
Press 00 on the Micros POS to check the information on
the Online Utility screen
A guest calls the store to complain about items missing
from their drive-thru order. During your phone
conversation, you should do which of the following? -
-Solution
Empathize with the guest and offer a genuine apology
A guest complains to you about an odd taste in the
water coming from the Freestyle machine. What actions
do you take to remedy the situation? -
-Solution
Check the nozzle
A manager notices a team member with loose, long hair
working in the back of house. The manager asks that the
team member's hair be tied back into either pigtails or a
ponytail. This was the correct action for the manager to
take. -
-Solution
,TRUE
A team member is working the drive-thru during a busy
lunch rush and runs out of drink cups. Although the
storage racks have several opened boxes of drink cups,
the team member opens a new box of cups that is
beside the storage racks and restocks the station. The
GM explains that the opened boxes should have been
used first to follow FIFO rules. This was the correct
action for the manager to take. -
-Solution
TRUE
A team member shows up to work wearing a black t-
shirt with a Zaxby's logo on it and a pair of blue jeans.
The manager allows the team member to work in a non-
guest facing Back of House position. This was the correct
action for the manager to take. -
-Solution
FALSE
A waste tracking system assists in accounting for all food
that is: (Choose all that apply.) -
-Solution
Dropped on the floor
Overcooked
Assembled incorrectly
Over its maximum hold
After arriving at the location, you check to see how
closing went the night before. When you open the
, Breader Station cooler, you see the picture below. What
error was made at closing? -
-Solution
The prepped tenders should have been transferred to
the walk-in cooler for overnight storage.
After Dale puts away the items from a truck delivery, his
manager sees he placed the fresh wings on the rack
above the cases of cucumbers in the walk-in cooler. The
manager pulls Dale aside and explains that the cases of
fresh wings should be placed in front of the newer cases
of cucumbers in order to observe FIFO. This was the
correct action for the manager to take. -
-Solution
FALSE
All of the following are characteristics of spent oil
EXCEPT: -
-Solution
Light colored
All refrigerated/freezer units should have a hanging air
thermometer. -
-Solution
TRUE
An online order guest complains that she had to wait 15
minutes for her order after arriving at the store. What
should you do? -
-Solution
All of the above
QUESTIONS AND CORRECT ANSWERS 2025-
2026 GET IT CORRECT !!!
A guest arrives and informs you that he/she is there to
pick up an online order. You notice the order has not
been placed on the pickup rack, and you don't see the
ticket displayed on the FOH expo screen. Which other
action could you take to trace the guest's order? -
-Solution
Press 00 on the Micros POS to check the information on
the Online Utility screen
A guest calls the store to complain about items missing
from their drive-thru order. During your phone
conversation, you should do which of the following? -
-Solution
Empathize with the guest and offer a genuine apology
A guest complains to you about an odd taste in the
water coming from the Freestyle machine. What actions
do you take to remedy the situation? -
-Solution
Check the nozzle
A manager notices a team member with loose, long hair
working in the back of house. The manager asks that the
team member's hair be tied back into either pigtails or a
ponytail. This was the correct action for the manager to
take. -
-Solution
,TRUE
A team member is working the drive-thru during a busy
lunch rush and runs out of drink cups. Although the
storage racks have several opened boxes of drink cups,
the team member opens a new box of cups that is
beside the storage racks and restocks the station. The
GM explains that the opened boxes should have been
used first to follow FIFO rules. This was the correct
action for the manager to take. -
-Solution
TRUE
A team member shows up to work wearing a black t-
shirt with a Zaxby's logo on it and a pair of blue jeans.
The manager allows the team member to work in a non-
guest facing Back of House position. This was the correct
action for the manager to take. -
-Solution
FALSE
A waste tracking system assists in accounting for all food
that is: (Choose all that apply.) -
-Solution
Dropped on the floor
Overcooked
Assembled incorrectly
Over its maximum hold
After arriving at the location, you check to see how
closing went the night before. When you open the
, Breader Station cooler, you see the picture below. What
error was made at closing? -
-Solution
The prepped tenders should have been transferred to
the walk-in cooler for overnight storage.
After Dale puts away the items from a truck delivery, his
manager sees he placed the fresh wings on the rack
above the cases of cucumbers in the walk-in cooler. The
manager pulls Dale aside and explains that the cases of
fresh wings should be placed in front of the newer cases
of cucumbers in order to observe FIFO. This was the
correct action for the manager to take. -
-Solution
FALSE
All of the following are characteristics of spent oil
EXCEPT: -
-Solution
Light colored
All refrigerated/freezer units should have a hanging air
thermometer. -
-Solution
TRUE
An online order guest complains that she had to wait 15
minutes for her order after arriving at the store. What
should you do? -
-Solution
All of the above
