CPHQ EXAM QUESTIONS WITH CORRECT ANSWERS

CPHQEXAM QUESTIONSWITH CORRECT v v v v




ANSWERS 2025 v v




Which of the following is NOT part of the seven steps to the Kubler
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v Ross Change v




Curve model? v




A. shock
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B. experiment
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C. anger - CORRECT ANSWER -A. anger
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All styles are important for different situations an organization may find itself in at any given point in ti me.
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Which of the following leadership styles is best when
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an organization is in crisis mode?
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A. autocratic
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B. empowering
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C. transactional
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D. transformational - CORRECT ANSWER -A. Autocratic
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Quality Assurance - CORRECT ANSWER -Measures compliance with
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v standards



Quality Control - CORRECT ANSWER -Process of ensuring products
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v and services meet consumer
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expectations



Performance

Improvement - CORRECT ANSWER -Continuously improve v v v v v




v processes to meet v v




standards

,Quality Defect: v




Underuse - CORRECT ANSWER - v v v v




Failing to provide medically necessary care or follow evidence based medical practice
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Quality Defect: Overuse - CORRECT ANSWER -
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Providing a drug or treatment without medical justification
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Quality Defect: Misuse - CORRECT ANSWER -Medical errors in the provision of care
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DEFECT:

Wrongsite surgery A. v v v




Underuse

Failing to provide medically necessary
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v care or follow evidence based medical
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v practice

B.

Overuse

Providing a drug or treatment without v v v v v




v medical justification v




C.

Misuse

Medical errors in the provision of care - CORRECT ANSWER -C. Misuse
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DEFECT: Use of high tech imaging (MRI, CAT scan) when
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v other diagnostic tests are sufficient
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A.

Underuse

Failing to provide medically necessary
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,care or follow evidence based medical
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v practice

B.

Overuse

Providing a drug or treatment without v v v v v




v medical justification v




C.

Misuse

Medical errors in the provision of care - CORRECT ANSWER -B. Overuse
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DEFECT: Less than 10% of recommended women receive
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v annual mammograms v




A.

Underuse

Failing to provide medically necessary
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v care or follow evidence based medical
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v practice

B.

Overuse

Providing a drug or treatment without v v v v v




v medical justification v




C.

Misuse

Medical errors in the provision of care - CORRECT ANSWER -A. Underuse
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DEFECT: Nearly 10,000 pneumonia related deaths per year
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v could be prevented with the
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administration of a vaccine A. v v v v

, Underuse

Failing to provide medically necessary
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v care or follow evidence based medical
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v practice

B.
Overuse

Providing a drug or treatment without
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v medical justification
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C.

Misuse

Medical errors in the provision of care - CORRECT ANSWER -A. Underuse
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DEFECT: Administering the wrong drug to a patient or
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v resident

A.

Underuse

Failing to provide medically necessary
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v care or follow evidence based medical
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v practice

B.
Overuse

Providing a drug or treatment without
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v medical justification
v




C.

Misuse

Medical errors in the provision of care - CORRECT ANSWER -C. Misuse
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DEFECT: Antibiotics prescribed for simple viral infection A.
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