CSAM ACTUAL EXAM PAPER 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◉ What three Key Process Areas serve as the core foundation of the
ITAM program? Answer: 1) Program Management
2) Communication and Education Management
3) Policy Management
◉ What are the two ways IT Asset Management is defined? Answer: 1)
Business core competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation
◉ What three aspects does ITAM manage? Answer: Financial,
Contractual, and Inventory
◉ What is Program Management? Answer: set of processes required to
build, maintain and monitor the ITAM core competency
◉ What is the main purpose of an ITAM program? Answer: To capture:
, - the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the
mission
- measurements - feedback to determine the effectiveness of ITAM
program
- prioritization
◉ What is the secondary purpose of an ITAM program? Answer: to
market the value of ITAM through informing and gathering cooperation
◉ What are two main characteristics of ITAM as a program? Answer:
PERMANENT - not going away
Process-centric
◉ What are policies? Answer: WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
◉ What are procedures? Answer: HOW a task should be performed
QUESTIONS WITH SOLUTIONS GRADED A+
◉ What three Key Process Areas serve as the core foundation of the
ITAM program? Answer: 1) Program Management
2) Communication and Education Management
3) Policy Management
◉ What are the two ways IT Asset Management is defined? Answer: 1)
Business core competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation
◉ What three aspects does ITAM manage? Answer: Financial,
Contractual, and Inventory
◉ What is Program Management? Answer: set of processes required to
build, maintain and monitor the ITAM core competency
◉ What is the main purpose of an ITAM program? Answer: To capture:
, - the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the
mission
- measurements - feedback to determine the effectiveness of ITAM
program
- prioritization
◉ What is the secondary purpose of an ITAM program? Answer: to
market the value of ITAM through informing and gathering cooperation
◉ What are two main characteristics of ITAM as a program? Answer:
PERMANENT - not going away
Process-centric
◉ What are policies? Answer: WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
◉ What are procedures? Answer: HOW a task should be performed
