CERTIFIED PATIENT SERVICE SPECIALIST
PRACTICE PAPER 2026 COMPLETE SOLUTIONS
◉ Which part of the eye changes to focus the lens for distance or
near vison? Answer: Ciliary Body
◉ Which of the following holds the retina in place? Answer: Vitreous
◉ Which part of the eye in front of the iris, is filled with aqueous gel
and is measured to check eye pressure? Answer: Anterior Chamber
◉ Which part of the eye changes size based on the amount of
brightness coming into the eye? Answer: Pupil
◉ A patient's central vision is affected, and they have increased
black spots that do not move. What ocular condition is related to
these signs and symptoms? Answer: Macular degeneration
◉ A patient has a cloud lens. They see halos and have difficulty
seeing at night. Their prescription glasses no longer work. These are
signs and symptoms of which ocular condition? Answer: Cataracts
,◉ Black spots (floaters), blurry vision, and cobwebs and strings in
vision are all signs and symptoms of which ocular condition?
Answer: Posterior Vitreous Detachment
◉ Which part of the eye is narrow angle glaucoma associated with?
Answer: Anterior Chamber
◉ A patient is experiencing increased bleeding and hemorrhaging of
blood vessels in the back of their eye causing dark spots in their
vision. These are signs and symptoms of which ocular condition?
Answer: Diabetic Retinopathy
◉ A patient calls the office and is seeing floaters with flashes of light
and a dark curtain over their vision. When should you schedule this
patient's appointment? Answer: Immediately
◉ What type of symptom(s) would be considered something that
can wait for a routine visit? Answer: Decreasing vision over the last
3 months
◉ A patient calls and says they are experiencing mild pressure in
their eyes. What other question should you ask to determine the
level of urgency? Answer: What other signs or symptoms are you
experiencing?
, ◉ What level of urgency do you need to schedule for if the patient
needs to be seen within 24 hours? Answer: Urgent
◉ When a patient reports a red, painful eye, what is a good follow-up
question to ask to determine level of urgency? Answer: When did the
symptoms start?
◉ What is the intended effect of all glaucoma surgeries? Answer: To
lower eye pressure
◉ What are the most common benefits for patients who have their
droopy eye lids surgically repaired? Answer: Improving vision and
appearance
◉ What are common symptoms of patients with cataracts? Answer:
Glare and halos
◉ Laser refractive surgery can correct which of the following?
Answer: Myopia
◉ What type of surgery can stop the bleeding in the back of the eye?
Answer: Retinal laser surgery
PRACTICE PAPER 2026 COMPLETE SOLUTIONS
◉ Which part of the eye changes to focus the lens for distance or
near vison? Answer: Ciliary Body
◉ Which of the following holds the retina in place? Answer: Vitreous
◉ Which part of the eye in front of the iris, is filled with aqueous gel
and is measured to check eye pressure? Answer: Anterior Chamber
◉ Which part of the eye changes size based on the amount of
brightness coming into the eye? Answer: Pupil
◉ A patient's central vision is affected, and they have increased
black spots that do not move. What ocular condition is related to
these signs and symptoms? Answer: Macular degeneration
◉ A patient has a cloud lens. They see halos and have difficulty
seeing at night. Their prescription glasses no longer work. These are
signs and symptoms of which ocular condition? Answer: Cataracts
,◉ Black spots (floaters), blurry vision, and cobwebs and strings in
vision are all signs and symptoms of which ocular condition?
Answer: Posterior Vitreous Detachment
◉ Which part of the eye is narrow angle glaucoma associated with?
Answer: Anterior Chamber
◉ A patient is experiencing increased bleeding and hemorrhaging of
blood vessels in the back of their eye causing dark spots in their
vision. These are signs and symptoms of which ocular condition?
Answer: Diabetic Retinopathy
◉ A patient calls the office and is seeing floaters with flashes of light
and a dark curtain over their vision. When should you schedule this
patient's appointment? Answer: Immediately
◉ What type of symptom(s) would be considered something that
can wait for a routine visit? Answer: Decreasing vision over the last
3 months
◉ A patient calls and says they are experiencing mild pressure in
their eyes. What other question should you ask to determine the
level of urgency? Answer: What other signs or symptoms are you
experiencing?
, ◉ What level of urgency do you need to schedule for if the patient
needs to be seen within 24 hours? Answer: Urgent
◉ When a patient reports a red, painful eye, what is a good follow-up
question to ask to determine level of urgency? Answer: When did the
symptoms start?
◉ What is the intended effect of all glaucoma surgeries? Answer: To
lower eye pressure
◉ What are the most common benefits for patients who have their
droopy eye lids surgically repaired? Answer: Improving vision and
appearance
◉ What are common symptoms of patients with cataracts? Answer:
Glare and halos
◉ Laser refractive surgery can correct which of the following?
Answer: Myopia
◉ What type of surgery can stop the bleeding in the back of the eye?
Answer: Retinal laser surgery
