Proserve Certification Questions And
ANSWERs Latest Study 2026 Exam Prep
Already Passed!!
what is a primary provider - ANSWER-have direct contact with patrons; security staff
monitor customers upon arrival or departure, observe their behaviour and may see
liquor being hidden
what roles are primary providers - ANSWER-Bartenders, servers, greeters, hosts and
delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - ANSWER-do not sell, serve or deliver liquor, but they do
work at places where liquor is served or sold; they do not usually have direct contact
with patrons
what roles are secondary providers - ANSWER-Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - ANSWER-Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - ANSWER-beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - ANSWER-caused by drinking too much alcohol at one time; can
cause coma and/or death
blood alcohol concentration (BAC) - ANSWER-measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - ANSWER-if their BAC is over .08%
,binge drinking - ANSWER-men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - ANSWER-a temporary condition that affects memory and is characterized
by a sense of lost time; it is often caused by drinking a large amount of alcohol on one
occasion
duty of care - ANSWER-an obligation to ensure liquor is sold, served or delivered in
safe and responsible ways
bootlegging - ANSWER-the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a minor or
an intoxicated person
You can exercise duty of care to your customers by - ANSWER-Preventing them from
getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability - ANSWER-being legally responsible for damage or harm to another person or
property
last call - ANSWER-the last chance for a person to get an alcoholic drink before the
establishment closes
incapacitate - ANSWER-making someone unable to do things in a normal way, or in the
way they intend
intoxicant - ANSWER-smth that causes a person to become intoxicated
common carriers - ANSWER-transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am - ANSWER-a maximum of two (2)
standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - ANSWER-a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
licensee - ANSWER-one who receives a license to use, or enter onto, another's
property
spirits - ANSWER-rum, vodka, rye, scotch, gin, whiskey
,what places can offer liquor as a prize in a contest - ANSWER-only retail liquor stores
can offer SEALED liquor as a prize`
A minor working at a restaurant or at a private special event, such as a wedding, may
sell liquor to customers - ANSWER-false
Liquor may be delivered to a place where minors are present. - ANSWER-true, can be
delivered where minors are present just not TO a minor
A liquor licence lists all areas where liquor can be sold, served and consumed -
ANSWER-true
Customers are allowed to take a partially full bottle of liquor home from a restaurant if
the bottle has been sealed by staff and put into a bag - ANSWER-true
A parent can provide liquor to their children during a private non-sale special event,
such as a wedding or family reunion. - ANSWER-false, you cannot give your child any
alcohol during a licensed event
A liquor inspector cannot make copies of a licensee's liquor records or remove any
liquor - ANSWER-false, Liquor inspectors are allowed to review and make copies of all
liquor records. They can also remove liquor samples from the premises.
A customer has just arrived at your place of work and appears intoxicated. How can you
do your duty of care? - ANSWER-Call a taxi or a sober friend or family member and ask
them to give the customer a ride home.
I can be legally responsible or liable for what I do or do not do to keep customers,
property and others safe.
True - ANSWER-true
It is a very busy night at a family restaurant. A 17-year-old server is near the till. A
customer is in a hurry to leave and asks the server to ring up the bill. The server notices
that two bottles of wine are on the bill.
What must the server do? - ANSWER-Ask a server aged 18 or older to complete the
sale.
AGLC's policies allow a minor to fix a broken piece of equipment in a bar or nightclub
where minors are not allowed to be, as long as the licensee supervises the repair. -
ANSWER-true, but they have to leave right after its done
A liquor licensee sells and serves liquor on-site. Their duty of care to patrons or guests
begins... - ANSWER-When patrons enter the licensed premises.
, In this program, duty of care means you have a responsibility to your customers to
make sure liquor is sold, served or delivered in a safe and responsible way. It means
you must make sure that no one is hurt because of the way you've done your job. -
ANSWER-true
A volunteer at a minors prohibited event asks a young-looking guest for government-
issued, photo ID (risk/not a risk) - ANSWER-not a risk
A patron trips over some broken flooring (risk/not a risk) - ANSWER-risk
AGLC policies - ANSWER-Hours of liquor sales and consumption
Liquor sales and service to minors
Delivery of liquor
Liquor consumption by licensee staff
Liquor pricing and liquor service
Liquor service to intoxicated patrons
Advertising by liquor licensees
Liquor product promotions
If a liquor licensee does not follow Alberta's liquor laws or AGLC's policies, AGLC could
- ANSWER-Issue a warning to the licensee
Put conditions on the licensee's liquor licence
Issue a monetary fine
Require that involved staff recertify with ProServe
Suspend or cancel the licensee's liquor licence
can AGLC fire or dismiss staff if they do not follow policies - ANSWER-no
A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m - ANSWER-true
liquor - ANSWER-a mix of pure alcohol with other ingredients
what are some effects of alcohol - ANSWER-Slows your ability to react
Makes you less alert, slows your thinking and makes it difficult to concentrate
Makes decision-making and judgement difficult, making people less cautious
Can cause memory loss
Reduces senses of touch and hearing
Causes poor muscle coordination and control
Can affect the ability to focus vision (vision becomes blurry or less clear)
Can cause an over-reaction or exaggerated response to things or situations making
people less patient, more impulsive and/or more aggressive
is alcohol a depressant or a stimulant - ANSWER-Depressant
does alcohol warm the body - ANSWER-no it causes body temperature to drop
ANSWERs Latest Study 2026 Exam Prep
Already Passed!!
