CMAA NHA PRACTICE TEST QUESTIONS AND
ANSWERS (2026) (VERIFIED ANSWERS)
^ is the proofreading symbol for which of the following?
A. Close up
B. Delete
C. Leave as is
D. Flush left - correct answer- B. Delete
A call is ringing on another line; the medical assistant should do
which of the following?
A. Allow the line to ring until the first call is completed
B. Ask the first called if they can hold. If yes, answer the second
line, ask them if he can hold. If yes, return the first caller
C. Yell to the back office for someone to answer the phone
D. Put the first caller on hold, answer the ringing line, and say,
"Please hold," then return to the first caller - correct answer-
B. Ask the first called if they can hold. If yes, answer the second
line, ask them if he can hold. If yes, return the first caller
,A common function of medical office brochures is which of the
following?
A. Care plans for specific illnesses
B. Malpractice statistics
C. Provides physician profiles
D. Links to public agencies - correct answer- C. Provides
physician profiles
A fax transmittal sheet does not need to include which of the
following?
A. The office phone number
B. Title of the recipient
C. The patient's account number
D. The message - correct answer- C. The patient's account
A postage meter may be used with which of the following types
of mail?
A. DHL
B. Federal Express
C. First class
D. UPS - correct answer- C. First class
,After referring a patient to a public health service, logically what
would the next step be?
A. Call public health service to ensure that patient showed up
B. Contact the patient's significant other
C. Contact the patient to follow-up
D. Contact the patient's clergy - correct answer- C. Contact
the patient to follow-up
Amoeba, trophozoite, and intestinal flagellates are all types of
which of the following?
A. Fungus
B. Parasites
C. Bacteria
D. Virus - correct answer- B. Parasites
An organizational arrangement that provides medical services
for a fixed, prepaid fee best describes which of the following?
A. SEC
B. PPO
C. HMO
, D. HRM - correct answer- C. HMO
Anything that interferes with the communication process best
describes which of the following?
A. Source
B. Message
C. Noise
D. Receiver - correct answer- C. Noise
AOB refers to which of the following?
A. Actual, observable behavior
B. Average objective benefits
C. Archives of business records
D. Assignment of benefits - correct answer- D. Assignment of
benefits
As a team member, which one of the following are you
responsible for?
A. Promoting competent patient care
B. Offering to pay for a patient's medication
C. Knowing the tasks for all roles in the office
ANSWERS (2026) (VERIFIED ANSWERS)
^ is the proofreading symbol for which of the following?
A. Close up
B. Delete
C. Leave as is
D. Flush left - correct answer- B. Delete
A call is ringing on another line; the medical assistant should do
which of the following?
A. Allow the line to ring until the first call is completed
B. Ask the first called if they can hold. If yes, answer the second
line, ask them if he can hold. If yes, return the first caller
C. Yell to the back office for someone to answer the phone
D. Put the first caller on hold, answer the ringing line, and say,
"Please hold," then return to the first caller - correct answer-
B. Ask the first called if they can hold. If yes, answer the second
line, ask them if he can hold. If yes, return the first caller
,A common function of medical office brochures is which of the
following?
A. Care plans for specific illnesses
B. Malpractice statistics
C. Provides physician profiles
D. Links to public agencies - correct answer- C. Provides
physician profiles
A fax transmittal sheet does not need to include which of the
following?
A. The office phone number
B. Title of the recipient
C. The patient's account number
D. The message - correct answer- C. The patient's account
A postage meter may be used with which of the following types
of mail?
A. DHL
B. Federal Express
C. First class
D. UPS - correct answer- C. First class
,After referring a patient to a public health service, logically what
would the next step be?
A. Call public health service to ensure that patient showed up
B. Contact the patient's significant other
C. Contact the patient to follow-up
D. Contact the patient's clergy - correct answer- C. Contact
the patient to follow-up
Amoeba, trophozoite, and intestinal flagellates are all types of
which of the following?
A. Fungus
B. Parasites
C. Bacteria
D. Virus - correct answer- B. Parasites
An organizational arrangement that provides medical services
for a fixed, prepaid fee best describes which of the following?
A. SEC
B. PPO
C. HMO
, D. HRM - correct answer- C. HMO
Anything that interferes with the communication process best
describes which of the following?
A. Source
B. Message
C. Noise
D. Receiver - correct answer- C. Noise
AOB refers to which of the following?
A. Actual, observable behavior
B. Average objective benefits
C. Archives of business records
D. Assignment of benefits - correct answer- D. Assignment of
benefits
As a team member, which one of the following are you
responsible for?
A. Promoting competent patient care
B. Offering to pay for a patient's medication
C. Knowing the tasks for all roles in the office
