SOLUTION MANUAL FOR
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
Chapter 1-18
Chapter 1: The Business and Society Relationship
Table of Contents
Purpose and Perspective of the Chapter ..................................................................................... 2
Cengage Supplements ................................................................................................................ 2
Chapter Objectives ...................................................................................................................... 2
Complete List of Chapter Activities and Assessments ................................................................. 2
Key Terms ................................................................................................................................... 3
What's New in This Chapter ........................................................................................................ 4
Chapter Outline ........................................................................................................................... 4
Discussion Questions .................................................................................................................. 5
Additional Activities and Assignments.......................................................................................... 8
Appendix ..................................................................................................................................... 9
Generic Rubrics.......................................................................................................................................... 9
Standard Writing Rubric ............................................................................................................................ 9
Standard Discussion Rubric ...................................................................................................................... 11
,Purpose and Perspective of the Chapter
The purpose of this chapter is to introduce some important basic concepts in the business and
society discussion, including pluralism, special-interest societies, business criticism, corporate
power, corporate social responsibility to stakeholders, and sustainability.
Cengage Supplements
The following product-level supplements provide additional information that may help you in
preparing your course. They are available in the Instructor Resource Center.
Instructor’s Manual
Transition Guide
Test Banks
PowerPoint Slides
Case Notes
Chapter Objectives
The following objectives are addressed in this chapter:
01.01 Define and explain business and society as foundational concepts. Describe how
society is viewed as the macroenvironment.
01.02 Explain the characteristics of a pluralistic society. Describe pluralism and identify its
attributes, strengths, and weaknesses.
01.03 Clarify what is a special-interest society and how it poses special challenges for
business.
01.04 Identify, discuss, and illustrate the factors leading up to business criticism and
corporate response. What is the general criticism of business? How may the balance
of power and responsibility be resolved?
01.05 Identify what is the changing social contract. Is it better or worse for stakeholders?
01.06 Make clear the major themes characterizing this book: managerial approach, business
ethics, sustainability, and stakeholder management.
Complete List of Chapter Activities and Assessments
For additional guidance, refer to the Teaching Online Guide.
Chapter PPT Slide Activity/Assessment Duration
Objective
1.1 2 Icebreaker: Business and You 10 minutes
1.1 7 Discussion: Corporate Ethics 15 minutes
1.2 20 Discussion: COVID-19 15 minutes
,1.4 23 Discussion:s6Businesss6Criticisms6ands6Ris 15s6minutes
ings6Expectations
1.4 24 Discussions6Levelss6ofs6Power 15s6minutes
1.4 26 Discussion:s6Irons6Laws6ofs6Responsibility 15s6minutes
[returns6tos6top]
Keys6Terms
Affluence:s6thes6levels6ofs6wealth,s6disposables6income,s6ands6standards6ofs6livings6ofs6thes6society
Business:s6thes6collections6ofs6private,s6commerciallys6orienteds6(profit-
oriented)s6organizations,s6rangings6ins6sizes6froms6one-familys6proprietorships
Businesss6ethics:s6ethicals6issuess6thats6arises6ins6thes6commercials6realm
Businesss6power:s6thes6capacitys6ors6abilitys6tos6produces6ans6effect,s6haves6ans6impa
ct,s6ors6tos6brings6influences6tos6bears6ons6as6situations6ors6people
Economics6environment:s6thes6natures6ands6directions6ofs6thes6economys6ins6whichs6businesss6o
perates
Education:s6thes6processs6ofs6receivings6ors6givings6systematics6instruction,s6especiallys6ats6as6sc
hools6ors6university
Entitlements6mentality:s6thes6generals6beliefs6thats6individualss6ares6oweds6somethings6(e.g.,s
6as6job,s6ans6education,s6as6livings6wage,s6ors6healths6care)s6justs6becauses6theys6ares6as6me
mbers6ofs6society
Irons6Laws6ofs6Responsibility:s6Whenevers6powers6ands6responsibilitys6becomes6subst
antiallys6outs6ofs6balance,s6forcess6wills6bes6generateds6tos6brings6thems6intos6closers6b
alance.
Macroenvironment:s6thes6totals6environments6outsides6thes6firm
Managerials6approach:s6as6focuss6ons6thes6threes6mains6themess6ofs6vitals6importances6tos6manag
ers,s6organizations,s6ands6societys6today:s6businesss6ethics,s6sustainability,s6ands6stakeholders6manage
ment.
