Week 1 - DHL 101 With Exam Questions And Correct Answers
With Rationales.
Week 1 – DHL 101
Questions 1–30
Question 1
What does DHL stand for?
A. Direct Handling Logistics
B. Deutsche Post DHL
C. Delivery Hub Line
D. Digital Hub Logistics
Correct Answer: B
Rationale:
DHL is part of Deutsche Post DHL Group, a global logistics company.
Question 2
A common mistake among new employees:
A. Following safety guidelines
B. Not wearing PPE in warehouse
C. Checking shipment labels
D. Scanning packages
Correct Answer: B
Rationale:
Ignoring personal protective equipment is a frequent operational hazard.
Question 3
What is DHL’s primary service?
A. Food delivery
B. Express parcel and logistics services
,C. Courier for medical prescriptions only
D. Retail delivery
Correct Answer: B
Rationale:
DHL specializes in express international shipping and supply chain solutions.
Question 4
A frequent procedural mistake is:
A. Proper package labeling
B. Mishandling fragile items
C. Scanning packages at each checkpoint
D. Using tracking system
Correct Answer: B
Rationale:
Fragile packages must be handled carefully to avoid damage.
Question 5
Which department handles international shipments?
A. HR
B. Operations/Logistics
C. Marketing
D. Finance
Correct Answer: B
Rationale:
Operations/Logistics ensures international shipment flow.
Question 6
A common DHL 101 mistake:
A. Using barcode scanners correctly
B. Ignoring customs documentation
C. Following SOP
D. Checking shipment weight
Correct Answer: B
Rationale:
Incomplete or ignored customs documentation can delay international shipments.
, Question 7
DHL emphasizes which core value?
A. Profit over safety
B. Customer service, integrity, safety
C. Speed only
D. Ignoring compliance
Correct Answer: B
Rationale:
DHL focuses on safety, integrity, and customer satisfaction.
Question 8
A common mistake in warehouse safety:
A. Reporting hazards
B. Blocking emergency exits
C. Using PPE
D. Following signage
Correct Answer: B
Rationale:
Blocking exits violates safety rules and emergency protocols.
Question 9
What is a key responsibility of DHL employees?
A. Marketing campaigns
B. Accurate package handling and tracking
C. Payroll processing
D. Social media updates
Correct Answer: B
Rationale:
Employees must ensure packages are handled and tracked correctly.
Question 10
A frequent operational mistake:
A. Scanning shipments at correct points
B. Misplacing packages in wrong zones
C. Reporting damaged goods
D. Labeling correctly
With Rationales.
Week 1 – DHL 101
Questions 1–30
Question 1
What does DHL stand for?
A. Direct Handling Logistics
B. Deutsche Post DHL
C. Delivery Hub Line
D. Digital Hub Logistics
Correct Answer: B
Rationale:
DHL is part of Deutsche Post DHL Group, a global logistics company.
Question 2
A common mistake among new employees:
A. Following safety guidelines
B. Not wearing PPE in warehouse
C. Checking shipment labels
D. Scanning packages
Correct Answer: B
Rationale:
Ignoring personal protective equipment is a frequent operational hazard.
Question 3
What is DHL’s primary service?
A. Food delivery
B. Express parcel and logistics services
,C. Courier for medical prescriptions only
D. Retail delivery
Correct Answer: B
Rationale:
DHL specializes in express international shipping and supply chain solutions.
Question 4
A frequent procedural mistake is:
A. Proper package labeling
B. Mishandling fragile items
C. Scanning packages at each checkpoint
D. Using tracking system
Correct Answer: B
Rationale:
Fragile packages must be handled carefully to avoid damage.
Question 5
Which department handles international shipments?
A. HR
B. Operations/Logistics
C. Marketing
D. Finance
Correct Answer: B
Rationale:
Operations/Logistics ensures international shipment flow.
Question 6
A common DHL 101 mistake:
A. Using barcode scanners correctly
B. Ignoring customs documentation
C. Following SOP
D. Checking shipment weight
Correct Answer: B
Rationale:
Incomplete or ignored customs documentation can delay international shipments.
, Question 7
DHL emphasizes which core value?
A. Profit over safety
B. Customer service, integrity, safety
C. Speed only
D. Ignoring compliance
Correct Answer: B
Rationale:
DHL focuses on safety, integrity, and customer satisfaction.
Question 8
A common mistake in warehouse safety:
A. Reporting hazards
B. Blocking emergency exits
C. Using PPE
D. Following signage
Correct Answer: B
Rationale:
Blocking exits violates safety rules and emergency protocols.
Question 9
What is a key responsibility of DHL employees?
A. Marketing campaigns
B. Accurate package handling and tracking
C. Payroll processing
D. Social media updates
Correct Answer: B
Rationale:
Employees must ensure packages are handled and tracked correctly.
Question 10
A frequent operational mistake:
A. Scanning shipments at correct points
B. Misplacing packages in wrong zones
C. Reporting damaged goods
D. Labeling correctly
