GEB 3213 EXAM 2 TRAMMELL QUESTIONS AND ANSWERS
What are approaches to communication dictated by? - CORRECT ANSWER✅✅Cultural contexts - the
cultural norms
Why does the US prefer the direct approach? - CORRECT ANSWER✅✅Because we value sincerity and
openness.
The US business culture favors _______ thinking.
We prefer things explained in a ______ & _________ fashion. - CORRECT ANSWER✅✅Linear
chronological & narrative
What is unique about the indirect approach in regards to other cultures? (2) - CORRECT ANSWER✅✅1.
Point Not at beginning
2. Prioritizes vital cultural norms.
Indirectness may include what? (5) - CORRECT ANSWER✅✅1. Deliberate use of ambiguity
2. Elaborate courtesy and graciousness in wording
3. Meaning carried with message's context
4. Digressions
5. Hierarchy in business
Why is ambiguity used in the indirect approach? (5) - CORRECT ANSWER✅✅1. Takes pressure of
responsibility off the reader/writer.
2. To "save face"
3. It creates multiple meanings
4. Could signal the writer's subtleness and skill to the reader.
5. Suggest reader to pay attention to whats not said
What is paralanguage? - CORRECT ANSWER✅✅Vocal Qualifiers and Vocalizations.
,List some vocal qualifiers. - CORRECT ANSWER✅✅Pitch, volume, velocity
List some vocalizations. - CORRECT ANSWER✅✅Non-word vocalizers and fillers
i.e. "uh-huh"
How does the US view high pitch?
How does the French? - CORRECT ANSWER✅✅US: Speaker is uncertain/doubtful
It it typical.
How can nonword vocalizers be misinterpreted? - CORRECT ANSWER✅✅US "uh-huh" is good but in
Japan it means Yes
How is eye contact seen in the US?
In Japan? - CORRECT ANSWER✅✅US: Honesty
Japan: Invasion of privacy; rude
What is different in regards to gestures between the US, Japanese and Middle Eastern business culture?
- CORRECT ANSWER✅✅Middle East:Use very large gestures, touch listener,
US: not as expressive, still uses forceful gestures (drumming to underline point)
Japan: Very few gestures
What are the different categories of nonverbals? (5) - CORRECT ANSWER✅✅1. Chronemics
2. Oculemics
3. Haptics
, 4. Olfactics
5. Chromatics
What are some other nonverbal considerations we should make in meeting with people from other
countries? (4) - CORRECT ANSWER✅✅1. Use of office space
2. Silence
3. Greetings
4. Personal space
What is chronemics? - CORRECT ANSWER✅✅A culture's attitudes and perceptions of time.
What are the different views of chronemics? - CORRECT ANSWER✅✅Monochronic and polychronic
What is the monochronic view? - CORRECT ANSWER✅✅Time is seen as linear and work is seen as a
task by task accomplishment within a time frame.
What is the polychronic view? - CORRECT ANSWER✅✅Time is seen as elastic and open-ended.
Doing several important tasks simultaneously
Which countries are monochronic and polychronic? - CORRECT ANSWER✅✅M: US, North America
P: South & Central America, Mediterranean, Middle East
Which countries take time commitments very seriously? - CORRECT ANSWER✅✅1. US
2. Northern Europe
3. Asia
4. German
5. Swiss
What is oculemics? - CORRECT ANSWER✅✅AKA oculesics
What are approaches to communication dictated by? - CORRECT ANSWER✅✅Cultural contexts - the
cultural norms
Why does the US prefer the direct approach? - CORRECT ANSWER✅✅Because we value sincerity and
openness.
The US business culture favors _______ thinking.
We prefer things explained in a ______ & _________ fashion. - CORRECT ANSWER✅✅Linear
chronological & narrative
What is unique about the indirect approach in regards to other cultures? (2) - CORRECT ANSWER✅✅1.
Point Not at beginning
2. Prioritizes vital cultural norms.
Indirectness may include what? (5) - CORRECT ANSWER✅✅1. Deliberate use of ambiguity
2. Elaborate courtesy and graciousness in wording
3. Meaning carried with message's context
4. Digressions
5. Hierarchy in business
Why is ambiguity used in the indirect approach? (5) - CORRECT ANSWER✅✅1. Takes pressure of
responsibility off the reader/writer.
2. To "save face"
3. It creates multiple meanings
4. Could signal the writer's subtleness and skill to the reader.
5. Suggest reader to pay attention to whats not said
What is paralanguage? - CORRECT ANSWER✅✅Vocal Qualifiers and Vocalizations.
,List some vocal qualifiers. - CORRECT ANSWER✅✅Pitch, volume, velocity
List some vocalizations. - CORRECT ANSWER✅✅Non-word vocalizers and fillers
i.e. "uh-huh"
How does the US view high pitch?
How does the French? - CORRECT ANSWER✅✅US: Speaker is uncertain/doubtful
It it typical.
How can nonword vocalizers be misinterpreted? - CORRECT ANSWER✅✅US "uh-huh" is good but in
Japan it means Yes
How is eye contact seen in the US?
In Japan? - CORRECT ANSWER✅✅US: Honesty
Japan: Invasion of privacy; rude
What is different in regards to gestures between the US, Japanese and Middle Eastern business culture?
- CORRECT ANSWER✅✅Middle East:Use very large gestures, touch listener,
US: not as expressive, still uses forceful gestures (drumming to underline point)
Japan: Very few gestures
What are the different categories of nonverbals? (5) - CORRECT ANSWER✅✅1. Chronemics
2. Oculemics
3. Haptics
, 4. Olfactics
5. Chromatics
What are some other nonverbal considerations we should make in meeting with people from other
countries? (4) - CORRECT ANSWER✅✅1. Use of office space
2. Silence
3. Greetings
4. Personal space
What is chronemics? - CORRECT ANSWER✅✅A culture's attitudes and perceptions of time.
What are the different views of chronemics? - CORRECT ANSWER✅✅Monochronic and polychronic
What is the monochronic view? - CORRECT ANSWER✅✅Time is seen as linear and work is seen as a
task by task accomplishment within a time frame.
What is the polychronic view? - CORRECT ANSWER✅✅Time is seen as elastic and open-ended.
Doing several important tasks simultaneously
Which countries are monochronic and polychronic? - CORRECT ANSWER✅✅M: US, North America
P: South & Central America, Mediterranean, Middle East
Which countries take time commitments very seriously? - CORRECT ANSWER✅✅1. US
2. Northern Europe
3. Asia
4. German
5. Swiss
What is oculemics? - CORRECT ANSWER✅✅AKA oculesics