Nongovernmentals6organizationss6(NGOs):s6special-
interests6groupss6thats6mays6bes6organizeds6ons6as6local,s6national,s6ors6internationals6level
Pluralism:s6as6diffusions6ofs6powers6amongs6society’ss6manys6groupss6ands6organizations
Politicals6environment:s6thes6processess6bys6whichs6lawss6gets6passeds6ands6officialss6gets6elect
eds6ands6alls6others6aspectss6ofs6thes6interactions6betweens6firms,s6politicals6practices,s6ands6gove
rnment
Rightss6movement:s6as6trends6ands6patterns6ofs6risings6expectationss6ass6tos6hows6peoples6w
ants6tos6bes6treated
Risings6expectation:s6as6beliefs6ors6ans6outlooks6thats6eachs6succeedings6generations6oughts
6tos6haves6as6standards6ofs6livings6highers6thans6thats6ofs6itss6predecessor
Socials6contract:s6as6sets6ofs6reciprocals6understandingss6ands6expectationss6thats6characterizes6t
hes6relationships6betweens6majors6institutions
Socials6environment:s6thes6demographics,s6lifestyles,s6culture,s6ands6socials6valuess6ofs6thes6soci
ety
Socials6problem:s6as6gaps6betweens6society’ss6expectationss6ofs6socials6conditionss6ands6thes
6currents6socials6realities
, Society:s6community,s6as6nation,s6ors6as6broads6groupings6ofs6peoples6withs6commons6traditions,s6
values,s6institutions,s6ands6collectives6activitiess6ands6interests
Special-
interests6society:s6as6societys6characterizeds6bys6tenss6ofs6thousandss6ofs6specials6interests6g
roups,s6eachs6pursuings6itss6owns6specifics6agenda
Stakeholders6management:s6thes6managements6ofs6integrals6constituentss6ins6thes6businesss
6ands6societys6relationship
Stakeholders:s6individualss6ors6groupss6withs6whichs6businesss6interactss6whos6haves6as
6―stake,‖s6ors6vesteds6interest,s6ins6thes6firm
Sustainability:s6business’ss6abilitys6tos6survives6ands6thrives6overs6thes6longs6term
Sustainables6development:s6as6patterns6ofs6resources6uses6thats6aimss6tos6meets6currents6h
umans6needss6whiles6preservings6thes6environments6sos6thats6theses6needss6cans6bes6mets6n
ots6onlys6ins6thes6presents6buts6alsos6fors6futures6generations
Technologicals6environment:s6thes6totals6sets6ofs6technology-
baseds6advancementss6takings6places6ins6societys6ands6thes6world
[returns6tos6top]
What'ss6News6ins6Thiss6Chapter
Thes6followings6elementss6ares6improvementss6ins6thiss6chapters6froms6thes6previouss6edition:
Thes6keys6termss6haves6beens6updated.
Thes6endnotess6haves6beens6updated.
Thes6topics6Businesss6ands6societys6relationships6(A-head)s6iss6updated.
Thes6boxs6spotlights6ons6sustainabilitys6hass6beens6updated.
Figures61-2s6froms6thes6previouss6editions6hass6beens6renameds6ass6Figures61-1.
Figures61-3s6froms6thes6previouss6editions6hass6beens6renameds6ass6Figuress61-2.
Figures61-4s6froms6thes6previouss6editions6hass6beens6renameds6ass6Figures61-3.
Images61-2s6iss6revised.
Thes6headings6―Awarenesss6throughs6television,s6movies,s6thes6internet,s6ands6socials6
media‖s6hass6beens6renameds6tos6―Awarenesss6throughs6variouss6media‖.
Thes6headings6―24/7s6Newss6ands6investigatives6program‖s6hass6beens6rename
ds6tos6―24/7s6Televisions6programming‖.
Thes6headings6―Revolutions6ofs6risings6expectations‖s6iss6renameds6tos6―Risings6expectations‖
.
Figures61-3:s6Thes6datas6iss6revised.
Thes6titless6ofs6―Ethicss6ins6Practices6Case‖s6haves6beens6updated.
Titles6ofs6figures61-4s6iss6renamed.
[returns6tos6top]
Chapters6Outline
Ins6thes6outlines6below,s6eachs6elements6includess6referencess6(ins6parentheses)s6tos6relateds
6content.s6“CH.##”s6referss6tos6thes6chapters6objective;s6“PPTs6Slides6#”s6referss6tos6thes6slide
s6numbers6ins6thes6PowerPoints6decks6fors6thiss6chapters6(provideds6ins6thes6PowerPointss6se
ctions6ofs6thes6Instructors6Resources6Center);s6and,s6ass6applicables6fors6eachs6discipline,s6acc
reditations6ors6certifications6standardss6(“BLs61.3.3”).s6Introduces6thes6chapters6ands6uses6thes6
Ices6Breakers6ins6thes6PPTs6ifs6desired,s6ands6ifs6ones6iss6provideds6fors6thiss6chapter.s6Revie
ws6learnings6objectivess6fors6Chapters61.s6(PPTs6Slidess61–3).
