NEW SMB (SMB FINAL) LATEST UPDATE
QUESTIONS AND ANSWERS, WITH COMPLETE
SOLUTION ALREADY GRADED A+
DHCP - ANSWERS-What is the service in a router that configures and
provides computers with the correct IP information?
TCP/IP - ANSWERS-What is the standard Internet protocol for all computers,
and like devices, wanting to connect to the Internet and communicate with
each other?
Verify the IP address, Confirm Internet connectivity, Wrap-up/clean up,
Educate customer - ANSWERS-After a cable modem is installed for a
Spectrum BC Internet customer, what four installation elements/actions
should the technician do to complete the install? NOTE: Sequence/order is
important.
5 days prior to the install day - ANSWERS-Prior to SIP Trunks installation,
when is the pre-installation call scheduled?
DOCSIS - ANSWERS-During SIP Trunks installation, which network
connection type requires the WAN port on the ESG to be configured for
dynamic (DHCP) IP address assignment?
23 - ANSWERS-What is the maximum number of concurrent calls possible
on a SIP trunk over HFC (hybrid fiber/coax)?
The ESG
The customer PBX interface - ANSWERS-What two things are different
between a Spectrum PRI and Spectrum SIP Trunks? (Select Two)
, When the customer has a certified IP PBX at their location - ANSWERS-If a
customer is interested in a trunk service, when would it be recommended
that the customer use a SIP trunk?
ESG - ANSWERS-For Spectrum BC SIP Trunks service, which of the following
provides firewall, SIP normalization, class of service marking, and
demarcation between Spectrum and the customer?
Technical and Interpersonal - ANSWERS-Providing customer service
excellence includes using the GRACE process, having technical and product
knowledge, as well as having certain skills and mindset characteristics.
Which of the following are the two SKILLS technicians need to provide
customer service excellence? (Select Two)
802.11n - ANSWERS-What following wireless standards can provide the
fastest wireless internet speeds?
In a central, open location - ANSWERS-What best describes the location the
advanced wireless gateway should be installed in a business to provide
sufficient wireless coverage?
Customers who have a small physical footprint where one Wi-Fi access point
is sufficient for coverage - ANSWERS-Spectrum BC Wi-Fi LAN is targeted to
what type of customers?
Trace route - ANSWERS-What TCP/IP troubleshooting test that traces the
path from computer to a destination, and shows each router between the
starting point and the final destination?
OSI - ANSWERS-What is a conceptual model that shows how layers can
work together to make communication possible on a network from one
device to another?
QUESTIONS AND ANSWERS, WITH COMPLETE
SOLUTION ALREADY GRADED A+
DHCP - ANSWERS-What is the service in a router that configures and
provides computers with the correct IP information?
TCP/IP - ANSWERS-What is the standard Internet protocol for all computers,
and like devices, wanting to connect to the Internet and communicate with
each other?
Verify the IP address, Confirm Internet connectivity, Wrap-up/clean up,
Educate customer - ANSWERS-After a cable modem is installed for a
Spectrum BC Internet customer, what four installation elements/actions
should the technician do to complete the install? NOTE: Sequence/order is
important.
5 days prior to the install day - ANSWERS-Prior to SIP Trunks installation,
when is the pre-installation call scheduled?
DOCSIS - ANSWERS-During SIP Trunks installation, which network
connection type requires the WAN port on the ESG to be configured for
dynamic (DHCP) IP address assignment?
23 - ANSWERS-What is the maximum number of concurrent calls possible
on a SIP trunk over HFC (hybrid fiber/coax)?
The ESG
The customer PBX interface - ANSWERS-What two things are different
between a Spectrum PRI and Spectrum SIP Trunks? (Select Two)
, When the customer has a certified IP PBX at their location - ANSWERS-If a
customer is interested in a trunk service, when would it be recommended
that the customer use a SIP trunk?
ESG - ANSWERS-For Spectrum BC SIP Trunks service, which of the following
provides firewall, SIP normalization, class of service marking, and
demarcation between Spectrum and the customer?
Technical and Interpersonal - ANSWERS-Providing customer service
excellence includes using the GRACE process, having technical and product
knowledge, as well as having certain skills and mindset characteristics.
Which of the following are the two SKILLS technicians need to provide
customer service excellence? (Select Two)
802.11n - ANSWERS-What following wireless standards can provide the
fastest wireless internet speeds?
In a central, open location - ANSWERS-What best describes the location the
advanced wireless gateway should be installed in a business to provide
sufficient wireless coverage?
Customers who have a small physical footprint where one Wi-Fi access point
is sufficient for coverage - ANSWERS-Spectrum BC Wi-Fi LAN is targeted to
what type of customers?
Trace route - ANSWERS-What TCP/IP troubleshooting test that traces the
path from computer to a destination, and shows each router between the
starting point and the final destination?
OSI - ANSWERS-What is a conceptual model that shows how layers can
work together to make communication possible on a network from one
device to another?