what is a primary provider - ANSWER-have direct contact with patrons; security staff
monitor customers upon arrival or departure, observe their behaviour and may see
liquor being hidden
what roles are primary providers - ANSWER-Bartenders, servers, greeters, hosts and
delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - ANSWER-do not sell, serve or deliver liquor, but they do
work at places where liquor is served or sold; they do not usually have direct contact
with patrons
what roles are secondary providers - ANSWER-Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - ANSWER-Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - ANSWER-beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - ANSWER-caused by drinking too much alcohol at one time; can
cause coma and/or death
blood alcohol concentration (BAC) - ANSWER-measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - ANSWER-if their BAC is over .08%
,binge drinking - ANSWER-men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
blackouts - ANSWER-a temporary condition that affects memory and is characterized
by a sense of lost time; it is often caused by drinking a large amount of alcohol on one
occasion
duty of care - ANSWER-an obligation to ensure liquor is sold, served or delivered in
safe and responsible ways
bootlegging - ANSWER-the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a minor or
an intoxicated person
You can exercise duty of care to your customers by - ANSWER-Preventing them from
getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability - ANSWER-being legally responsible for damage or harm to another person or
property
last call - ANSWER-the last chance for a person to get an alcoholic drink before the
establishment closes
incapacitate - ANSWER-making someone unable to do things in a normal way, or in the
way they intend
intoxicant - ANSWER-smth that causes a person to become intoxicated
common carriers - ANSWER-transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am - ANSWER-a maximum of two (2)
standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - ANSWER-a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
licensee - ANSWER-one who receives a license to use, or enter onto, another's
property
spirits - ANSWER-rum, vodka, rye, scotch, gin, whiskey
,what places can offer liquor as a prize in a contest - ANSWER-only retail liquor stores
can offer SEALED liquor as a prize`
A minor working at a restaurant or at a private special event, such as a wedding, may
sell liquor to customers - ANSWER-false
Liquor may be delivered to a place where minors are present. - ANSWER-true, can be
delivered where minors are present just not TO a minor
A liquor licence lists all areas where liquor can be sold, served and consumed -
ANSWER-true
Customers are allowed to take a partially full bottle of liquor home from a restaurant if
the bottle has been sealed by staff and put into a bag - ANSWER-true
A parent can provide liquor to their children during a private non-sale special event,
such as a wedding or family reunion. - ANSWER-false, you cannot give your child any
alcohol during a licensed event
A liquor inspector cannot make copies of a licensee's liquor records or remove any
liquor - ANSWER-false, Liquor inspectors are allowed to review and make copies of all
liquor records. They can also remove liquor samples from the premises.
A customer has just arrived at your place of work and appears intoxicated. How can you
do your duty of care? - ANSWER-Call a taxi or a sober friend or family member and ask
them to give the customer a ride home.
I can be legally responsible or liable for what I do or do not do to keep customers,
property and others safe.
True - ANSWER-true
It is a very busy night at a family restaurant. A 17-year-old server is near the till. A
customer is in a hurry to leave and asks the server to ring up the bill. The server notices
that two bottles of wine are on the bill.
What must the server do? - ANSWER-Ask a server aged 18 or older to complete the
sale.
AGLC's policies allow a minor to fix a broken piece of equipment in a bar or nightclub
where minors are not allowed to be, as long as the licensee supervises the repair. -
ANSWER-true, but they have to leave right after its done
A liquor licensee sells and serves liquor on-site. Their duty of care to patrons or guests
begins... - ANSWER-When patrons enter the licensed premises.
, In this program, duty of care means you have a responsibility to your customers to
make sure liquor is sold, served or delivered in a safe and responsible way. It means
you must make sure that no one is hurt because of the way you've done your job. -
ANSWER-true
A volunteer at a minors prohibited event asks a young-looking guest for government-
issued, photo ID (risk/not a risk) - ANSWER-not a risk
A patron trips over some broken flooring (risk/not a risk) - ANSWER-risk
AGLC policies - ANSWER-Hours of liquor sales and consumption
Liquor sales and service to minors
Delivery of liquor
Liquor consumption by licensee staff
Liquor pricing and liquor service
Liquor service to intoxicated patrons
Advertising by liquor licensees
Liquor product promotions
If a liquor licensee does not follow Alberta's liquor laws or AGLC's policies, AGLC could
- ANSWER-Issue a warning to the licensee
Put conditions on the licensee's liquor licence
Issue a monetary fine
Require that involved staff recertify with ProServe
Suspend or cancel the licensee's liquor licence
can AGLC fire or dismiss staff if they do not follow policies - ANSWER-no
A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m - ANSWER-true
liquor - ANSWER-a mix of pure alcohol with other ingredients
what are some effects of alcohol - ANSWER-Slows your ability to react
Makes you less alert, slows your thinking and makes it difficult to concentrate
Makes decision-making and judgement difficult, making people less cautious
Can cause memory loss
Reduces senses of touch and hearing
Causes poor muscle coordination and control
Can affect the ability to focus vision (vision becomes blurry or less clear)
Can cause an over-reaction or exaggerated response to things or situations making
people less patient, more impulsive and/or more aggressive
is alcohol a depressant or a stimulant - ANSWER-Depressant
does alcohol warm the body - ANSWER-no it causes body temperature to drop