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
Chapter 1-18
Chapter 1: The Business and Society Relationship
Table of Contents
Purpose and Perspective of the Chapter ..................................................................................... 2
Cengage Supplements ................................................................................................................ 2
Chapter Objectives ...................................................................................................................... 2
Complete List of Chapter Activities and Assessments ................................................................. 2
Key Terms ................................................................................................................................... 3
What's New in This Chapter ........................................................................................................ 4
Chapter Outline ........................................................................................................................... 4
Discussion Questions .................................................................................................................. 5
Additional Activities and Assignments.......................................................................................... 8
Appendix ..................................................................................................................................... 9
Generic Rubrics.......................................................................................................................................... 9
Standard Writing Rubric ............................................................................................................................ 9
Standard Discussion Rubric ...................................................................................................................... 11
,Purpose and Perspective of the Chapter
The purpose of this chapter is to introduce some important basic concepts in the business and
society discussion, including pluralism, special-interest societies, business criticism, corporate
power, corporate social responsibility to stakeholders, and sustainability.
Cengage Supplements
The following product-level supplements provide additional information that may help you in
preparing your course. They are available in the Instructor Resource Center.
Instructor’s Manual
Transition Guide
Test Banks
PowerPoint Slides
Case Notes
Chapter Objectives
The following objectives are addressed in this chapter:
01.01 Define and explain business and society as foundational concepts. Describe how
society is viewed as the macroenvironment.
01.02 Explain the characteristics of a pluralistic society. Describe pluralism and identify its
attributes, strengths, and weaknesses.
01.03 Clarify what is a special-interest society and how it poses special challenges for
business.
01.04 Identify, discuss, and illustrate the factors leading up to business criticism and
corporate response. What is the general criticism of business? How may the balance
of power and responsibility be resolved?
01.05 Identify what is the changing social contract. Is it better or worse for stakeholders?
01.06 Make clear the major themes characterizing this book: managerial approach, business
ethics, sustainability, and stakeholder management.
Complete List of Chapter Activities and Assessments
For additional guidance, refer to the Teaching Online Guide.
Chapter PPT Slide Activity/Assessment Duration
Objective
1.1 2 Icebreaker: Business and You 10 minutes
1.1 7 Discussion: Corporate Ethics 15 minutes
1.2 20 Discussion: COVID-19 15 minutes
,1.4 23 Discussion:s6Businesss6Criticisms6ands6Ris 15s6minutes
ings6Expectations
1.4 24 Discussions6Levelss6ofs6Power 15s6minutes
1.4 26 Discussion:s6Irons6Laws6ofs6Responsibility 15s6minutes
[returns6tos6top]
Keys6Terms
Affluence:s6thes6levels6ofs6wealth,s6disposables6income,s6ands6standards6ofs6livings6ofs6thes6society
Business:s6thes6collections6ofs6private,s6commerciallys6orienteds6(profit-
oriented)s6organizations,s6rangings6ins6sizes6froms6one-familys6proprietorships
Businesss6ethics:s6ethicals6issuess6thats6arises6ins6thes6commercials6realm
Businesss6power:s6thes6capacitys6ors6abilitys6tos6produces6ans6effect,s6haves6ans6impa
ct,s6ors6tos6brings6influences6tos6bears6ons6as6situations6ors6people
Economics6environment:s6thes6natures6ands6directions6ofs6thes6economys6ins6whichs6businesss6o
perates
Education:s6thes6processs6ofs6receivings6ors6givings6systematics6instruction,s6especiallys6ats6as6sc
hools6ors6university
Entitlements6mentality:s6thes6generals6beliefs6thats6individualss6ares6oweds6somethings6(e.g.,s
6as6job,s6ans6education,s6as6livings6wage,s6ors6healths6care)s6justs6becauses6theys6ares6as6me
mbers6ofs6society
Irons6Laws6ofs6Responsibility:s6Whenevers6powers6ands6responsibilitys6becomes6subst
antiallys6outs6ofs6balance,s6forcess6wills6bes6generateds6tos6brings6thems6intos6closers6b
alance.
Macroenvironment:s6thes6totals6environments6outsides6thes6firm
Managerials6approach:s6as6focuss6ons6thes6threes6mains6themess6ofs6vitals6importances6tos6manag
ers,s6organizations,s6ands6societys6today:s6businesss6ethics,s6sustainability,s6ands6stakeholders6manage
ment.
