CMAA PRACTICE EXAM
1. a new patient arrives at the reception desk while the medical administration
assistant is assisting another patient on the phone with a scheduling question.
which of the following actions should the assistant take when greeting the
patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need
completing
Answer make eye contact and nod his head acknowledge the patients arrival
,2. A patient is allergic to eggs and therefore cannot receive influenza immuniza-
tions. The assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction
Answer contraindication
3. which of the following actions is a medical administration assistant priority
when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
,review the charts for accuracy
arrange the charts sequentially
Answer review the appointment schedule
4. a patient should sign which of the following forms in order to authorize
payment directly to the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices
Answer assignment of benefits
5. which of the following is an eligibility requirement for Medicaid?
, over 65 years of age
low income
self-employed
veteran
Answer low income
6. a patient calls to request that her immunization record be emailed to her.
which of the following actions should the medical administrative assistant take
first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
1. a new patient arrives at the reception desk while the medical administration
assistant is assisting another patient on the phone with a scheduling question.
which of the following actions should the assistant take when greeting the
patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need
completing
Answer make eye contact and nod his head acknowledge the patients arrival
,2. A patient is allergic to eggs and therefore cannot receive influenza immuniza-
tions. The assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction
Answer contraindication
3. which of the following actions is a medical administration assistant priority
when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
,review the charts for accuracy
arrange the charts sequentially
Answer review the appointment schedule
4. a patient should sign which of the following forms in order to authorize
payment directly to the provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices
Answer assignment of benefits
5. which of the following is an eligibility requirement for Medicaid?
, over 65 years of age
low income
self-employed
veteran
Answer low income
6. a patient calls to request that her immunization record be emailed to her.
which of the following actions should the medical administrative assistant take
first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
