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USPS 421 TEST - WINDOW CLERK EXAM QUESTIONS
MARKING SCHEME 2025
USPS Tracking - correct-answer-- Provides customers with valuable updates on the
status of their shipment as it travels to its destination.
- Date, ZIP Code, and the time article was delivered. If delivery was attempted, the
customer will receive a notice with the date of attempted delivery.
Restricted Delivery Service - correct-answer-Ensures that mail is delivered only to a
specific addressee or the addressee's authorized agent.
Insured Mail Service - correct-answer-Provides indemnity coverage for merchandise if
item is damaged or lost while in the possession of the Postal Service.
- up to $5,000.
- Reimbursement is for actual value (less depreciation).
Insured Mail Service may be used in conjunction with: - correct-answer-- USPS
Tracking.
- Signature Confirmation.
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- Special Handling.
- Parcel Airlift Service (IPAL).
- Return Receipt for Merchandise.
- Return Receipt.
- Restricted Delivery.
What is the maximum amount of insurance that may be purchased? - correct-
answer-Insurance may be purchased up to $5,000. Price is based on declared
value of the merchandise.
When is a recipient's signature required on insured items? - correct-answer-When the
item is insured for over $500.
International Insurance Claims - correct-answer-Are mailed to accounting services
Certified Mail - correct-answer-Provides customers with proof of mailing only and the
date and time the item was delivered or delivery was attempted.
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PS Form 3800 - correct-answer-Certified Mail Receipt, is a two-part barcoded form
that provides a mailing receipt and a unique identifier number. (Green Small Card)
What service does Certified Mail provide? - correct-answer-proof of mailing and the
date and time the item was delivered or delivery was attempted.
When would you recommend Certified Mail over USPS Tracking? - correct-answer- USPS
Tracking is only available for parcels. If the customer is mailing a letter or flat,
recommend Certified Mail.
Registered Mail - correct-answer-It is the most secure service the Postal Service offers.
- For high-Value Items
- maximum insured value of $50,000.
- Customer only seal the package, not the SSA
- Kept under lock and key
- Handling fee is charged for every $1,000 over the first $50,000 or fraction
thereof.
- Fees for articles valued over $50,000 are for handling only. Up to $15,000,00
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PS Form 3806, Receipt for Registered Mail - correct-answer-is completed for each
registered article.
Label 200, Registered Mail - correct-answer-Is used to designate articles as Registered
Mail.This form is a preprinted, red and white, self-adhesive, barcoded label with a
sequential serial number.
What is the primary purpose of Registered Mail? - correct-answer-Offers a secure
method to send valuable/important items.
Why is Registered Mail separate from other mail? - correct-answer-Items are signed for
at every step during transportation to keep the item secure.
What is the reason that you are not permitted to assist the customer? - correct-
answer-This is for your security and protects you from accusations of tampering.
Who declares the value of the article? - correct-answer-The customer.
USPS 421 TEST - WINDOW CLERK EXAM QUESTIONS
MARKING SCHEME 2025
USPS Tracking - correct-answer-- Provides customers with valuable updates on the
status of their shipment as it travels to its destination.
- Date, ZIP Code, and the time article was delivered. If delivery was attempted, the
customer will receive a notice with the date of attempted delivery.
Restricted Delivery Service - correct-answer-Ensures that mail is delivered only to a
specific addressee or the addressee's authorized agent.
Insured Mail Service - correct-answer-Provides indemnity coverage for merchandise if
item is damaged or lost while in the possession of the Postal Service.
- up to $5,000.
- Reimbursement is for actual value (less depreciation).
Insured Mail Service may be used in conjunction with: - correct-answer-- USPS
Tracking.
- Signature Confirmation.
,2|Page
- Special Handling.
- Parcel Airlift Service (IPAL).
- Return Receipt for Merchandise.
- Return Receipt.
- Restricted Delivery.
What is the maximum amount of insurance that may be purchased? - correct-
answer-Insurance may be purchased up to $5,000. Price is based on declared
value of the merchandise.
When is a recipient's signature required on insured items? - correct-answer-When the
item is insured for over $500.
International Insurance Claims - correct-answer-Are mailed to accounting services
Certified Mail - correct-answer-Provides customers with proof of mailing only and the
date and time the item was delivered or delivery was attempted.
,3|Page
PS Form 3800 - correct-answer-Certified Mail Receipt, is a two-part barcoded form
that provides a mailing receipt and a unique identifier number. (Green Small Card)
What service does Certified Mail provide? - correct-answer-proof of mailing and the
date and time the item was delivered or delivery was attempted.
When would you recommend Certified Mail over USPS Tracking? - correct-answer- USPS
Tracking is only available for parcels. If the customer is mailing a letter or flat,
recommend Certified Mail.
Registered Mail - correct-answer-It is the most secure service the Postal Service offers.
- For high-Value Items
- maximum insured value of $50,000.
- Customer only seal the package, not the SSA
- Kept under lock and key
- Handling fee is charged for every $1,000 over the first $50,000 or fraction
thereof.
- Fees for articles valued over $50,000 are for handling only. Up to $15,000,00
, 4|Page
PS Form 3806, Receipt for Registered Mail - correct-answer-is completed for each
registered article.
Label 200, Registered Mail - correct-answer-Is used to designate articles as Registered
Mail.This form is a preprinted, red and white, self-adhesive, barcoded label with a
sequential serial number.
What is the primary purpose of Registered Mail? - correct-answer-Offers a secure
method to send valuable/important items.
Why is Registered Mail separate from other mail? - correct-answer-Items are signed for
at every step during transportation to keep the item secure.
What is the reason that you are not permitted to assist the customer? - correct-
answer-This is for your security and protects you from accusations of tampering.
Who declares the value of the article? - correct-answer-The customer.