Nongovernmentals6organizationss6(NGOs):s6special-
interests6groupss6thats6mays6bes6organizeds6ons6as6local,s6national,s6ors6internationals6level
Pluralism:s6as6diffusions6ofs6powers6amongs6society’ss6manys6groupss6ands6organizations
Politicals6environment:s6thes6processess6bys6whichs6lawss6gets6passeds6ands6officialss6gets6elect
eds6ands6alls6others6aspectss6ofs6thes6interactions6betweens6firms,s6politicals6practices,s6ands6gove
rnment
Rightss6movement:s6as6trends6ands6patterns6ofs6risings6expectationss6ass6tos6hows6peoples6w
ants6tos6bes6treated
Risings6expectation:s6as6beliefs6ors6ans6outlooks6thats6eachs6succeedings6generations6oughts
6tos6haves6as6standards6ofs6livings6highers6thans6thats6ofs6itss6predecessor
Socials6contract:s6as6sets6ofs6reciprocals6understandingss6ands6expectationss6thats6characterizes6t
hes6relationships6betweens6majors6institutions
Socials6environment:s6thes6demographics,s6lifestyles,s6culture,s6ands6socials6valuess6ofs6thes6soci
ety
Socials6problem:s6as6gaps6betweens6society’ss6expectationss6ofs6socials6conditionss6ands6thes
6currents6socials6realities
, Society:s6community,s6as6nation,s6ors6as6broads6groupings6ofs6peoples6withs6commons6traditions,s6
values,s6institutions,s6ands6collectives6activitiess6ands6interests
Special-
interests6society:s6as6societys6characterizeds6bys6tenss6ofs6thousandss6ofs6specials6interests6g
roups,s6eachs6pursuings6itss6owns6specifics6agenda
Stakeholders6management:s6thes6managements6ofs6integrals6constituentss6ins6thes6businesss
6ands6societys6relationship
Stakeholders:s6individualss6ors6groupss6withs6whichs6businesss6interactss6whos6haves6as
6―stake,‖s6ors6vesteds6interest,s6ins6thes6firm
Sustainability:s6business’ss6abilitys6tos6survives6ands6thrives6overs6thes6longs6term
Sustainables6development:s6as6patterns6ofs6resources6uses6thats6aimss6tos6meets6currents6h
umans6needss6whiles6preservings6thes6environments6sos6thats6theses6needss6cans6bes6mets6n
ots6onlys6ins6thes6presents6buts6alsos6fors6futures6generations
Technologicals6environment:s6thes6totals6sets6ofs6technology-
baseds6advancementss6takings6places6ins6societys6ands6thes6world
[returns6tos6top]
What'ss6News6ins6Thiss6Chapter
Thes6followings6elementss6ares6improvementss6ins6thiss6chapters6froms6thes6previouss6edition:
Thes6keys6termss6haves6beens6updated.
Thes6endnotess6haves6beens6updated.
Thes6topics6Businesss6ands6societys6relationships6(A-head)s6iss6updated.
Thes6boxs6spotlights6ons6sustainabilitys6hass6beens6updated.
Figures61-2s6froms6thes6previouss6editions6hass6beens6renameds6ass6Figures61-1.
Figures61-3s6froms6thes6previouss6editions6hass6beens6renameds6ass6Figuress61-2.
Figures61-4s6froms6thes6previouss6editions6hass6beens6renameds6ass6Figures61-3.
Images61-2s6iss6revised.
Thes6headings6―Awarenesss6throughs6television,s6movies,s6thes6internet,s6ands6socials6
media‖s6hass6beens6renameds6tos6―Awarenesss6throughs6variouss6media‖.
Thes6headings6―24/7s6Newss6ands6investigatives6program‖s6hass6beens6rename
ds6tos6―24/7s6Televisions6programming‖.
Thes6headings6―Revolutions6ofs6risings6expectations‖s6iss6renameds6tos6―Risings6expectations‖
.
Figures61-3:s6Thes6datas6iss6revised.
Thes6titless6ofs6―Ethicss6ins6Practices6Case‖s6haves6beens6updated.
Titles6ofs6figures61-4s6iss6renamed.
[returns6tos6top]
Chapters6Outline
Ins6thes6outlines6below,s6eachs6elements6includess6referencess6(ins6parentheses)s6tos6relateds
6content.s6“CH.##”s6referss6tos6thes6chapters6objective;s6“PPTs6Slides6#”s6referss6tos6thes6slide
s6numbers6ins6thes6PowerPoints6decks6fors6thiss6chapters6(provideds6ins6thes6PowerPointss6se
ctions6ofs6thes6Instructors6Resources6Center);s6and,s6ass6applicables6fors6eachs6discipline,s6acc
reditations6ors6certifications6standardss6(“BLs61.3.3”).s6Introduces6thes6chapters6ands6uses6thes6
Ices6Breakers6ins6thes6PPTs6ifs6desired,s6ands6ifs6ones6iss6provideds6fors6thiss6chapter.s6Revie
ws6learnings6objectivess6fors6Chapters61.s6(PPTs6Slidess61–3).
