Tappans Chapter 3 Professional and Personal Development Exam Questions with Correct
Answers Latest Update 2026/2027
Body Language - Answers Posture, hand gestures, eye contact, facial expression
Compassion - Answers deep awareness of the suffering of another coupled with the wish to
relieve it
Concentration - Answers The ability to sustain attention on something for a period of time
Conflict Resolution - Answers Resolving differences amicably
Critical Thinking - Answers Type of higher level thinking that helps you get at the truth and avoid
being deceived
Emotional Intelligence - Answers Set of skill important for self awareness, self motivation, and
building healthy relationships with clients
Ethics - Answers The study of moral behavior, of right and wrong
Intellectual Skills - Answers Thinking or cognitive skills
Intuition - Answers A direct perception of the truth, independent of any rational process
Listening - Answers Trying to understand what someone else is communicating to you
Problem Solving - Answers Systematic approach to finding a solution to a problem using critical
thinking skills
Professional Boundaries - Answers Sets limits or borders that define personal and professional
space
Professional Image - Answers Attention to dress, grooming, posture, and language
Service - Answers Primary motivation is to help others
Social Skills - Answers Behaviors that promote harmony, understanding and connection, while
peacefully solving problems such as disagreements, misunderstandings, and reconciliation
after harm done.
Work Ethic - Answers Taking your work seriously, staying focused, and applying yourself to
doing a good job.
Dedication to _________ offers a higher and more satisfying motivation than merely making
money and provides a moral compass for ethical decision making. - Answers Service
_______ means that people can count on you to do what you say you are going to do, when you
say you will do it. - Answers Reliability
Answers Latest Update 2026/2027
Body Language - Answers Posture, hand gestures, eye contact, facial expression
Compassion - Answers deep awareness of the suffering of another coupled with the wish to
relieve it
Concentration - Answers The ability to sustain attention on something for a period of time
Conflict Resolution - Answers Resolving differences amicably
Critical Thinking - Answers Type of higher level thinking that helps you get at the truth and avoid
being deceived
Emotional Intelligence - Answers Set of skill important for self awareness, self motivation, and
building healthy relationships with clients
Ethics - Answers The study of moral behavior, of right and wrong
Intellectual Skills - Answers Thinking or cognitive skills
Intuition - Answers A direct perception of the truth, independent of any rational process
Listening - Answers Trying to understand what someone else is communicating to you
Problem Solving - Answers Systematic approach to finding a solution to a problem using critical
thinking skills
Professional Boundaries - Answers Sets limits or borders that define personal and professional
space
Professional Image - Answers Attention to dress, grooming, posture, and language
Service - Answers Primary motivation is to help others
Social Skills - Answers Behaviors that promote harmony, understanding and connection, while
peacefully solving problems such as disagreements, misunderstandings, and reconciliation
after harm done.
Work Ethic - Answers Taking your work seriously, staying focused, and applying yourself to
doing a good job.
Dedication to _________ offers a higher and more satisfying motivation than merely making
money and provides a moral compass for ethical decision making. - Answers Service
_______ means that people can count on you to do what you say you are going to do, when you
say you will do it. - Answers Reliability
