MBA 704 Chapter 11&12 Final Exam
and All Correct Answers 2025-2026
Updated.
group dynamics - Answer are interactions and forces among group members in social
situations.
-describes how a group should be organized or conducted.
-consists of a set of techniques
-viewed from the perspective of the internal nature of groups, how they form, their structure
and processes, and how they function & affect individual members, other groups & the
organization
Millennial Generation - Answer has been stereotyped as being entitled, self-centered, and
informal.
Generation Y - Answer tech savy, like constant social interaction, are proficient multitaskers,
and strive to maintain a work-life balance
group - Answer if a group exists in an organization, it's members:
1. are motivated to join
2. perceive these group as a unified unit of interacting people
3. contribute in various amounts to the group processes
4. reach agreements and have disagreements through various forms of interaction
propinquity - Answer most basic theory explaining affiliation
-means simply that individuals affiliate with one another because of spatial or geographical
proximity
balance theory - Answer states that persons are attracted to one another on the basis of
similar attitudes toward commonly relevant objects & goals
exchange theory - Answer based on reward-cost outcomes of interaction
identifiable stages of group development - Answer 1. forming: uncertainty & confusion
2. storming: conflict & confrontation
3. norming: cooperation & collaboration. "we" feeling
4. performing: fully functioning & devoted
, 5. adjourning: end of the group
punctuated equilibrium model - Answer groups form in a first phase in which a target or
mission is set & then are not altered very easily, due to a process called inertia, or systematic
resistance to change
fault lines - Answer within groups may form around individual member characteristics & lead
to subgroup conflicts among members
simple dyad group - Answer group formation based on the attraction between two persons
small group - Answer has to meet only the criterion of small size
primary group - Answer must have a feeling of comradeship, loyalty, & a common sense of
values among its members.
All primary groups are small groups, but not all small groups are primary groups.
two examples of a primary group - Answer family & the peer group
self managed teams - Answer are natural work groups with all the dynamics described so far
characteristics of coalition - Answer 1 - interacting group of individuals
2 - deliberately constructed by the members for a specific purpose
3 - independent of the formal organization's structure
4 - lacking a formal internal structure
5 - mutual perception of membership
6 - issue-oriented to advance the purposes of the members
7 - external forms
8 - concerted member action, act as a group
coalitions - Answer separate, usually very powerful, & often effective entities in
organizations
in groups - Answer those who have or share dominant values
and All Correct Answers 2025-2026
Updated.
group dynamics - Answer are interactions and forces among group members in social
situations.
-describes how a group should be organized or conducted.
-consists of a set of techniques
-viewed from the perspective of the internal nature of groups, how they form, their structure
and processes, and how they function & affect individual members, other groups & the
organization
Millennial Generation - Answer has been stereotyped as being entitled, self-centered, and
informal.
Generation Y - Answer tech savy, like constant social interaction, are proficient multitaskers,
and strive to maintain a work-life balance
group - Answer if a group exists in an organization, it's members:
1. are motivated to join
2. perceive these group as a unified unit of interacting people
3. contribute in various amounts to the group processes
4. reach agreements and have disagreements through various forms of interaction
propinquity - Answer most basic theory explaining affiliation
-means simply that individuals affiliate with one another because of spatial or geographical
proximity
balance theory - Answer states that persons are attracted to one another on the basis of
similar attitudes toward commonly relevant objects & goals
exchange theory - Answer based on reward-cost outcomes of interaction
identifiable stages of group development - Answer 1. forming: uncertainty & confusion
2. storming: conflict & confrontation
3. norming: cooperation & collaboration. "we" feeling
4. performing: fully functioning & devoted
, 5. adjourning: end of the group
punctuated equilibrium model - Answer groups form in a first phase in which a target or
mission is set & then are not altered very easily, due to a process called inertia, or systematic
resistance to change
fault lines - Answer within groups may form around individual member characteristics & lead
to subgroup conflicts among members
simple dyad group - Answer group formation based on the attraction between two persons
small group - Answer has to meet only the criterion of small size
primary group - Answer must have a feeling of comradeship, loyalty, & a common sense of
values among its members.
All primary groups are small groups, but not all small groups are primary groups.
two examples of a primary group - Answer family & the peer group
self managed teams - Answer are natural work groups with all the dynamics described so far
characteristics of coalition - Answer 1 - interacting group of individuals
2 - deliberately constructed by the members for a specific purpose
3 - independent of the formal organization's structure
4 - lacking a formal internal structure
5 - mutual perception of membership
6 - issue-oriented to advance the purposes of the members
7 - external forms
8 - concerted member action, act as a group
coalitions - Answer separate, usually very powerful, & often effective entities in
organizations
in groups - Answer those who have or share dominant values
